メンバー加入日: 2020
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned 9月 21, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned 9月 20, 2022 EDT
Customer Experiences with Contact Center AI
Earned 1月 11, 2022 EST
Google Cloud の基礎
Earned 2月 16, 2021 EST
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
この入門レベルのコースでは、 Google Cloud の基本的なツールやサービスに関する実践演習を行います。オプションで動画も提供されており、 ラボで取り上げられたコンセプトに関するさらなるコンテキストの確認や、復習に利用できます。「Google Cloud の基礎」は、Google Cloud の学習者に最初に推奨されるコースです。 クラウドの予備知識がほとんどなくても、 最初の Google Cloud プロジェクトに応用できる実践的な経験を積むことができます。Cloud Shell コマンドの記述、 初めての仮想マシンのデプロイ、Kubernetes Engine 上でのアプリケーションの実行や ロード バランシングなど、「Google Cloud の基礎」では、Google Cloud の 基本的な機能について学ぶことができます。