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Thiago Costa Santana

成为会员时间：2024

白银联赛

44408 积分
Preparing for your Professional Data Engineer Journey Earned Nov 12, 2025 EST
生成式 AI 代理：實現組織轉型 Earned Oct 7, 2025 EDT
生成式 AI 應用程式：徹底改變工作方式 Earned Aug 8, 2025 EDT
生成式 AI：掌握幕後技術與環境 Earned Jul 28, 2025 EDT
Data Migration Tool Earned Jul 28, 2025 EDT
生成式 AI：瞭解基礎概念 Earned Jun 12, 2025 EDT
生成式 AI：不只是聊天機器人 Earned Jun 9, 2025 EDT
Configure and Maintain CCaaS as an Admin Earned Jan 30, 2025 EST
Manage Functions and Reporting with CCaaS Earned Jan 30, 2025 EST
Handle Consumer Interactions with CCaaS Earned Jan 30, 2025 EST
Contact Center as a Service Implementation Earned Jan 29, 2025 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX Earned Jan 28, 2025 EST
Stateful Flows Earned Jan 27, 2025 EST
使用 Google Cloud Speech API Earned Jan 24, 2025 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned Jan 23, 2025 EST
Introduction to Gemini Enterprise for Customer Experience Earned Jan 22, 2025 EST
CCAI Operations and Implementation Earned Jan 20, 2025 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Jan 17, 2025 EST
Virtual Agent Development in Dialogflow CX for Software Devs Earned Jan 15, 2025 EST
Contact Center AI: Conversational Design Fundamentals Earned Jan 14, 2025 EST
Visualize Your Data in Looker Earned Jan 13, 2025 EST
Intro to CCAI and CCAI Engagement Framework Earned Jan 13, 2025 EST
開始使用 Dataplex Earned Jan 8, 2025 EST
使用 Dataplex 建構資料網格 Earned Jan 7, 2025 EST
透過 BigQuery 建構資料倉儲 Earned Jan 3, 2025 EST
Build deterministic Virtual Agent enhanced with data stores Earned Jan 2, 2025 EST
在 Google Cloud 為機器學習 API 準備資料 Earned Dec 30, 2024 EST
在 Google Cloud 實作 Cloud 安全防護措施：基礎知識 Earned Dec 15, 2024 EST
基本概念：基礎架構 Earned Dec 15, 2024 EST
Google Cloud 的 AI 和機器學習服務簡介 Earned Dec 15, 2024 EST
為 Looker 資訊主頁和報表準備資料 Earned Dec 13, 2024 EST
從 BigQuery 資料取得深入分析結果 Earned Dec 13, 2024 EST
Google Cloud 中的資料工程簡介 Earned Dec 12, 2024 EST

This course helps learners create a study plan for the PDE (Professional Data Engineer) certification exam. Learners explore the breadth and scope of the domains covered in the exam. Learners assess their exam readiness and create their individual study plan.

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「生成式 AI 代理：實現組織轉型」是 Gen AI Leader 學習路徑的第五堂也是最後一堂課程。本課程將探討組織如何運用自訂生成式 AI 代理，解決特定的業務難題。您將動手練習建構基本的生成式 AI 代理，同時探索這類代理的各種元件，例如模型、推論迴圈和工具。

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「生成式 AI 應用程式：徹底改變工作方式」是 Generative AI Leader 學習路徑的第四門課程。本課程將介紹 Google 的生成式 AI 應用程式,例如 Gemini for Workspace 和NotebookLM,也會引導您瞭解各種概念,像是建立基準、檢索增強生成、建構有效的提示詞,以及打造自動化工作流程等。

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「生成式 AI：掌握幕後技術與環境」是 Generative AI Leader 學習路徑的第三門課程。生成式 AI 正在改變我們的工作方式,以及我們如何與周遭的世界互動。身為領導者,您要如何駕馭 AI 強大的功能,創造實際業務成果?在本課程中,您將認識建構生成式 AI 解決方案時的各個層面、Google Cloud 產品,以及選擇解決方案時應考量的因素。

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This workload aims to upskill Google Cloud partners to perform specific tasks associated with migrating from an Enterprise Data Warehouse (EDW) to BigQuery using the DMT tool and sample data. Learners will complete a lab that uses the DMT tool to transfer schema and data from Teradata to BigQuery.

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「生成式 AI: 瞭解基礎概念」是 Generative AI Leader 學習路徑的第二門課程。在本課程中,您將瞭解 AI、機器學習和生成式 AI 的差異,以及各種資料類型如何協助生成式 AI 解決業務難題,進而掌握生成式 AI 的基礎概念。您還能深入瞭解 Google Cloud 應對基礎 模型限制的策略,以及開發、部署安全且負責任的 AI 技術時面臨的主要挑戰。

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「生成式 AI：不只是聊天機器人」是 Generative AI Leader 學習路徑的第一門課程,沒有任何修課條件。本課程將帶您超越基本知識,進一步瞭解聊天機器人,探索如何在組織中充分發揮生成式 AI 的潛力。您將瞭解基礎模型和提示工程等概念,掌握善用生成式AI 的關鍵。本課程也會帶您瞭解擬定生成式 AI 策略時的多種重要考量,協助您為組織擬定出成功的策略。

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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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完成「使用 Google Cloud Speech API」課程，即可獲得技能徽章。本課程將說明如何建立 Speech-to-Text API 要求、將音訊 及語音轉錄為文字。

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

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This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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This skill badge course aims to unlock the power of data visualization and business intelligence reporting with Looker, and gain hands-on experience through labs.

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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.

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完成「開始使用 Dataplex」技能徽章入門課程， 即可證明您具備下列技能：建立 Dataplex 資產、建立切面類型、 並將切面套用至 Dataplex 中的項目。

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完成「使用 Dataplex 建構資料網格」技能徽章入門課程，即可證明您具備下列技能：使用 Dataplex 建構資料網格， 以利在 Google Cloud 維護資料安全性，並協助治理和探索資料。您將練習並測試自己的技能，包括在 Dataplex 為資產加上標記、指派 IAM 角色，以及評估資料品質。

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完成 透過 BigQuery 建構資料倉儲 技能徽章中階課程，即可證明您具備下列技能： 彙整資料以建立新資料表、排解彙整作業問題、利用聯集附加資料、建立依日期分區的資料表， 以及在 BigQuery 使用 JSON、陣列和結構體。

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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完成 在 Google Cloud 為機器學習 API 準備資料 技能徽章入門課程，即可證明您具備下列技能： 使用 Dataprep by Trifacta 清理資料、在 Dataflow 執行資料管道、在 Dataproc 建立叢集和執行 Apache Spark 工作，以及呼叫機器學習 API，包含 Cloud Natural Language API、Google Cloud Speech-to-Text API 和 Video Intelligence API。

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完成 在 Google Cloud 實作 Cloud 安全防護措施：基礎知識 技能徽章中階課程， 即可證明您具備下列技能：運用 Identity and Access Management (IAM) 建立及指派角色、 建立及管理服務帳戶、啟用虛擬私有雲 (VPC) 網路中的私人連線、 運用 Identity-Aware Proxy 限制應用程式存取權、 運用 Cloud Key Management Service (KMS) 管理金鑰和已加密資料，以及建立私人 Kubernetes 叢集。

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如果您是剛起步的雲端開發人員， 想在 Google Cloud Essentials 外獲得更多實作經驗，歡迎參加本課程。您將透過實作實驗室， 深入瞭解 Cloud Storage 和其他重要應用程式服務，例如： Monitoring 和 Cloud Functions。您將習得 在任何 Google Cloud 專案都適用的寶貴技能。

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本課程介紹 Google Cloud 的 AI 和機器學習 (ML) 功能，著重說明如何開發生成式和預測式 AI 專案。我們也會探討「從資料到 AI」整個生命週期都適用的技術、產品和工具，並透過互動式練習，協助資料科學家、AI 開發人員和機器學習工程師精進專業知識。

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完成「為 Looker 資訊主頁和報表準備資料」技能徽章入門課程， 即可證明您具備下列技能：可篩選、排序和 pivot 資料、合併不同的 Looker 探索結果， 還能使用函式和運算子建構 Looker 資訊主頁和報表，取得資料分析結果和圖表。

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完成 從 BigQuery 資料取得深入分析結果 技能徽章入門課程，即可證明您具備下列技能： 撰寫 SQL 查詢、查詢公開資料表、將樣本資料載入 BigQuery、使用 BigQuery 的查詢驗證工具 排解常見語法錯誤，以及在 Looker Studio 中 透過連結 BigQuery 資料建立報表。

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在本課程中，您會學到 Google Cloud 上的資料工程、資料工程師的角色與職責，以及這些內容如何對應至 Google Cloud 提供的服務。您也將瞭解處理資料工程難題的許多方法。

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