Leverage data with Customer Experience Insights
Earned oct 30, 2025 EDT
Text Prompt Engineering Techniques
Earned oct 30, 2025 EDT
Leverage best practices for developing, operating, and securing production-grade Conversational Agents
Earned oct 28, 2025 EDT
Extend virtual agents with webhooks, tools, and Messenger integration
Earned oct 28, 2025 EDT
Analyze patterns in conversational data with Customer Experience Insights
Earned oct 27, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows
Earned oct 27, 2025 EDT
Improve customer and agent satisfaction with Agent Assist
Earned oct 24, 2025 EDT
Search with AI Applications
Earned jun 7, 2024 EDT
Introducción a la generación de imágenes
Earned ago 31, 2023 EDT
IA responsable: Aplica los principios de la IA con Google Cloud
Earned ago 31, 2023 EDT
Generative AI Fundamentals
Earned ago 31, 2023 EDT
Introducción a la IA responsable
Earned ago 31, 2023 EDT
Introducción a los modelos de lenguaje grandes
Earned ago 31, 2023 EDT
Introducción a la IA generativa
Earned ago 31, 2023 EDT
In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.
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Complete the Leverage best practices for developing, operating, and securing production-grade Conversational Agents skill badge to demonstrate your ability to implement a variety of best practices around development, deployment, and security. These will include: Using versions and environments, backing up with Git integration, leveraging test cases and CI/CD testing, tracking conversations with conversation history and logging, redacting data, and securing acceess to agent and webhook endpoints.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have develope…
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Complete the Extend agent functionality with Webhooks, Tools, and Integrations skill badge to demonstrate your ability to let conversational agents take actions. You will create a flow that calls a webhook and a playbook with a tool and combine them into a hybrid agent. You'll also prepare custom payload for rich content experiences in the Conversational Messenger.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Analyze patterns in conversational data with Customer Experience Insights skill badge to demonstrate your proficiency in analysing customer conversations with Cx Insights. After completing this challenge, you will be ready to deploy Cx Insights to improve customer service performance, and create better customer experiences.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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(Previously named "Developing apps with Vertex AI Agent Builder: Search". Please note there maybe instances in this course where previous product names and titles are used)
Enterprises of all sizes have trouble making their information readily accessible to employees and customers alike. Internal documentation is frequently scattered across wikis, file shares, and databases. Similarly, consumer-facing sites often offer a vast selection of products, services, and information, but customers are frustrated by ineffective site search and navigation capabilities.
This course teaches you to use AI Applications to integrate enterprise-grade generative AI search.
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En este curso, se presenta una introducción a los modelos de difusión: una familia de modelos de aprendizaje automático que demostraron ser muy prometedores en el área de la generación de imágenes. Los modelos de difusión se inspiran en la física, específicamente, en la termodinámica. En los últimos años, los modelos de difusión se han vuelto populares tanto en investigaciones como en la industria. Los modelos de difusión respaldan muchos de los modelos de generación de imágenes y herramientas vanguardistas de Google Cloud. En este curso, se presenta la teoría detrás de los modelos de difusión y cómo entrenarlos y, luego, implementarlos en Vertex AI.
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A medida que aumenta el uso empresarial de la inteligencia artificial y el aprendizaje automático, también crece la importancia de implementarlo responsablemente. El desafío para muchas personas es que hablar sobre la IA responsable puede ser más fácil que aplicarla. Si te interesa aprender cómo poner en funcionamiento la IA responsable en tu organización, este curso es para ti.
En este curso, aprenderás cómo Google Cloud aplica estos principios en la actualidad, junto con las prácticas recomendadas y las lecciones aprendidas, para usarlos como marco de trabajo de modo que puedas crear tu propio enfoque de IA responsable.
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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
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Este es un curso introductorio de microaprendizaje destinado a explicar qué es la IA responsable, por qué es importante y cómo la implementa Google en sus productos. También se presentan los 7 principios de la IA de Google.
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Este es un curso introductorio de microaprendizaje en el que se explora qué son los modelos de lenguaje grandes (LLM), sus casos de uso y cómo se puede utilizar el ajuste de instrucciones para mejorar el rendimiento de los LLM. También abarca las herramientas de Google para ayudarte a desarrollar tus propias aplicaciones de IA generativa.
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Este es un curso introductorio de microaprendizaje destinado a explicar qué es la IA generativa, cómo se utiliza y en qué se diferencia de los métodos de aprendizaje automático tradicionales. También abarca las herramientas de Google para ayudarte a desarrollar tus propias aplicaciones de IA generativa.
Leverage data with Customer Experience Insights
Earned oct 30, 2025 EDT
Text Prompt Engineering Techniques
Earned oct 30, 2025 EDT
Leverage best practices for developing, operating, and securing production-grade Conversational Agents
Earned oct 28, 2025 EDT
Extend virtual agents with webhooks, tools, and Messenger integration
Earned oct 28, 2025 EDT
Analyze patterns in conversational data with Customer Experience Insights
Earned oct 27, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows
Earned oct 27, 2025 EDT
Improve customer and agent satisfaction with Agent Assist
Earned oct 24, 2025 EDT
Search with AI Applications
Earned jun 7, 2024 EDT
Introducción a la generación de imágenes
Earned ago 31, 2023 EDT
IA responsable: Aplica los principios de la IA con Google Cloud
Earned ago 31, 2023 EDT
Generative AI Fundamentals
Earned ago 31, 2023 EDT
Introducción a la IA responsable
Earned ago 31, 2023 EDT
Introducción a los modelos de lenguaje grandes
Earned ago 31, 2023 EDT
Introducción a la IA generativa
Earned ago 31, 2023 EDT