Extend CX Agents with Vertex AI Search data stores
Earned nov. 10, 2025 EST
Incorporate Generative Features into Conversational Agent Flows
Earned nov. 10, 2025 EST
Build basic Conversational Agents with Playbooks and Flows
Earned nov. 9, 2025 EST
Generative Playbooks
Earned nov. 9, 2025 EST
Stateful Flows
Earned nov. 7, 2025 EST
Introduction to Gemini Enterprise for Customer Experience and Conversational Agents
Earned nov. 7, 2025 EST
In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
En savoir plus
Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
En savoir plus
Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
En savoir plus
Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
En savoir plus
Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
En savoir plus
This course explores the different products and capabilities of Gemini Enterprise for Customer Experience and Conversational Agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.
Extend CX Agents with Vertex AI Search data stores
Earned nov. 10, 2025 EST
Incorporate Generative Features into Conversational Agent Flows
Earned nov. 10, 2025 EST
Build basic Conversational Agents with Playbooks and Flows
Earned nov. 9, 2025 EST
Generative Playbooks
Earned nov. 9, 2025 EST
Stateful Flows
Earned nov. 7, 2025 EST
Introduction to Gemini Enterprise for Customer Experience and Conversational Agents
Earned nov. 7, 2025 EST