Join Sign in

Loganandh Deivasigamani

Member since 2023

Intro to CCAI and CCAI Engagement Framework Earned מרץ 7, 2025 EST
Build Infrastructure with Terraform on Google Cloud Earned דצמ 28, 2024 EST
Set Up an App Dev Environment on Google Cloud Earned דצמ 27, 2024 EST
Stateful Flows Earned דצמ 26, 2024 EST
Implementing Cloud Load Balancing for Compute Engine Earned דצמ 25, 2024 EST
Create Conversational Agents with Stateful Flows Earned דצמ 14, 2024 EST
Google Cloud Fundamentals: Core Infrastructure Earned אוג 20, 2024 EDT
Handle Consumer Interactions with CCaaS Earned יונ 27, 2024 EDT
Contact Center as a Service Implementation Earned אוג 6, 2023 EDT

This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.

Learn more

Complete the intermediate Build Infrastructure with Terraform on Google Cloud skill badge to demonstrate skills in the following: Infrastructure as Code (IaC) principles using Terraform, provisioning and managing Google Cloud resources with Terraform configurations, effective state management (local and remote), and modularizing Terraform code for reusability and organization.

Learn more

Earn a skill badge by completing the Set Up an App Dev Environment on Google Cloud skill badge course, where you learn how to build and connect storage-centric cloud infrastructure using the basic capabilities of the following technologies: Cloud Storage, Identity and Access Management, Cloud Functions, and Pub/Sub.

Learn more

Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

Learn more

Complete the introductory Implementing Cloud Load Balancing for Compute Engine skill badge to demonstrate skills in the following: creating and deploying virtual machines in Compute Engine and configuring network and application load balancers.

Learn more

Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

Learn more

Google Cloud Fundamentals: Core Infrastructure introduces important concepts and terminology for working with Google Cloud. Through videos and hands-on labs, this course presents and compares many of Google Cloud's computing and storage services, along with important resource and policy management tools.

Learn more

This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

Learn more

An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

Learn more