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Dhakad Vinod Kumar

メンバー加入日: 2022

ブロンズリーグ

800 ポイント
Contact Center as a Service Implementation Earned 3月 28, 2023 EDT
Google Cloud の基礎: コア インフラストラクチャ Earned 11月 4, 2022 EDT
Google Cloud の基礎 Earned 10月 17, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs Earned 10月 17, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs Earned 10月 17, 2022 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX Earned 10月 14, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned 10月 12, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned 10月 7, 2022 EDT
Customer Experiences with Contact Center AI Earned 9月 22, 2022 EDT

An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

詳細

Google Cloud の基礎: コア インストラクチャ では、Google Cloud に関する重要なコンセプトと用語について説明します。このコースでは動画とハンズオンラボを通じて学習を進めていきます。Google Cloud の多数のコンピューティング サービスとストレージ サービス、そしてリソースとポリシーを管理するための重要なツールについて比較しながら説明します。

詳細

この入門レベルのコースでは、 Google Cloud の基本的なツールやサービスに関する実践演習を行います。オプションで動画も提供されており、 ラボで取り上げられたコンセプトに関するさらなるコンテキストの確認や、復習に利用できます。「Google Cloud の基礎」は、Google Cloud の学習者に最初に推奨されるコースです。 クラウドの予備知識がほとんどなくても、 最初の Google Cloud プロジェクトに応用できる実践的な経験を積むことができます。Cloud Shell コマンドの記述、 初めての仮想マシンのデプロイ、Kubernetes Engine 上でのアプリケーションの実行や ロード バランシングなど、「Google Cloud の基礎」では、Google Cloud の 基本的な機能について学ぶことができます。

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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…

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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.

詳細

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

詳細

Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

詳細

Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

詳細