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Mulla Junaid

メンバー加入日: 2021

ダイヤモンド リーグ

34165 ポイント
生成 AI エージェント: 組織の変革 Earned 5月 18, 2025 EDT
生成 AI アプリ: 働き方を変革する Earned 5月 18, 2025 EDT
生成 AI: 現在の状況を知る Earned 5月 17, 2025 EDT
生成 AI: 基本概念の理解 Earned 5月 17, 2025 EDT
生成 AI: chatbot を超えて Earned 5月 17, 2025 EDT
Gemini Enterprise で知識の共有を加速させる Earned 3月 11, 2025 EDT
Configure and Maintain CCaaS as an Admin Earned 3月 6, 2025 EST
Manage Functions and Reporting with CCaaS Earned 3月 5, 2025 EST
Handle Consumer Interactions with CCaaS Earned 3月 4, 2025 EST
責任ある AI: Google Cloud における AI に関する原則の適用 Earned 1月 7, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents Earned 10月 21, 2024 EDT
Incorporate Generative Features into Conversational Agent Flows Earned 10月 20, 2024 EDT
Generative Playbooks Earned 10月 19, 2024 EDT
Conversational AI Voice and Chat Integrations Earned 10月 19, 2024 EDT
Advanced Performance Measurement Earned 10月 19, 2024 EDT
Advanced Webhook Concepts Earned 10月 19, 2024 EDT
Build deterministic Virtual Agent enhanced with data stores Earned 10月 19, 2024 EDT
Extend CX Agents with Vertex AI Search data stores Earned 10月 18, 2024 EDT
Conversational Agents Quality Assurance and Deployment Lifecycle Earned 10月 18, 2024 EDT
Webhook fundamentals Earned 10月 18, 2024 EDT
Stateful Flows Earned 10月 18, 2024 EDT
Build generative virtual agents with API integrations Earned 10月 18, 2024 EDT
Building Complex Self-Service Experiences in Conversational Agents Earned 10月 13, 2024 EDT
Performance Measurement Earned 10月 9, 2024 EDT
Conversation Design Fundamentals Earned 10月 8, 2024 EDT
DFCX Virtual Agent Delivery Framework Earned 10月 8, 2024 EDT
Customer Experience with Google AI Architecture Earned 10月 8, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned 10月 7, 2024 EDT
Generative AI Fundamentals - 日本語版 Earned 1月 15, 2024 EST
責任ある AI の概要 Earned 6月 15, 2023 EDT
大規模言語モデルの概要 Earned 6月 10, 2023 EDT
生成 AI の概要 Earned 6月 10, 2023 EDT
Contact Center as a Service Implementation Earned 3月 11, 2023 EST
Virtual Agent Development in Dialogflow CX for Software Devs Earned 6月 22, 2022 EDT

「Gen AI エージェント: 組織の変革」は、Gen AI Leader 学習プログラムの最後となる 5 番目のコースです。このコースでは、組織でカスタム生成 AI エージェントを使用して特定のビジネス課題に対処する方法を学習します。基本的な生成 AI エージェントを構築する実践演習を行うとともに、モデル、推論ループ、ツールなどのエージェントの構成要素について見ていきます。

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「生成 AI アプリ: 働き方を変革する」は、生成 AI リーダー学習プログラムの 4 つ目のコースです。このコースでは、Gemini for Workspace や NotebookLM など、Google の生成 AI アプリケーションを紹介します。グラウンディング、検索拡張生成、効果的なプロンプトの作成、自動化されたワークフローの構築などのコンセプトについて学びます。

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「生成 AI: 現在の状況を知る」は、生成 AI リーダー学習プログラムの 3 つ目のコースです。生成 AI は、私たちの働き方や、私たちを取り巻く世界との関わり方を変えています。リーダーは、実際のビジネス成果に結びつけるために、生成 AI の力をどのように活用できるでしょうか？このコースでは、生成 AI ソリューションの構築におけるさまざまなレイヤ、Google Cloud のサービス、ソリューションを選択する際に考慮すべき要素について学びます。

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「生成 AI: 基本概念の理解」は、生成 AI リーダー学習プログラムの 2 つ目のコースです。このコースでは、AI、ML、生成 AI の違いを探り、さまざまなデータタイプが生成 AI によるビジネス課題への対処を可能にする仕組みを理解することで、生成 AI の基本概念を習得します。また、基盤モデルの限界に対処するための Google Cloud の戦略、および責任ある安全な AI の開発と導入における重要な課題に関するインサイトも得られます。

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「生成 AI: chatbot を超えて」は、生成 AI リーダー学習プログラムの最初のコースで、前提条件はありません。このコースは、chatbot の基礎的な理解をさらに広げ、組織で実現できる生成 AI の真の可能性を把握することを目的としています。基盤モデルおよびプロンプト エンジニアリングなど、生成 AI の力を活用するうえで重要な概念も紹介します。また、このコースでは、組織において優れた生成 AI 戦略を策定する場合に検討するべき重要事項も見ていきます。

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Google が持つ検索と AI の専門知識を Gemini Enterprise と融合させましょう。Gemini Enterprise は、従業員が単一の検索バーでドキュメント ストレージ、メール、チャット、チケット発行システム、その他のデータソースから特定の情報を検索できるよう設計された強力なツールです。また、Gemini Enterprise アシスタントは、ブレインストーミング、調査、ドキュメントの概要作成、カレンダーの予定への同僚の招待といったアクションの実行を支援し、あらゆる種類の知識労働や共同作業を加速させます。（Gemini Enterprise は以前 Google Agentspace という名前でした。このコースでは以前のプロダクト名が使用されている場合があります。）

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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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企業における AI と ML の利用が拡大し続けるなか、責任を持ってそれを構築することの重要性も増しています。多くの企業にとっての課題は、責任ある AI と口で言うのは簡単でも、それを実践するのは難しいということです。このコースは、責任ある AI を組織で運用化する方法を学びたい方に最適です。 このコースでは、Google Cloud が責任ある AI を現在どのように運用化しているかを、ベスト プラクティスや教訓と併せて学び、責任ある AI に対する独自のアプローチを構築するためのフレームワークとして活用できるようにします。

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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「Introduction to Generative AI」、「Introduction to Large Language Models」、「Introduction to Responsible AI」の各コースを修了すると、スキルバッジを獲得できます。最終テストに合格することで、ジェネレーティブ AI の基礎概念を理解していることが証明されます。 スキルバッジは、Google Cloud のプロダクトとサービスに関する知識を認定するために Google Cloud が発行するデジタルバッジです。スキルバッジは、ソーシャル メディアの公開プロフィールを作成してそこに追加することで一般向けに共有できます。

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この入門レベルのマイクロラーニング コースでは、責任ある AI の概要と重要性、および Google が責任ある AI を自社プロダクトにどのように実装しているのかについて説明します。また、Google の AI に関する 7 つの原則についても説明します。

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このコースは、大規模言語モデル（LLM）とは何か、どのようなユースケースで活用できるのか、プロンプトのチューニングで LLM のパフォーマンスを高めるにはどうすればよいかについて学習する、入門レベルのマイクロ ラーニング コースです。独自の生成 AI アプリを開発する際に利用できる Google ツールも紹介します。

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この入門レベルのマイクロラーニング コースでは、生成 AI の概要、利用方法、従来の機械学習の手法との違いについて説明します。独自の生成 AI アプリを作成する際に利用できる Google ツールも紹介します。

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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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