Member since 2025
Deploy, monitor and evaluate production-ready CX Agents
Earned Mar 20, 2026 EDT
Build and Deploy Customer Experience Agents
Earned Mar 18, 2026 EDT
Customer Experience Agent Studio: Fundamentals
Earned Feb 20, 2026 EST
Architect Customer Engagement Suite with Google AI
Earned Nov 4, 2025 EST
The objective of this challenge lab is to evaluate agents using golden-based and scenario-based evaluation, implement advanced capabilities like guardrails, and deploy the agent to multiple channels including API and telephony.
In this course you will discover the exciting new features and capabilities of Customer Experience Agent Studio (CX Agent Studio), design AI agents from the CLI using MCP servers, learn how to evaluate your agent's performance and implement the Quality Hill Climbing process. You will also find out how to set up your agent's memory to store, retrieve, and use information across conversation turns and implement callbacks for logging or authentication, configure guardrails to protect against malicious attempts and ensure aligned responses, and deploy the agent to various channels. Additionally, you will explore the possible integrations between CX Agent Studio and CCaaS services and providers, including first party digital channel integrations with Google Telephony Platform (GTP), widgets and APIs, escalations to human agents through Google Cloud CCaaS and Gemini Enterprise for Customer Experience, and third party telephony and CCaaS integrations with providers such as Twillio or Salesfor…
This course aims to equip conversational designers and builders with the concepts and practical skills to design, build, and test sophisticated, multi-agent, and multimodal Customer Experience agents using Customer Experience Agent Studio (CX Agent Studio).
In this course, you'll dive deep into the essential topics you need to know to design, build, and maintain a powerful CES solution. Get ready to transform your understanding of what's possible and create an architecture that drives customer satisfaction. This course is designed to introduce you to the architecture of the Customer Engagement Suite (CES). You'll explore the main considerations for building and implementing Conversational AI solutions including key architectural components and integrations. You'll also explore how Conversational AI interacts with Vertex AI and get a high-level overview of the key features of the Conversational AI Platform.