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Donald Pineda

成为会员时间：2020

钻石联赛

42285 积分
Conversational AI Voice and Chat Integrations Earned Jun 10, 2024 EDT
Generative Playbooks Earned Jun 10, 2024 EDT
Extend CX Agents with Vertex AI Search data stores Earned Apr 30, 2024 EDT
Conversational Agents Quality Assurance and Deployment Lifecycle Earned Apr 30, 2024 EDT
Performance Measurement Earned Apr 29, 2024 EDT
Conversation Design Fundamentals Earned Apr 25, 2024 EDT
Webhook fundamentals Earned Apr 25, 2024 EDT
Stateful Flows Earned Apr 25, 2024 EDT
DFCX Virtual Agent Delivery Framework Earned Apr 24, 2024 EDT
Leverage data with Customer Experience Insights Earned Apr 22, 2024 EDT
Customer Experience with Google AI Architecture Earned Apr 21, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned Apr 20, 2024 EDT
使用 Gemini：雲端架構師 Earned Apr 5, 2024 EDT
使用 Gemini：雲端架構師 Earned Mar 29, 2024 EDT
使用 Gemini：應用程式開發人員 Earned Mar 28, 2024 EDT
Improving developer velocity with Gemini Code Assist Earned Mar 28, 2024 EDT
Google Cloud Big Data and Machine Learning Fundamentals Earned Mar 28, 2024 EDT
Contact Center AI: Conversational Design Fundamentals Earned Mar 18, 2024 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned Mar 15, 2024 EDT
Introduction to Gemini Enterprise for Customer Experience and Conversational Agents Earned Mar 14, 2024 EDT
Building Gen AI Apps with Vertex AI: Prompting and Tuning Earned Mar 10, 2024 EDT
Text Prompt Engineering Techniques Earned Mar 10, 2024 EDT
Search with AI Applications Earned Mar 10, 2024 EDT
Vertex AI Studio 簡介 Earned Mar 9, 2024 EST
負責任的 AI 技術：透過 Google Cloud 採用 AI 開發原則 Earned Mar 9, 2024 EST
Generative AI Fundamentals Earned Mar 9, 2024 EST
Generative AI Explorer : Vertex AI Earned Mar 9, 2024 EST
負責任的 AI 技術簡介 Earned Mar 9, 2024 EST
大型語言模型簡介 Earned Mar 9, 2024 EST
生成式 AI 簡介 Earned Mar 7, 2024 EST

Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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本課程介紹的 Gemini 是採用生成式 AI 技術的協作工具，可協助管理員在 Google Cloud 佈建基礎架構。您將瞭解如何透過提示讓 Gemini 解釋基礎架構、部署 GKE 叢集，以及更新既有的基礎架構。在實作研究室中，您也會體驗到 Gemini 如何改良 GKE 的部署工作流程。 Duet AI 已更名為 Gemini，這是我們的新一代模型。

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本課程介紹的 Gemini 是採用生成式 AI 技術的協作工具，可協助管理員在 Google Cloud 佈建基礎架構。您將瞭解如何透過提示讓 Gemini 解釋基礎架構、部署 GKE 叢集，以及更新既有的基礎架構。在實作研究室中，您也會體驗到 Gemini 如何改良 GKE 的部署工作流程。 Duet AI 已更名為 Gemini，這是我們的新一代模型。

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本課程介紹的 Gemini 是採用生成式 AI 技術的協作工具，可協助開發人員透過 Google Cloud 建構應用程式。您將瞭解如何透過提示讓 Gemini 為您解釋程式碼內容、推薦 Google Cloud 服務，以及生成應用程式的程式碼。在實作研究室中，您也會體驗到 Gemini 如何改良應用程式的開發工作流程。 Duet AI 已更名為 Gemini，這是我們的新一代模型。

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Learn how Gemini can revolutionize your ability to develop applications! This course helps developers go beyond the basics and learn how to integrate Gemini into their workflows.

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This course introduces the Google Cloud big data and machine learning products and services that support the data-to-AI lifecycle. It explores the processes, challenges, and benefits of building a big data pipeline and machine learning models with Vertex AI on Google Cloud.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

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This course explores the different products and capabilities of Gemini Enterprise for Customer Experience and Conversational Agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.

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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.

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(Previously named "Developing apps with Vertex AI Agent Builder: Search". Please note there maybe instances in this course where previous product names and titles are used) Enterprises of all sizes have trouble making their information readily accessible to employees and customers alike. Internal documentation is frequently scattered across wikis, file shares, and databases. Similarly, consumer-facing sites often offer a vast selection of products, services, and information, but customers are frustrated by ineffective site search and navigation capabilities. This course teaches you to use AI Applications to integrate enterprise-grade generative AI search.

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本課程會介紹 Vertex AI Studio。您可以運用這項工具和生成式 AI 模型互動、根據商業構想設計原型，並投入到正式環境。透過身歷其境的應用實例、有趣的課程及實作實驗室，您將能探索從提示到正式環境的生命週期，同時學習如何將 Vertex AI Studio 運用在多模態版 Gemini 應用程式、提示設計、提示工程和模型調整。這個課程的目標是讓您能運用 Vertex AI Studio，在專案中發揮生成式 AI 的潛能。

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隨著企業持續擴大使用人工智慧和機器學習，以負責任的方式發展相關技術也日益重要。對許多企業來說，談論負責任的 AI 技術可能不難，如何付諸實行才是真正的挑戰。如要瞭解如何在機構中導入負責任的 AI 技術，本課程絕對能助您一臂之力。 您可以從中瞭解 Google Cloud 目前採取的策略、最佳做法和經驗談，協助貴機構奠定良好基礎，實踐負責任的 AI 技術。

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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

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This content is deprecated. Please see the latest version of the course, here.

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這個入門微學習課程主要介紹「負責任的 AI 技術」和其重要性，以及 Google 如何在自家產品中導入這項技術。本課程也會說明 Google 的 7 個 AI 開發原則。

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這是一堂入門級的微學習課程，旨在探討大型語言模型 (LLM) 的定義和用途，並說明如何調整提示來提高 LLM 成效。此外，也會介紹多項 Google 工具，協助您自行開發生成式 AI 應用程式。

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這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。

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