メンバー加入日: 2026
Customer Experience Agent Studio: Fundamentals
Earned 5月 12, 2026 EDT
Introduction to Gemini Enterprise for Customer Experience
Earned 4月 28, 2026 EDT
This course aims to equip conversational designers and builders with the concepts and practical skills to design, build, and test sophisticated, multi-agent, and multimodal Customer Experience agents using Customer Experience Agent Studio (CX Agent Studio).
This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.