Leverage data with Customer Experience Insights
Earned Oct 30, 2025 EDT
Text Prompt Engineering Techniques
Earned Oct 30, 2025 EDT
Leverage best practices for developing, operating, and securing production-grade Conversational Agents
Earned Oct 28, 2025 EDT
Extend virtual agents with webhooks, tools, and Messenger integration
Earned Oct 28, 2025 EDT
Analyze patterns in conversational data with Customer Experience Insights
Earned Oct 27, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows
Earned Oct 27, 2025 EDT
Improve customer and agent satisfaction with Agent Assist
Earned Oct 24, 2025 EDT
Search with AI Applications
Earned Jun 7, 2024 EDT
Introdução à geração de imagens
Earned Aug 31, 2023 EDT
IA responsável: como aplicar os princípios de IA com o Google Cloud
Earned Aug 31, 2023 EDT
Generative AI Fundamentals
Earned Aug 31, 2023 EDT
Introdução à IA responsável
Earned Aug 31, 2023 EDT
Introdução aos modelos de linguagem grandes
Earned Aug 31, 2023 EDT
Introdução à IA generativa
Earned Aug 31, 2023 EDT
In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.
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Complete the Leverage best practices for developing, operating, and securing production-grade Conversational Agents skill badge to demonstrate your ability to implement a variety of best practices around development, deployment, and security. These will include: Using versions and environments, backing up with Git integration, leveraging test cases and CI/CD testing, tracking conversations with conversation history and logging, redacting data, and securing acceess to agent and webhook endpoints.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have develope…
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Complete the Extend agent functionality with Webhooks, Tools, and Integrations skill badge to demonstrate your ability to let conversational agents take actions. You will create a flow that calls a webhook and a playbook with a tool and combine them into a hybrid agent. You'll also prepare custom payload for rich content experiences in the Conversational Messenger.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Analyze patterns in conversational data with Customer Experience Insights skill badge to demonstrate your proficiency in analysing customer conversations with Cx Insights. After completing this challenge, you will be ready to deploy Cx Insights to improve customer service performance, and create better customer experiences.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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(Previously named "Developing apps with Vertex AI Agent Builder: Search". Please note there maybe instances in this course where previous product names and titles are used)
Enterprises of all sizes have trouble making their information readily accessible to employees and customers alike. Internal documentation is frequently scattered across wikis, file shares, and databases. Similarly, consumer-facing sites often offer a vast selection of products, services, and information, but customers are frustrated by ineffective site search and navigation capabilities.
This course teaches you to use AI Applications to integrate enterprise-grade generative AI search.
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Neste curso, apresentamos os modelos de difusão, uma família de modelos de machine learning promissora no campo da geração de imagens. Os modelos de difusão são baseados na física, mais especificamente na termodinâmica. Nos últimos anos, eles se popularizaram no setor e nas pesquisas. Esses modelos servem de base para ferramentas e modelos avançados de geração de imagem no Google Cloud. Este curso é uma introdução à teoria dos modelos de difusão e como eles devem ser treinados e implantados na Vertex AI.
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Quanto maior é o uso da inteligência artificial empresarial e do machine learning, mais importante é desenvolvê-los de maneira responsável. Para muitos, falar sobre a IA responsável pode ser mais fácil, mas colocá-la em prática é um desafio. Se você tem interesse em aprender a operacionalizar a IA responsável na sua organização, este curso é para você.
Nele, você vai aprender como o Google Cloud faz isso hoje, além de analisar práticas recomendadas e lições aprendidas, a fim de criar uma base para elaborar sua própria abordagem de IA responsável.
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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
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Este é um curso de microaprendizagem introdutório que busca explicar a IA responsável: o que é, qual é a importância dela e como ela é aplicada nos produtos do Google. Ele também contém os 7 princípios de IA do Google.
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Este é um curso de microlearning de nível introdutório que explica o que são modelos de linguagem grandes (LLM), os casos de uso em que podem ser aplicados e como é possível fazer o ajuste de comandos para aprimorar o desempenho dos LLMs. O curso também aborda as ferramentas do Google que ajudam a desenvolver seus próprios apps de IA generativa.
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Este é um curso de microaprendizagem introdutório que busca explicar a IA generativa: o que é, como é usada e por que ela é diferente de métodos tradicionais de machine learning. O curso também aborda as ferramentas do Google que ajudam você a desenvolver apps de IA generativa.
Leverage data with Customer Experience Insights
Earned Oct 30, 2025 EDT
Text Prompt Engineering Techniques
Earned Oct 30, 2025 EDT
Leverage best practices for developing, operating, and securing production-grade Conversational Agents
Earned Oct 28, 2025 EDT
Extend virtual agents with webhooks, tools, and Messenger integration
Earned Oct 28, 2025 EDT
Analyze patterns in conversational data with Customer Experience Insights
Earned Oct 27, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows
Earned Oct 27, 2025 EDT
Improve customer and agent satisfaction with Agent Assist
Earned Oct 24, 2025 EDT
Search with AI Applications
Earned Jun 7, 2024 EDT
Introdução à geração de imagens
Earned Aug 31, 2023 EDT
IA responsável: como aplicar os princípios de IA com o Google Cloud
Earned Aug 31, 2023 EDT
Generative AI Fundamentals
Earned Aug 31, 2023 EDT
Introdução à IA responsável
Earned Aug 31, 2023 EDT
Introdução aos modelos de linguagem grandes
Earned Aug 31, 2023 EDT
Introdução à IA generativa
Earned Aug 31, 2023 EDT