加入 登录

Junaid Mulla

成为会员时间：2021

钻石联赛

34165 积分
生成式 AI 智能体：助力组织转型 Earned May 18, 2025 EDT
生成式 AI 应用：改变工作方式 Earned May 18, 2025 EDT
生成式 AI: 全面了解生成式 AI Earned May 17, 2025 EDT
生成式 AI：剖析基本概念 Earned May 17, 2025 EDT
生成式 AI：不只是聊天机器人 Earned May 17, 2025 EDT
借助 Gemini Enterprise 加速知识交流 Earned Mar 11, 2025 EDT
Configure and Maintain CCaaS as an Admin Earned Mar 6, 2025 EST
Manage Functions and Reporting with CCaaS Earned Mar 5, 2025 EST
Handle Consumer Interactions with CCaaS Earned Mar 4, 2025 EST
Responsible AI: 和 Google Cloud 一起践行 AI 原则 Earned Jan 7, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents Earned Oct 21, 2024 EDT
Incorporate Generative Features into Conversational Agent Flows Earned Oct 20, 2024 EDT
Generative Playbooks Earned Oct 19, 2024 EDT
Conversational AI Voice and Chat Integrations Earned Oct 19, 2024 EDT
Advanced Performance Measurement Earned Oct 19, 2024 EDT
Advanced Webhook Concepts Earned Oct 19, 2024 EDT
Build deterministic Virtual Agent enhanced with data stores Earned Oct 19, 2024 EDT
Extend CX Agents with Vertex AI Search data stores Earned Oct 18, 2024 EDT
Conversational Agents Quality Assurance and Deployment Lifecycle Earned Oct 18, 2024 EDT
Webhook fundamentals Earned Oct 18, 2024 EDT
Stateful Flows Earned Oct 18, 2024 EDT
Build generative virtual agents with API integrations Earned Oct 18, 2024 EDT
Building Complex Self-Service Experiences in Conversational Agents Earned Oct 13, 2024 EDT
Performance Measurement Earned Oct 9, 2024 EDT
Conversation Design Fundamentals Earned Oct 8, 2024 EDT
DFCX Virtual Agent Delivery Framework Earned Oct 8, 2024 EDT
Customer Experience with Google AI Architecture Earned Oct 8, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned Oct 7, 2024 EDT
Generative AI Fundamentals - 简体中文 Earned Jan 15, 2024 EST
负责任的 AI 简介 Earned Jun 15, 2023 EDT
大型语言模型简介 Earned Jun 10, 2023 EDT
生成式 AI 简介 Earned Jun 10, 2023 EDT
Contact Center as a Service Implementation Earned Mar 11, 2023 EST
Virtual Agent Development in Dialogflow CX for Software Devs Earned Jun 22, 2022 EDT

“生成式 AI 智能体：助力组织转型”是“Gen AI Leader”学习路线中的第五门课程，也是最后一门课程。本课程探讨了组织如何使用量身定制的生成式 AI 智能体，帮助应对特定的业务挑战。您将亲自动手构建一个基本的生成式 AI 智能体，并探索这些智能体的组成部分，例如模型、推理循环以及各种工具。

了解详情

“生成式 AI 应用：改变工作方式”是 Generative AI Leader 学习路线的第四门课程。本课程介绍 Google 的生成式 AI 应用，例如 Gemini for Workspace 和 NotebookLM。它将引导您逐一了解接地、检索增强生成、构建有效提示和构建自动化工作流等概念。

了解详情

“生成式 AI: 全面了解生成式 AI”是 Generative AI Leader 学习路线中的第三门课程。生成式 AI 正在改变我们的工作方式,以及我们与周围世界的互动方式。作为领导者,应该如何利用生成式 AI 来推动实现实际的业务成果?在本课程中,您将探索构建生成式 AI 解决方案的不同层级、Google Cloud 的产品,以及选择解决方案时需要考虑的因素。

了解详情

“生成式 AI: 剖析基本概念”是 Generative AI Leader 学习路线中的第二门课程。在本课程中,您将了解生成式 AI 的基本概念。您要探索 AI、机器学习和生成式 AI 之间的区别,了解各种数据类型如何赋能生成式 AI,从而应对各种业务挑战。您还将深入了解 Google Cloud 应对基础模型局限性的策略,以及负责任和安全的 AI 开发与部署面临着哪些关键挑战。

了解详情

“生成式 AI：不只是聊天机器人”是 Generative AI Leader 学习路线中的第一门课程。学习本课程没有知识门槛。本课程旨在帮助您超越对聊天机器人的基本认知,探索生成式 AI技术为您的组织带来的真正潜力。您将探索基础模型和提示工程等概念,这些知识对利用生成式 AI 的强大功能至关重要。本课程还将说明,为组织制定成功的生成式 AI 策略时,需要考虑哪些重要因素。

了解详情

Gemini Enterprise 结合了 Google 在搜索和 AI 领域的专长。它是一款强大的工具，让员工只需通过一个搜索栏，就能从文档库、邮件、聊天消息、工单系统及其他数据源中查找具体信息。Gemini Enterprise 助理还能帮助进行头脑风暴、开展研究、生成文档大纲并执行其他操作，比如邀请同事参加某个日历活动。因此它能加快知识型工作的进度并提升协作效率。（请注意，Gemini Enterprise 以前称为 Google Agentspace，本课程中可能会提及以前的产品名称。）

了解详情

Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."

了解详情

Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

了解详情

This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

了解详情

随着企业对人工智能和机器学习的应用越来越广泛，以负责任的方式构建这些技术也变得更加重要。但对很多企业而言，真正践行 Responsible AI 并非易事。如果您有意了解如何在组织内践行 Responsible AI，本课程正适合您。 本课程将介绍 Google Cloud 目前如何践行 Responsible AI，以及从中总结的最佳实践和经验教训，便于您以此为框架构建自己的 Responsible AI 方法。

了解详情

This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

了解详情

Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

了解详情

Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

了解详情

Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

了解详情

In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

了解详情

This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

了解详情

Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

了解详情

In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

了解详情

This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

了解详情

In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

了解详情

Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

了解详情

Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

了解详情

This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

了解详情

This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

了解详情

This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

了解详情

This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

了解详情

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.

了解详情

This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

了解详情

完成 Introduction to Generative AI、Introduction to Large Language Models 和 Introduction to Responsible AI 三门课程，赢取技能徽章。通过最终测验，即表明您理解了生成式 AI 的基本概念。 技能徽章是由 Google Cloud 颁发的数字徽章，旨在认可您对 Google Cloud 产品与服务的了解程度。公开您的个人资料并将技能徽章添加到您的社交媒体个人资料中，以此来分享您获得的成就。

了解详情

这是一节入门级微课程，旨在解释什么是负责任的 AI、它的重要性，以及 Google 如何在自己的产品中实现负责任的 AI。此外，本课程还介绍了 Google 的 7 个 AI 开发原则。

了解详情

这是一节入门级微学习课程，探讨什么是大型语言模型 (LLM)、适合的应用场景以及如何使用提示调整来提升 LLM 性能，还介绍了可以帮助您开发自己的 Gen AI 应用的各种 Google 工具。

了解详情

这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。

了解详情

An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

了解详情

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

了解详情