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Ahamed S Zameer

メンバー加入日: 2021

ゴールドリーグ

30515 ポイント
Advanced Performance Measurement Earned 11月 14, 2024 EST
Incorporate Generative Features into Conversational Agent Flows Earned 11月 14, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents Earned 11月 11, 2024 EST
Generative Playbooks Earned 11月 6, 2024 EST
Advanced Webhook Concepts Earned 11月 4, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents Earned 10月 30, 2024 EDT
Conversational AI Voice and Chat Integrations Earned 10月 30, 2024 EDT
Build deterministic Virtual Agent enhanced with data stores Earned 10月 29, 2024 EDT
Extend CX Agents with Vertex AI Search data stores Earned 10月 29, 2024 EDT
Stateful Flows Earned 10月 27, 2024 EDT
Conversational Agents Quality Assurance and Deployment Lifecycle Earned 10月 24, 2024 EDT
Performance Measurement Earned 10月 23, 2024 EDT
Conversation Design Fundamentals Earned 10月 23, 2024 EDT
Webhook fundamentals Earned 10月 23, 2024 EDT
DFCX Virtual Agent Delivery Framework Earned 10月 21, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned 10月 17, 2024 EDT
Customer Experience with Google AI Architecture Earned 10月 17, 2024 EDT
Managing Change when Moving to Google Cloud Earned 7月 22, 2024 EDT
Google Cloud によるインフラストラクチャとアプリケーションのモダナイゼーション Earned 6月 26, 2024 EDT
Data Warehousing for Partners: Enable Google Cloud Customers Earned 6月 25, 2024 EDT
Responsible AI: Applying AI Principles with Google Cloud - 日本語版 Earned 1月 11, 2024 EST
責任ある AI: Google Cloud における AI に関する原則の適用 Earned 1月 4, 2024 EST
Generative AI Fundamentals - 日本語版 Earned 12月 26, 2023 EST
責任ある AI の概要 Earned 12月 1, 2023 EST
Contact Center AI: Conversational Design Fundamentals Earned 6月 12, 2023 EDT
大規模言語モデルの概要 Earned 5月 28, 2023 EDT
生成 AI の概要 Earned 5月 26, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned 10月 5, 2022 EDT
Customer Experiences with Contact Center AI Earned 9月 18, 2021 EDT

In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

詳細

Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

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Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

詳細

This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

詳細

Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

詳細

This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

詳細

In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

詳細

This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

詳細

This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.

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Moving to the cloud creates numerous opportunities to start working in a new way and it empowers the workforce to better collaborate and innovate. But it’s also a big change. Sometimes the success of the change hinges not on the change itself, but on how it’s managed. This course will help people managers to understand some of the key challenges associated with cloud adoption, and provide them with a verified in-the-field framework that will assist them in supporting their teams on the change journey. By addressing the human factor of moving to the cloud, organizations increase their chances of realizing business objectives and investing in their future talent.

詳細

多くの従来型企業では、既存のシステムやアプリケーションで昨今の顧客の期待に応え続けることが難しくなっています。この場合、経営者は、老朽化した IT システムの保守を続けるのか、新たな製品やサービスに投資をするのか、選択を迫られることになります。「Google Cloud によるインフラストラクチャとアプリケーションのモダナイゼーション」ではそうした課題を明らかにするとともに、そうした課題をクラウド テクノロジーによって乗り越えるためのソリューションについて学びます。 このコースは クラウド デジタル リーダー 学習プログラムの一部で、個人が自分の役割において成長し、ビジネスの未来を構築することを目的としています。

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This course discusses the key elements of Google's Data Warehouse solution portfolio and strategy.

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企業における AI と ML の利用が拡大し続けるなか、責任を持ってそれを構築することの重要性も増しています。多くの企業にとっての課題は、責任ある AI と口で言うのは簡単でも、それを実践するのは難しいということです。このコースは、責任ある AI を組織で運用化する方法を学びたい方に最適です。 このコースでは、Google Cloud が責任ある AI を現在どのように運用化しているかを、ベスト プラクティスや教訓と併せて学び、責任ある AI に対する独自のアプローチを構築するためのフレームワークとして活用できるようにします。

詳細

企業における AI と ML の利用が拡大し続けるなか、責任を持ってそれを構築することの重要性も増しています。多くの企業にとっての課題は、責任ある AI と口で言うのは簡単でも、それを実践するのは難しいということです。このコースは、責任ある AI を組織で運用化する方法を学びたい方に最適です。 このコースでは、Google Cloud が責任ある AI を現在どのように運用化しているかを、ベスト プラクティスや教訓と併せて学び、責任ある AI に対する独自のアプローチを構築するためのフレームワークとして活用できるようにします。

詳細

「Introduction to Generative AI」、「Introduction to Large Language Models」、「Introduction to Responsible AI」の各コースを修了すると、スキルバッジを獲得できます。最終テストに合格することで、ジェネレーティブ AI の基礎概念を理解していることが証明されます。 スキルバッジは、Google Cloud のプロダクトとサービスに関する知識を認定するために Google Cloud が発行するデジタルバッジです。スキルバッジは、ソーシャル メディアの公開プロフィールを作成してそこに追加することで一般向けに共有できます。

詳細

この入門レベルのマイクロラーニング コースでは、責任ある AI の概要と重要性、および Google が責任ある AI を自社プロダクトにどのように実装しているのかについて説明します。また、Google の AI に関する 7 つの原則についても説明します。

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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このコースは、大規模言語モデル（LLM）とは何か、どのようなユースケースで活用できるのか、プロンプトのチューニングで LLM のパフォーマンスを高めるにはどうすればよいかについて学習する、入門レベルのマイクロ ラーニング コースです。独自の生成 AI アプリを開発する際に利用できる Google ツールも紹介します。

詳細

この入門レベルのマイクロラーニング コースでは、生成 AI の概要、利用方法、従来の機械学習の手法との違いについて説明します。独自の生成 AI アプリを作成する際に利用できる Google ツールも紹介します。

詳細

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

詳細

Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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