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Loganandh Deivasigamani

成为会员时间：2023

Intro to CCAI and CCAI Engagement Framework Earned Mar 7, 2025 EST
在 Google Cloud 使用 Terraform 建構基礎架構 Earned Dec 28, 2024 EST
在 Google Cloud 設定應用程式開發環境 Earned Dec 27, 2024 EST
Stateful Flows Earned Dec 26, 2024 EST
在 Compute Engine 導入 Cloud Load Balancing Earned Dec 25, 2024 EST
Create Conversational Agents with Stateful Flows Earned Dec 14, 2024 EST
Google Cloud 基礎知識：核心基礎架構 Earned Aug 20, 2024 EDT
Handle Consumer Interactions with CCaaS Earned Jun 27, 2024 EDT
Contact Center as a Service Implementation Earned Aug 6, 2023 EDT

This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.

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完成「在 Google Cloud 使用 Terraform 建構基礎架構」技能徽章中階課程， 即可證明自己具備下列知識與技能：使用 Terraform 的基礎架構即程式碼 (IaC) 原則、運用 Terraform 設定佈建及管理 Google Cloud 資源、有效管理狀態 (本機和遠端)，以及將 Terraform 程式碼模組化，以利重複使用和管理。

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只要修完「在 Google Cloud 設定應用程式開發環境」課程，就能獲得技能徽章。 在本課程中，您將學會如何使用以下技術的基本功能，建構和連結以儲存空間為中心的雲端基礎架構：Cloud Storage、Identity and Access Management、Cloud Functions 和 Pub/Sub。

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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完成「在 Compute Engine 導入 Cloud Load Balancing」技能徽章入門課程，即可證明您具備下列技能： 在 Compute Engine 建立及部署虛擬機器， 以及設定網路和應用程式負載平衡器。

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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「Google Cloud 基礎知識：核心基礎架構」介紹了在使用 Google Cloud 時會遇到的重要概念和術語。本課程會透過影片和實作實驗室，介紹並比較 Google Cloud 的多種運算和儲存服務，同時提供重要的資源和政策管理工具。

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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