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Silver League

44408 poin
Preparing for your Professional Data Engineer Journey Earned Nov 12, 2025 EST
Agen AI Generatif: Mentransformasi Organisasi Anda Earned Okt 7, 2025 EDT
Aplikasi AI Generatif: Mentransformasi Pekerjaan Anda Earned Agu 8, 2025 EDT
AI Generatif: Memahami Lanskap Earned Jul 28, 2025 EDT
Data Migration Tool Earned Jul 28, 2025 EDT
AI Generatif: Memahami Konsep Dasar Earned Jun 12, 2025 EDT
AI Generatif: Lebih dari Sekadar Chatbot Earned Jun 9, 2025 EDT
Configure and Maintain CCaaS as an Admin Earned Jan 30, 2025 EST
Manage Functions and Reporting with CCaaS Earned Jan 30, 2025 EST
Handle Consumer Interactions with CCaaS Earned Jan 30, 2025 EST
Contact Center as a Service Implementation Earned Jan 29, 2025 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX Earned Jan 28, 2025 EST
Stateful Flows Earned Jan 27, 2025 EST
Menggunakan Google Cloud Speech API Earned Jan 24, 2025 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned Jan 23, 2025 EST
Introduction to Gemini Enterprise for Customer Experience Earned Jan 22, 2025 EST
CCAI Operations and Implementation Earned Jan 20, 2025 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Jan 17, 2025 EST
Virtual Agent Development in Dialogflow CX for Software Devs Earned Jan 15, 2025 EST
Contact Center AI: Conversational Design Fundamentals Earned Jan 14, 2025 EST
Visualize Your Data in Looker Earned Jan 13, 2025 EST
Intro to CCAI and CCAI Engagement Framework Earned Jan 13, 2025 EST
Panduan Awal Menggunakan Dataplex Earned Jan 8, 2025 EST
Membangun Mesh Data dengan Dataplex Earned Jan 7, 2025 EST
Membangun Data Warehouse dengan BigQuery Earned Jan 3, 2025 EST
Build deterministic Virtual Agent enhanced with data stores Earned Jan 2, 2025 EST
Menyiapkan Data untuk ML API di Google Cloud Earned Des 30, 2024 EST
Menerapkan Dasar-Dasar Keamanan Cloud di Google Cloud Earned Des 15, 2024 EST
Dasar Pengukuran: Infrastruktur Earned Des 15, 2024 EST
Pengantar AI dan Machine Learning di Google Cloud Earned Des 15, 2024 EST
Menyiapkan Data untuk Dasbor dan Laporan Looker Earned Des 13, 2024 EST
Mendapatkan Insight dari Data BigQuery Earned Des 13, 2024 EST
Pengantar Data Engineering di Google Cloud Earned Des 12, 2024 EST

This course helps learners create a study plan for the PDE (Professional Data Engineer) certification exam. Learners explore the breadth and scope of the domains covered in the exam. Learners assess their exam readiness and create their individual study plan.

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Agen AI Generatif: Mentransformasi Organisasi Anda adalah kursus kelima dan terakhir dari jalur pembelajaran Pemimpin AI Generatif. Kursus ini membahas cara organisasi menggunakan agen AI generatif kustom untuk membantu mengatasi tantangan bisnis tertentu. Anda akan mendapatkan praktik langsung dalam membangun agen AI generatif dasar, sambil mempelajari komponen agen ini, seperti model, loop penalaran, dan alat.

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Aplikasi AI Generatif: Mentransformasi Pekerjaan Anda adalah kursus keempat dari jalur pembelajaran Generative AI Leader. Kursus ini memperkenalkan aplikasi AI generatif Google, seperti Gemini untuk Workspace dan NotebookLM. Kursus ini memandu Anda memahami konsep seperti grounding, retrieval augmented generation, menyusun perintah yang efektif, dan membangun alur kerja otomatis.

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AI Generatif: Memahami Lanskap adalah kursus ketiga dari alur pembelajaran Generative AI Leader. AI generatif mengubah cara kita bekerja dan berinteraksi dengan dunia di sekitar kita. Namun, sebagai seorang pemimpin, bagaimana Anda dapat memanfaatkan kekuatan AI untuk mendorong hasil bisnis yang nyata? Dalam kursus ini, Anda akan mempelajari berbagai lapisan dalam membangun solusi AI generatif, penawaran Google Cloud, dan faktor yang perlu dipertimbangkan saat memilih solusi.

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This workload aims to upskill Google Cloud partners to perform specific tasks associated with migrating from an Enterprise Data Warehouse (EDW) to BigQuery using the DMT tool and sample data. Learners will complete a lab that uses the DMT tool to transfer schema and data from Teradata to BigQuery.

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AI Generatif: Memahami Konsep Dasar adalah kursus kedua dari alur pembelajaran Generative AI Leader. Dalam kursus ini, Anda akan mempelajari konsep dasar AI generatif. Anda akan mempelajari perbedaan antara AI, ML, dan AI generatif serta mempelajari bagaimana berbagai jenis data memungkinkan AI generatif mengatasi tantangan bisnis. Anda juga akan mendapatkan insight tentang strategi Google Cloud untuk mengatasi keterbatasan model dasar dan tantangan utama dalam pengembangan dan deployment AI yang bertanggung jawab dan aman.

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AI Generatif: Lebih dari Sekadar Chatbot adalah kursus pertama dari alur pembelajaran Generative AI Leader. Kursus ini tidak memiliki prasyarat. Kursus ini bertujuan untuk melampaui pemahaman dasar tentang chatbot guna mengeksplorasi potensi sebenarnya dari AI generatif untuk organisasi Anda. Anda akan mempelajari konsep seperti model dasar dan rekayasa perintah, yang penting untuk memanfaatkan kekuatan AI generatif. Kursus ini juga memandu Anda melalui pertimbangan penting yang harus Anda buat saat mengembangkan strategi AI generatif yang sukses untuk organisasi Anda.

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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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Dapatkan badge keahlian dengan menyelesaikan kursus badge keahlian Menggunakan Google Cloud Speech API, yang membahas cara membuat permintaan Speech-to-Text API, mentranskripsikan ucapan audio menjadi teks, dan mentranskripsikan ucapan.

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

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This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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This skill badge course aims to unlock the power of data visualization and business intelligence reporting with Looker, and gain hands-on experience through labs.

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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.

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Selesaikan badge keahlian pengantar Panduan Awal Menggunakan Dataplex untuk menunjukkan keterampilan dalam hal berikut: membuat aset Dataplex, membuat jenis aspek, dan menerapkan aspek ke entri di Dataplex.

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Selesaikan badge keahlian pengantar Membangun Mesh Data dengan Dataplex untuk menunjukkan keterampilan dalam hal berikut: membuat mesh data dengan Dataplex untuk memfasilitasi keamanan, tata kelola, dan penemuan data di Google Cloud. Anda akan berlatih dan menguji keterampilan Anda dalam memberikan tag pada aset, menetapkan peran IAM, dan menilai kualitas data di Dataplex.

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Selesaikan badge keahlian tingkat menengah Membangun Data Warehouse dengan BigQuery untuk menunjukkan keterampilan Anda dalam hal berikut: menggabungkan data untuk membuat tabel baru, memecahkan masalah penggabungan, menambahkan data dengan union, membuat tabel berpartisi tanggal, serta menggunakan JSON, array, dan struct di BigQuery.

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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Selesaikan badge keahlian pengantar Menyiapkan Data untuk ML API di Google Cloud untuk menunjukkan keterampilan Anda dalam hal berikut: menghapus data dengan Dataprep by Trifacta, menjalankan pipeline data di Dataflow, membuat cluster dan menjalankan tugas Apache Spark di Dataproc, dan memanggil beberapa ML API, termasuk Cloud Natural Language API, Google Cloud Speech-to-Text API, dan Video Intelligence API.

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Selesaikan badge keahlian tingkat menengah Menerapkan Dasar-Dasar Keamanan Cloud di Google Cloud untuk menunjukkan kemahiran dalam hal berikut: membuat dan menetapkan peran dengan Identity and Access Management (IAM); membuat dan mengelola akun layanan; memungkinkan konektivitas pribadi di seluruh jaringan virtual private cloud (VPC); membatasi akses aplikasi menggunakan Identity-Aware Proxy; mengelola kunci dan data terenkripsi dengan Cloud Key Management Service (KMS); dan membuat cluster Kubernetes pribadi.

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Jika Anda adalah developer cloud pemula yang mencari praktik langsung di luar Google Cloud Essentials, kursus ini cocok untuk Anda. Anda akan mendapatkan pengalaman praktis melalui lab yang mendalami Cloud Storage dan layanan aplikasi utama lainnya seperti Monitoring dan Cloud Functions. Anda akan mengembangkan keahlian berharga yang dapat diterapkan untuk inisiatif Google Cloud apa pun.

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Kursus ini memperkenalkan kemampuan AI dan machine learning (ML) Google Cloud, dengan fokus pada pengembangan project AI generatif dan prediktif. Kursus ini akan membahas berbagai teknologi, produk, dan alat yang tersedia di seluruh siklus proses data ke AI, yang memberdayakan data scientist, developer AI, dan engineer ML untuk meningkatkan keahlian mereka melalui latihan interaktif.

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Selesaikan badge keahlian pengantar Menyiapkan Data untuk Dasbor dan Laporan Looker untuk menunjukkan keterampilan dalam hal berikut: memfilter, mengurutkan, dan melakukan pivot pada data; menggabungkan hasil dari sejumlah Eksplorasi Looker; serta menggunakan fungsi dan operator untuk membangun dasbor dan laporan Looker untuk analisis dan visualisasi data.

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Selesaikan badge keahlian pengantar Mendapatkan Insight dari Data BigQuery untuk menunjukkan keterampilan dalam hal berikut: menulis kueri SQL, membuat kueri tabel publik, memuat sampel data ke dalam BigQuery, memecahkan masalah error sintaksis umum dengan validator kueri di BigQuery, dan membuat laporan di Looker Studio dengan menghubungkannya ke data BigQuery.

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Dalam kursus ini, Anda akan belajar tentang data engineering on Google Cloud, peran dan tanggung jawab data engineer, dan bagaimana hal tersebut terhubung dengan penawaran yang disediakan oleh Google Cloud. Anda juga akan mempelajari cara untuk mengatasi tantangan terkait data engineering.

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