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Áurea Bravo Perucho

成为会员时间：2025

青铜联赛

7904 积分
Customer Experience Agent Studio: Fundamentals Earned Mar 16, 2026 EDT
Generative Playbooks Earned Feb 3, 2026 EST
Introduction to Gemini Enterprise for Customer Experience Earned Feb 3, 2026 EST
Build Production-Ready Conversational Agents Earned Jan 26, 2026 EST
Scaling with Google Cloud Operations Earned Dec 19, 2025 EST
Trust and Security with Google Cloud Earned Dec 19, 2025 EST
Modernize Infrastructure and Applications with Google Cloud Earned Dec 18, 2025 EST
Innovating with Google Cloud Artificial Intelligence Earned Dec 12, 2025 EST
Exploring Data Transformation with Google Cloud Earned Dec 5, 2025 EST
Build basic Conversational Agents with Playbooks and Flows Earned Nov 6, 2025 EST
Digital Transformation with Google Cloud Earned Nov 4, 2025 EST
生成式 AI 代理：實現組織轉型 Earned Oct 1, 2025 EDT
生成式 AI 應用程式：徹底改變工作方式 Earned Oct 1, 2025 EDT
生成式 AI：掌握幕後技術與環境 Earned Sep 26, 2025 EDT
生成式 AI：瞭解基礎概念 Earned Sep 25, 2025 EDT
生成式 AI：不只是聊天機器人 Earned Sep 25, 2025 EDT

This course aims to equip conversational designers and builders with the concepts and practical skills to design, build, and test sophisticated, multi-agent, and multimodal Customer Experience agents using Customer Experience Agent Studio (CX Agent Studio).

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Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents using best practices to create production-ready agents.

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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task. Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences. “Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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There's much excitement about cloud technology and digital transformation, but often many unanswered questions. For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin? If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.

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「生成式 AI 代理：實現組織轉型」是 Gen AI Leader 學習路徑的第五堂也是最後一堂課程。本課程將探討組織如何運用自訂生成式 AI 代理，解決特定的業務難題。您將動手練習建構基本的生成式 AI 代理，同時探索這類代理的各種元件，例如模型、推論迴圈和工具。

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「生成式 AI 應用程式：徹底改變工作方式」是 Generative AI Leader 學習路徑的第四門課程。本課程將介紹 Google 的生成式 AI 應用程式,例如 Gemini for Workspace 和NotebookLM,也會引導您瞭解各種概念,像是建立基準、檢索增強生成、建構有效的提示詞,以及打造自動化工作流程等。

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「生成式 AI：掌握幕後技術與環境」是 Generative AI Leader 學習路徑的第三門課程。生成式 AI 正在改變我們的工作方式,以及我們如何與周遭的世界互動。身為領導者,您要如何駕馭 AI 強大的功能,創造實際業務成果?在本課程中,您將認識建構生成式 AI 解決方案時的各個層面、Google Cloud 產品,以及選擇解決方案時應考量的因素。

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「生成式 AI: 瞭解基礎概念」是 Generative AI Leader 學習路徑的第二門課程。在本課程中,您將瞭解 AI、機器學習和生成式 AI 的差異,以及各種資料類型如何協助生成式 AI 解決業務難題,進而掌握生成式 AI 的基礎概念。您還能深入瞭解 Google Cloud 應對基礎 模型限制的策略,以及開發、部署安全且負責任的 AI 技術時面臨的主要挑戰。

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「生成式 AI：不只是聊天機器人」是 Generative AI Leader 學習路徑的第一門課程,沒有任何修課條件。本課程將帶您超越基本知識,進一步瞭解聊天機器人,探索如何在組織中充分發揮生成式 AI 的潛力。您將瞭解基礎模型和提示工程等概念,掌握善用生成式AI 的關鍵。本課程也會帶您瞭解擬定生成式 AI 策略時的多種重要考量,協助您為組織擬定出成功的策略。

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