Leverage data with Customer Experience Insights
Earned Oct 30, 2025 EDT
Text Prompt Engineering Techniques
Earned Oct 30, 2025 EDT
Leverage best practices for developing, operating, and securing production-grade Conversational Agents
Earned Oct 28, 2025 EDT
Extend virtual agents with webhooks, tools, and Messenger integration
Earned Oct 28, 2025 EDT
Analyze patterns in conversational data with Customer Experience Insights
Earned Oct 27, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows
Earned Oct 27, 2025 EDT
Improve customer and agent satisfaction with Agent Assist
Earned Oct 24, 2025 EDT
Search with AI Applications
Earned Jun 7, 2024 EDT
圖像生成簡介
Earned Aug 31, 2023 EDT
負責任的 AI 技術：透過 Google Cloud 採用 AI 開發原則
Earned Aug 31, 2023 EDT
Generative AI Fundamentals
Earned Aug 31, 2023 EDT
負責任的 AI 技術簡介
Earned Aug 31, 2023 EDT
大型語言模型簡介
Earned Aug 31, 2023 EDT
生成式 AI 簡介
Earned Aug 31, 2023 EDT
In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.
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Complete the Leverage best practices for developing, operating, and securing production-grade Conversational Agents skill badge to demonstrate your ability to implement a variety of best practices around development, deployment, and security. These will include: Using versions and environments, backing up with Git integration, leveraging test cases and CI/CD testing, tracking conversations with conversation history and logging, redacting data, and securing acceess to agent and webhook endpoints.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have develope…
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Complete the Extend agent functionality with Webhooks, Tools, and Integrations skill badge to demonstrate your ability to let conversational agents take actions. You will create a flow that calls a webhook and a playbook with a tool and combine them into a hybrid agent. You'll also prepare custom payload for rich content experiences in the Conversational Messenger.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Analyze patterns in conversational data with Customer Experience Insights skill badge to demonstrate your proficiency in analysing customer conversations with Cx Insights. After completing this challenge, you will be ready to deploy Cx Insights to improve customer service performance, and create better customer experiences.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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(Previously named "Developing apps with Vertex AI Agent Builder: Search". Please note there maybe instances in this course where previous product names and titles are used)
Enterprises of all sizes have trouble making their information readily accessible to employees and customers alike. Internal documentation is frequently scattered across wikis, file shares, and databases. Similarly, consumer-facing sites often offer a vast selection of products, services, and information, but customers are frustrated by ineffective site search and navigation capabilities.
This course teaches you to use AI Applications to integrate enterprise-grade generative AI search.
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本課程將介紹擴散模型，這是一種機器學習模型，近期在圖像生成領域展現亮眼潛力。概念源自物理學，尤其深受熱力學影響。過去幾年來，在學術界和業界都是炙手可熱的焦點。在 Google Cloud 中，擴散模型是許多先進圖像生成模型和工具的基礎。課程將介紹擴散模型背後的理論，並說明如何在 Vertex AI 上訓練和部署這些模型。
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隨著企業持續擴大使用人工智慧和機器學習，以負責任的方式發展相關技術也日益重要。對許多企業來說，談論負責任的 AI 技術可能不難，如何付諸實行才是真正的挑戰。如要瞭解如何在機構中導入負責任的 AI 技術，本課程絕對能助您一臂之力。
您可以從中瞭解 Google Cloud 目前採取的策略、最佳做法和經驗談，協助貴機構奠定良好基礎，實踐負責任的 AI 技術。
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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
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這個入門微學習課程主要介紹「負責任的 AI 技術」和其重要性，以及 Google 如何在自家產品中導入這項技術。本課程也會說明 Google 的 7 個 AI 開發原則。
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這是一堂入門級的微學習課程，旨在探討大型語言模型 (LLM) 的定義和用途，並說明如何調整提示來提高 LLM 成效。此外，也會介紹多項 Google 工具，協助您自行開發生成式 AI 應用程式。
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這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。
Leverage data with Customer Experience Insights
Earned Oct 30, 2025 EDT
Text Prompt Engineering Techniques
Earned Oct 30, 2025 EDT
Leverage best practices for developing, operating, and securing production-grade Conversational Agents
Earned Oct 28, 2025 EDT
Extend virtual agents with webhooks, tools, and Messenger integration
Earned Oct 28, 2025 EDT
Analyze patterns in conversational data with Customer Experience Insights
Earned Oct 27, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows
Earned Oct 27, 2025 EDT
Improve customer and agent satisfaction with Agent Assist
Earned Oct 24, 2025 EDT
Search with AI Applications
Earned Jun 7, 2024 EDT
圖像生成簡介
Earned Aug 31, 2023 EDT
負責任的 AI 技術：透過 Google Cloud 採用 AI 開發原則
Earned Aug 31, 2023 EDT
Generative AI Fundamentals
Earned Aug 31, 2023 EDT
負責任的 AI 技術簡介
Earned Aug 31, 2023 EDT
大型語言模型簡介
Earned Aug 31, 2023 EDT
生成式 AI 簡介
Earned Aug 31, 2023 EDT