Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
詳細
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
詳細
In this course, you learn how to create APIs that utilize multiple services and how you can use custom code on Apigee. You will also learn about fault handling, and how to share logic between proxies. You learn about traffic management and caching. You also create a developer portal, and publish your API to the portal. You learn about logging and analytics, as well as CI/CD and the different deployment models supported by Apigee.
Through a combination of lectures, hands-on labs, and supplemental materials, you will learn how to design, build, secure, deploy, and manage API solutions using Google Cloud's Apigee API Platform.This is the third and final course of the Developing APIs with Google Cloud's Apigee API Platform course series.
詳細
In this course, you learn how to secure your APIs. You explore the security concerns you will encounter for your APIs. You learn about OAuth, the primary authorization method for REST APIs. You will learn about JSON Web Tokens (JWTs) and federated security. You also learn about securing against malicious requests, safely sending requests across a public network, and how to secure your data for users of Apigee.
Through a combination of lectures, hands-on labs, and supplemental materials, you will learn how to design, build, secure, deploy, and manage API solutions using Google Cloud's Apigee API Platform.
This is the second course of the Developing APIs with Google Cloud's Apigee API Platform series. After completing this course, enroll in the API Development on Google Cloud's Apigee API Platform course.
詳細
In this course, you learn how to design APIs, and how to use OpenAPI specifications to document them. You learn about the API life cycle, and how the Apigee API platform helps you manage all aspects of the life cycle. You learn about how APIs can be designed using API proxies, and how APIs are packaged as API products to be used by app developers.
Through a combination of lectures, hands-on labs, and supplemental materials, you will learn how to design, build, secure, deploy, and manage API solutions using Google Cloud's Apigee API Platform. This is the first course of the Developing APIs with Google Cloud's Apigee API Platform series. After completing this course, enroll in the API Security on Google Cloud's Apigee API Platform course.
詳細
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
詳細
このクエストでは、ウェブサイトが利用可能でスケーラブルであることを確認するために使用できる 4 つの Google Cloud ウェブサイト アーキテクチャについて学習します。 ハンズオンラボでスキルや知識を試したいですか？Build a Website on Google Cloud クエストの最後にあるチャレンジラボに登録し、完了した際には Google Cloud 限定デジタルバッジを獲得できます。このクエストは、Get Cooking in Cloud のビデオシリーズに基づいています。
Google Cloud の基礎: コア インフラストラクチャ
Earned 4月 1, 2022 EDT
クラウド エンジニアリング
Earned 3月 28, 2022 EDT
Google Cloud の基礎
Earned 3月 28, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned 3月 23, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned 3月 23, 2022 EDT
API Development on Google Cloud's Apigee API Platform
Earned 3月 14, 2022 EDT
API Security on Google Cloud's Apigee API Platform
Earned 3月 8, 2022 EST
API Design and Fundamentals of Google Cloud's Apigee API Platform
Earned 2月 28, 2022 EST
Customer Experiences with Contact Center AI
Earned 12月 7, 2021 EST
Website on Google Cloud
Earned 12月 1, 2021 EST