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Thiago Costa Santana

成为会员时间：2024

白银联赛

44408 积分
Preparing for your Professional Data Engineer Journey Earned Nov 12, 2025 EST
生成式 AI 智能体：助力组织转型 Earned Oct 7, 2025 EDT
生成式 AI 应用：改变工作方式 Earned Aug 8, 2025 EDT
生成式 AI: 全面了解生成式 AI Earned Jul 28, 2025 EDT
Data Migration Tool Earned Jul 28, 2025 EDT
生成式 AI：剖析基本概念 Earned Jun 12, 2025 EDT
生成式 AI：不只是聊天机器人 Earned Jun 9, 2025 EDT
Configure and Maintain CCaaS as an Admin Earned Jan 30, 2025 EST
Manage Functions and Reporting with CCaaS Earned Jan 30, 2025 EST
Handle Consumer Interactions with CCaaS Earned Jan 30, 2025 EST
Contact Center as a Service Implementation Earned Jan 29, 2025 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX Earned Jan 28, 2025 EST
Stateful Flows Earned Jan 27, 2025 EST
使用 Google Cloud Speech API Earned Jan 24, 2025 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned Jan 23, 2025 EST
Introduction to Gemini Enterprise for Customer Experience Earned Jan 22, 2025 EST
CCAI Operations and Implementation Earned Jan 20, 2025 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Jan 17, 2025 EST
Virtual Agent Development in Dialogflow CX for Software Devs Earned Jan 15, 2025 EST
Contact Center AI: Conversational Design Fundamentals Earned Jan 14, 2025 EST
Visualize Your Data in Looker Earned Jan 13, 2025 EST
Intro to CCAI and CCAI Engagement Framework Earned Jan 13, 2025 EST
Dataplex 使用入门 Earned Jan 8, 2025 EST
使用 Dataplex 构建数据网格 Earned Jan 7, 2025 EST
使用 BigQuery 构建数据仓库 Earned Jan 3, 2025 EST
Build deterministic Virtual Agent enhanced with data stores Earned Jan 2, 2025 EST
在 Google Cloud 上为机器学习 API 准备数据 Earned Dec 30, 2024 EST
在 Google Cloud 上实施云安全基础措施 Earned Dec 15, 2024 EST
基准：基础架构 Earned Dec 15, 2024 EST
Google Cloud 上的 AI 和机器学习简介 Earned Dec 15, 2024 EST
为 Looker 信息中心和报告准备数据 Earned Dec 13, 2024 EST
从 BigQuery 数据中挖掘数据洞见 Earned Dec 13, 2024 EST
Google Cloud 数据工程简介 Earned Dec 12, 2024 EST

This course helps learners create a study plan for the PDE (Professional Data Engineer) certification exam. Learners explore the breadth and scope of the domains covered in the exam. Learners assess their exam readiness and create their individual study plan.

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“生成式 AI 智能体：助力组织转型”是“Gen AI Leader”学习路线中的第五门课程，也是最后一门课程。本课程探讨了组织如何使用量身定制的生成式 AI 智能体，帮助应对特定的业务挑战。您将亲自动手构建一个基本的生成式 AI 智能体，并探索这些智能体的组成部分，例如模型、推理循环以及各种工具。

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“生成式 AI 应用：改变工作方式”是 Generative AI Leader 学习路线的第四门课程。本课程介绍 Google 的生成式 AI 应用，例如 Gemini for Workspace 和 NotebookLM。它将引导您逐一了解接地、检索增强生成、构建有效提示和构建自动化工作流等概念。

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“生成式 AI: 全面了解生成式 AI”是 Generative AI Leader 学习路线中的第三门课程。生成式 AI 正在改变我们的工作方式,以及我们与周围世界的互动方式。作为领导者,应该如何利用生成式 AI 来推动实现实际的业务成果?在本课程中,您将探索构建生成式 AI 解决方案的不同层级、Google Cloud 的产品,以及选择解决方案时需要考虑的因素。

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This workload aims to upskill Google Cloud partners to perform specific tasks associated with migrating from an Enterprise Data Warehouse (EDW) to BigQuery using the DMT tool and sample data. Learners will complete a lab that uses the DMT tool to transfer schema and data from Teradata to BigQuery.

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“生成式 AI: 剖析基本概念”是 Generative AI Leader 学习路线中的第二门课程。在本课程中,您将了解生成式 AI 的基本概念。您要探索 AI、机器学习和生成式 AI 之间的区别,了解各种数据类型如何赋能生成式 AI,从而应对各种业务挑战。您还将深入了解 Google Cloud 应对基础模型局限性的策略,以及负责任和安全的 AI 开发与部署面临着哪些关键挑战。

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“生成式 AI：不只是聊天机器人”是 Generative AI Leader 学习路线中的第一门课程。学习本课程没有知识门槛。本课程旨在帮助您超越对聊天机器人的基本认知,探索生成式 AI技术为您的组织带来的真正潜力。您将探索基础模型和提示工程等概念,这些知识对利用生成式 AI 的强大功能至关重要。本课程还将说明,为组织制定成功的生成式 AI 策略时,需要考虑哪些重要因素。

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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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完成 使用 Google Cloud Speech API这一技能徽章课程，赢取技能徽章。在此课程中，您将学习如何创建 Speech-to-Text API 请求、 将音频语音转写成文字，以及转写语音。

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

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This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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This skill badge course aims to unlock the power of data visualization and business intelligence reporting with Looker, and gain hands-on experience through labs.

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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.

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完成入门级技能徽章课程 Dataplex 使用入门， 展现您在以下方面的技能：创建 Dataplex 资产，创建切面类型， 以及将切面应用于 Dataplex 中的条目。

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完成入门技能徽章课程使用 Dataplex 构建数据网格，展示以下方面的技能：使用 Dataplex 构建数据网格， 以在 Google Cloud 上实现数据安全、治理和发现。您将在 Dataplex 中练习和测试自己在标记资产、分配 IAM 角色和评估数据质量方面的技能。

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完成中级技能徽章课程使用 BigQuery 构建数据仓库，展示以下技能： 联接数据以创建新表、排查联接故障、使用并集附加数据、创建日期分区表， 以及在 BigQuery 中使用 JSON、数组和结构体。

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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完成入门级技能徽章课程在 Google Cloud 上为机器学习 API 准备数据，展示以下技能： 使用 Dataprep by Trifacta 清理数据、在 Dataflow 中运行数据流水线、在 Dataproc 中创建集群和运行 Apache Spark 作业，以及调用机器学习 API，包括 Cloud Natural Language API、Google Cloud Speech-to-Text API 和 Video Intelligence API。

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完成在 Google Cloud 上实施云安全基础措施技能徽章中级课程， 展示自己在以下方面的技能：使用 Identity and Access Management (IAM) 创建和分配角色； 创建和管理服务账号；跨虚拟私有云 (VPC) 网络实现专用连接； 使用 Identity-Aware Proxy 限制应用访问权限； 使用 Cloud Key Management Service (KMS) 管理密钥和加密数据；创建专用 Kubernetes 集群。

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如果您是一位入门级云开发者， 在学习了“Google Cloud 基础知识”课程之后，想要寻求真正的实操机会，这门课程就是您的不二之选。您将获得宝贵的实操经验， 通过多个实验深入探索 Cloud Storage 以及 Monitoring 和 Cloud Functions 等其他关键应用服务。您将掌握一系列宝贵技能， 在 Google Cloud 的任何计划中，这些技能都能发挥作用。

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本课程介绍 Google Cloud 的 AI 和机器学习 (ML) 能力，重点讲解如何开发生成式和预测式 AI 项目。本课程将探讨“数据到 AI”全生命周期中的多种技术、产品和工具，并通过互动练习帮助数据科学家、AI 开发者和机器学习工程师提升专业能力。

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完成为 Looker 信息中心和报告准备数据入门级技能徽章课程， 展现您在以下方面的技能：对数据进行过滤、排序和透视；将来自不同 Looker 探索的结果合并； 以及使用函数和运算符构建 Looker 信息中心和报告以用于数据分析和可视化。

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完成入门级技能徽章课程“从 BigQuery 数据中挖掘数据洞见”，展示您在以下方面的技能： 编写 SQL 查询、查询公共表、将示例数据加载到 BigQuery 中、 在 BigQuery 中使用查询验证器排查常见的语法错误，以及通过连接到 BigQuery 数据在 Looker Studio 中 创建报告。

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在本课程中，您将了解 Google Cloud 数据工程、数据工程师的角色和职责，以及相关的 Google Cloud 产品和服务。您还将了解如何应对数据工程挑战。

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