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Thiago Costa Santana

Member since 2024

Silver League

44408 points
Preparing for your Professional Data Engineer Journey Earned נוב 12, 2025 EST
Gen AI Agents: Transform Your Organization Earned אוק 7, 2025 EDT
Gen AI Apps: Transform Your Work Earned אוג 8, 2025 EDT
Gen AI: Navigate the Landscape Earned יול 28, 2025 EDT
Data Migration Tool Earned יול 28, 2025 EDT
Gen AI: Unlock Foundational Concepts Earned יונ 12, 2025 EDT
Gen AI: Beyond the Chatbot Earned יונ 9, 2025 EDT
Configure and Maintain CCaaS as an Admin Earned ינו 30, 2025 EST
Manage Functions and Reporting with CCaaS Earned ינו 30, 2025 EST
Handle Consumer Interactions with CCaaS Earned ינו 30, 2025 EST
Contact Center as a Service Implementation Earned ינו 29, 2025 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX Earned ינו 28, 2025 EST
Stateful Flows Earned ינו 27, 2025 EST
Using the Google Cloud Speech API Earned ינו 24, 2025 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned ינו 23, 2025 EST
Introduction to Gemini Enterprise for Customer Experience Earned ינו 22, 2025 EST
CCAI Operations and Implementation Earned ינו 20, 2025 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned ינו 17, 2025 EST
Virtual Agent Development in Dialogflow CX for Software Devs Earned ינו 15, 2025 EST
Contact Center AI: Conversational Design Fundamentals Earned ינו 14, 2025 EST
Visualize Your Data in Looker Earned ינו 13, 2025 EST
Intro to CCAI and CCAI Engagement Framework Earned ינו 13, 2025 EST
Get Started with Dataplex Earned ינו 8, 2025 EST
Build a Data Mesh with Dataplex Earned ינו 7, 2025 EST
Build a Data Warehouse with BigQuery Earned ינו 3, 2025 EST
Build deterministic Virtual Agent enhanced with data stores Earned ינו 2, 2025 EST
Prepare Data for ML APIs on Google Cloud Earned דצמ 30, 2024 EST
Implement Cloud Security Fundamentals on Google Cloud Earned דצמ 15, 2024 EST
Baseline: Infrastructure Earned דצמ 15, 2024 EST
Introduction to AI and Machine Learning on Google Cloud Earned דצמ 15, 2024 EST
Prepare Data for Looker Dashboards and Reports Earned דצמ 13, 2024 EST
Derive Insights from BigQuery Data Earned דצמ 13, 2024 EST
Introduction to Data Engineering on Google Cloud Earned דצמ 12, 2024 EST

This course helps learners create a study plan for the PDE (Professional Data Engineer) certification exam. Learners explore the breadth and scope of the domains covered in the exam. Learners assess their exam readiness and create their individual study plan.

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Gen AI Agents: Transform Your Organization is the fifth and final course of the Gen AI Leader learning path. This course explores how organizations can use custom gen AI agents to help tackle specific business challenges. You gain hands-on practice building a basic gen AI agent, while exploring the components of these agents, such as models, reasoning loops, and tools.

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Transform Your Work With Gen AI Apps is the fourth course of the Gen AI Leader learning path. This course introduces Google’s gen AI applications, such as Google Workspace with Gemini and NotebookLM. It guides you through concepts like grounding, retrieval augmented generation, constructing effective prompts and building automated workflows.

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Gen AI: Navigate the Landscape s the third course of the Gen AI Leader learning path. Gen AI is changing how we work and interact with the world around us. But as a leader, how can you harness its power to drive real business outcomes? In this course, you explore the different layers of building gen AI solutions, Google Cloud’s offerings, and the factors to consider when selecting a solution.

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This workload aims to upskill Google Cloud partners to perform specific tasks associated with migrating from an Enterprise Data Warehouse (EDW) to BigQuery using the DMT tool and sample data. Learners will complete a lab that uses the DMT tool to transfer schema and data from Teradata to BigQuery.

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Gen AI: Unlock Foundational Concepts is the second course of the Gen AI Leader learning path. In this course, you unlock the foundational concepts of generative AI by exploring the differences between AI, ML, and gen AI, and understanding how various data types enable generative AI to address business challenges. You also gain insights into Google Cloud strategies to address the limitations of foundation models and the key challenges for responsible and secure AI development and deployment.

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Gen AI: Beyond the Chatbot is the first course of the Gen AI Leader learning path and has no prerequisites. This course aims to move beyond the basic understanding of chatbots to explore the true potential of generative AI for your organization. You explore concepts like foundation models and prompt engineering, which are crucial for leveraging the power of gen AI. The course also guides you through important considerations you should make when developing a successful gen AI strategy for your organization.

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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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Earn a skill badge by completing the Using the Google Cloud Speech API skill badge course, where you learn how create a Speech-to-Text API request, transcribe audio speech to text, and transcribe speech.

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

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This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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This skill badge course aims to unlock the power of data visualization and business intelligence reporting with Looker, and gain hands-on experience through labs.

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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.

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Complete the introductory Get Started with Dataplex skill badge to demonstrate skills in the following: creating Dataplex assets, creating aspect types, and applying aspects to entries in Dataplex.

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Complete the introductory Build a Data Mesh with Dataplex skill badge to demonstrate skills in the following: building a data mesh with Dataplex to facilitate data security, governance, and discovery on Google Cloud. You practice and test your skills in tagging assets, assigning IAM roles, and assessing data quality in Dataplex.

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Complete the intermediate Build a Data Warehouse with BigQuery skill badge course to demonstrate skills in the following: joining data to create new tables, troubleshooting joins, appending data with unions, creating date-partitioned tables, and working with JSON, arrays, and structs in BigQuery.

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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Complete the introductory Prepare Data for ML APIs on Google Cloud skill badge to demonstrate skills in the following: cleaning data with Dataprep by Trifacta, running data pipelines in Dataflow, creating clusters and running Apache Spark jobs in Dataproc, and calling ML APIs including the Cloud Natural Language API, Google Cloud Speech-to-Text API, and Video Intelligence API.

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Complete the intermediate Implement Cloud Security Fundamentals on Google Cloud skill badge course to demonstrate skills in the following: creating and assigning roles with Identity and Access Management (IAM); creating and managing service accounts; enabling private connectivity across virtual private cloud (VPC) networks; restricting application access using Identity-Aware Proxy; managing keys and encrypted data using Cloud Key Management Service (KMS); and creating a private Kubernetes cluster.

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If you are a novice cloud developer looking for hands-on practice beyond Google Cloud Essentials, this course is for you. You will get practical experience through labs that dive into Cloud Storage and other key application services like Monitoring and Cloud Functions. You will develop valuable skills that are applicable to any Google Cloud initiative. 1-minute videos walk you through key concepts for these labs.

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This course introduces Google Cloud's AI and machine learning (ML) capabilities, with a focus on developing both generative and predictive AI projects. It explores the various technologies, products, and tools available throughout the data-to-AI lifecycle, empowering data scientists, AI developers, and ML engineers to enhance their expertise through interactive exercises.

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Complete the introductory Prepare Data for Looker Dashboards and Reports skill badge course to demonstrate skills in the following: filtering, sorting, and pivoting data; merging results from different Looker Explores; and using functions and operators to build Looker dashboards and reports for data analysis and visualization.

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Complete the introductory Derive Insights from BigQuery Data skill badge course to demonstrate skills in the following: Write SQL queries.Query public tables.Load sample data into BigQuery.Troubleshoot common syntax errors with the query validator in BigQuery.Create reports in Looker Studio by connecting to BigQuery data.

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In this course, you learn about data engineering on Google Cloud, the roles and responsibilities of data engineers, and how those map to offerings provided by Google Cloud. You also learn about ways to address data engineering challenges.

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