Conversational AI Voice and Chat Integrations
Earned jun 10, 2024 EDT
Generative Playbooks
Earned jun 10, 2024 EDT
Extend CX Agents with Vertex AI Search data stores
Earned abr 30, 2024 EDT
Conversational Agents Quality Assurance and Deployment Lifecycle
Earned abr 30, 2024 EDT
Performance Measurement
Earned abr 29, 2024 EDT
Conversation Design Fundamentals
Earned abr 25, 2024 EDT
Webhook fundamentals
Earned abr 25, 2024 EDT
Stateful Flows
Earned abr 25, 2024 EDT
DFCX Virtual Agent Delivery Framework
Earned abr 24, 2024 EDT
Leverage data with Customer Experience Insights
Earned abr 22, 2024 EDT
Customer Experience with Google AI Architecture
Earned abr 21, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned abr 20, 2024 EDT
Gemini para Cloud Architects
Earned abr 5, 2024 EDT
Gemini para Cloud Architects
Earned mar 29, 2024 EDT
Gemini para desarrolladores de aplicaciones
Earned mar 28, 2024 EDT
Improving developer velocity with Gemini Code Assist
Earned mar 28, 2024 EDT
Google Cloud Big Data and Machine Learning Fundamentals - Español
Earned mar 28, 2024 EDT
Contact Center AI: Conversational Design Fundamentals
Earned mar 18, 2024 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned mar 15, 2024 EDT
Introduction to Gemini Enterprise for Customer Experience and Conversational Agents
Earned mar 14, 2024 EDT
Building Gen AI Apps with Vertex AI: Prompting and Tuning
Earned mar 10, 2024 EDT
Text Prompt Engineering Techniques
Earned mar 10, 2024 EDT
Search with AI Applications
Earned mar 10, 2024 EDT
Introducción a Vertex AI Studio
Earned mar 9, 2024 EST
IA responsable: Aplica los principios de la IA con Google Cloud
Earned mar 9, 2024 EST
Generative AI Fundamentals
Earned mar 9, 2024 EST
Generative AI Explorer : Vertex AI
Earned mar 9, 2024 EST
Introducción a la IA responsable
Earned mar 9, 2024 EST
Introducción a los modelos de lenguaje grandes
Earned mar 9, 2024 EST
Introducción a la IA generativa
Earned mar 7, 2024 EST
Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
Más información
Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
Más información
In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
Más información
This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
Más información
This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.
Más información
This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
Más información
In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
Más información
Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
Más información
This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
Más información
In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
Más información
In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.
Más información
This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
Más información
En este curso, aprenderás cómo Gemini, un colaborador de Google Cloud potenciado por IA generativa, ayuda a los administradores a aprovisionar infraestructuras. Descubrirás cómo darle instrucciones a Gemini para que explique infraestructuras, implemente clústeres de GKE y actualice la infraestructura existente. A través de un lab práctico, comprobarás cómo Gemini mejora el flujo de trabajo de implementación de GKE.
Recuerda que Duet AI ahora se llama Gemini, nuestro modelo de nueva generación.
Más información
En este curso, aprenderás cómo Gemini, un colaborador de Google Cloud potenciado por IA generativa, ayuda a los administradores a aprovisionar infraestructuras. Descubrirás cómo darle instrucciones a Gemini para que explique infraestructuras, implemente clústeres de GKE y actualice la infraestructura existente. A través de un lab práctico, comprobarás cómo Gemini mejora el flujo de trabajo de implementación de GKE.
Recuerda que Duet AI ahora se llama Gemini, nuestro modelo de nueva generación.
Más información
En este curso, aprenderás cómo Gemini, un colaborador potenciado por IA generativa de Google Cloud, ayuda a los desarrolladores a compilar aplicaciones. Aprenderás a darle instrucciones a Gemini para que explique códigos, recomiende servicios de Google Cloud y genere código para tus aplicaciones. A través de un lab práctico, comprobarás cómo Gemini mejora el flujo de trabajo de desarrollo de aplicaciones.
Recuerda que Duet AI ahora se llama Gemini, nuestro modelo de nueva generación.
Más información
Learn how Gemini can revolutionize your ability to develop applications! This course helps developers go beyond the basics and learn how to integrate Gemini into their workflows.
Más información
En este curso, aprenderás sobre los productos y servicios de macrodatos y aprendizaje automático de Google Cloud involucrados en el ciclo de vida de datos a IA. También explorarás los procesos, los desafíos y los beneficios de crear una canalización de macrodatos y modelos de aprendizaje automático con Vertex AI en Google Cloud.
Más información
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
Más información
This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.
Más información
This course explores the different products and capabilities of Gemini Enterprise for Customer Experience and Conversational Agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.
Más información
(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.
Más información
Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.
Más información
(Previously named "Developing apps with Vertex AI Agent Builder: Search". Please note there maybe instances in this course where previous product names and titles are used)
Enterprises of all sizes have trouble making their information readily accessible to employees and customers alike. Internal documentation is frequently scattered across wikis, file shares, and databases. Similarly, consumer-facing sites often offer a vast selection of products, services, and information, but customers are frustrated by ineffective site search and navigation capabilities.
This course teaches you to use AI Applications to integrate enterprise-grade generative AI search.
Más información
En este curso, se presenta Vertex AI Studio, una herramienta para interactuar con modelos de IA generativa, crear prototipos de ideas de negocio y llevarlas a producción. A través de un caso de uso envolvente, lecciones atractivas y un lab práctico, explorarás el ciclo de vida desde la instrucción hasta el producto y aprenderás cómo aprovechar Vertex AI Studio para aplicaciones multimodales de Gemini, diseño de instrucciones, ingeniería de instrucciones y ajuste de modelos. El objetivo es permitirte desbloquear el potencial de la IA generativa en tus proyectos con Vertex AI Studio.
Más información
A medida que aumenta el uso empresarial de la inteligencia artificial y el aprendizaje automático, también crece la importancia de implementarlo responsablemente. El desafío para muchas personas es que hablar sobre la IA responsable puede ser más fácil que aplicarla. Si te interesa aprender cómo poner en funcionamiento la IA responsable en tu organización, este curso es para ti.
En este curso, aprenderás cómo Google Cloud aplica estos principios en la actualidad, junto con las prácticas recomendadas y las lecciones aprendidas, para usarlos como marco de trabajo de modo que puedas crear tu propio enfoque de IA responsable.
Más información
Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
Más información
This content is deprecated. Please see the latest version of the course, here.
Más información
Este es un curso introductorio de microaprendizaje destinado a explicar qué es la IA responsable, por qué es importante y cómo la implementa Google en sus productos. También se presentan los 7 principios de la IA de Google.
Más información
Este es un curso introductorio de microaprendizaje en el que se explora qué son los modelos de lenguaje grandes (LLM), sus casos de uso y cómo se puede utilizar el ajuste de instrucciones para mejorar el rendimiento de los LLM. También abarca las herramientas de Google para ayudarte a desarrollar tus propias aplicaciones de IA generativa.
Más información
Este es un curso introductorio de microaprendizaje destinado a explicar qué es la IA generativa, cómo se utiliza y en qué se diferencia de los métodos de aprendizaje automático tradicionales. También abarca las herramientas de Google para ayudarte a desarrollar tus propias aplicaciones de IA generativa.
Conversational AI Voice and Chat Integrations
Earned jun 10, 2024 EDT
Generative Playbooks
Earned jun 10, 2024 EDT
Extend CX Agents with Vertex AI Search data stores
Earned abr 30, 2024 EDT
Conversational Agents Quality Assurance and Deployment Lifecycle
Earned abr 30, 2024 EDT
Performance Measurement
Earned abr 29, 2024 EDT
Conversation Design Fundamentals
Earned abr 25, 2024 EDT
Webhook fundamentals
Earned abr 25, 2024 EDT
Stateful Flows
Earned abr 25, 2024 EDT
DFCX Virtual Agent Delivery Framework
Earned abr 24, 2024 EDT
Leverage data with Customer Experience Insights
Earned abr 22, 2024 EDT
Customer Experience with Google AI Architecture
Earned abr 21, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned abr 20, 2024 EDT
Gemini para Cloud Architects
Earned abr 5, 2024 EDT
Gemini para Cloud Architects
Earned mar 29, 2024 EDT
Gemini para desarrolladores de aplicaciones
Earned mar 28, 2024 EDT
Improving developer velocity with Gemini Code Assist
Earned mar 28, 2024 EDT
Google Cloud Big Data and Machine Learning Fundamentals - Español
Earned mar 28, 2024 EDT
Contact Center AI: Conversational Design Fundamentals
Earned mar 18, 2024 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned mar 15, 2024 EDT
Introduction to Gemini Enterprise for Customer Experience and Conversational Agents
Earned mar 14, 2024 EDT
Building Gen AI Apps with Vertex AI: Prompting and Tuning
Earned mar 10, 2024 EDT
Text Prompt Engineering Techniques
Earned mar 10, 2024 EDT
Search with AI Applications
Earned mar 10, 2024 EDT
Introducción a Vertex AI Studio
Earned mar 9, 2024 EST
IA responsable: Aplica los principios de la IA con Google Cloud
Earned mar 9, 2024 EST
Generative AI Fundamentals
Earned mar 9, 2024 EST
Generative AI Explorer : Vertex AI
Earned mar 9, 2024 EST
Introducción a la IA responsable
Earned mar 9, 2024 EST
Introducción a los modelos de lenguaje grandes
Earned mar 9, 2024 EST
Introducción a la IA generativa
Earned mar 7, 2024 EST