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Loganandh Deivasigamani

成为会员时间：2023

Intro to CCAI and CCAI Engagement Framework Earned Mar 7, 2025 EST
在 Google Cloud 上使用 Terraform 构建基础设施 Earned Dec 28, 2024 EST
在 Google Cloud 上设置应用开发环境 Earned Dec 27, 2024 EST
Stateful Flows Earned Dec 26, 2024 EST
为 Compute Engine 实现云负载均衡 Earned Dec 25, 2024 EST
Create Conversational Agents with Stateful Flows Earned Dec 14, 2024 EST
Google Cloud 基础知识：核心基础设施 Earned Aug 20, 2024 EDT
Handle Consumer Interactions with CCaaS Earned Jun 27, 2024 EDT
Contact Center as a Service Implementation Earned Aug 6, 2023 EDT

This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.

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完成在 Google Cloud 上使用 Terraform 构建基础设施技能徽章中级课程， 展示您在以下方面的技能：在使用 Terraform 时遵循基础设施即代码 (IaC) 原则；利用 Terraform 配置 来预配和管理 Google Cloud 资源；管理有效状态（本地和远程）；以及将 Terraform 代码模块化，以方便重复使用和整理。

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完成“在 Google Cloud 上设置应用开发环境”课程，赢取技能徽章；通过该课程，您将了解如何使用以下技术的基本功能来构建和连接以存储为中心的云基础设施： Cloud Storage、Identity and Access Management、Cloud Functions 和 Pub/Sub。

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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完成入门级技能徽章课程为 Compute Engine 实现云负载均衡，展示以下方面的技能： 在 Compute Engine 中创建和部署虚拟机 以及配置网络和应用负载均衡器。

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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“Google Cloud 基础知识：核心基础设施”介绍在使用 Google Cloud 时会遇到的重要概念和术语。本课程通过视频和实操实验来介绍并比较 Google Cloud 的多种计算和存储服务，并提供重要的资源和政策管理工具。

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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