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成为会员时间：2025

青铜联赛

7904 积分
Customer Experience Agent Studio: Fundamentals Earned Mar 16, 2026 EDT
Generative Playbooks Earned Feb 3, 2026 EST
Introduction to Gemini Enterprise for Customer Experience Earned Feb 3, 2026 EST
Build Production-Ready Conversational Agents Earned Jan 26, 2026 EST
Scaling with Google Cloud Operations Earned Dec 19, 2025 EST
Trust and Security with Google Cloud Earned Dec 19, 2025 EST
Modernize Infrastructure and Applications with Google Cloud Earned Dec 18, 2025 EST
Innovating with Google Cloud Artificial Intelligence Earned Dec 12, 2025 EST
Exploring Data Transformation with Google Cloud Earned Dec 5, 2025 EST
Build basic Conversational Agents with Playbooks and Flows Earned Nov 6, 2025 EST
Digital Transformation with Google Cloud Earned Nov 4, 2025 EST
生成式 AI 智能体：助力组织转型 Earned Oct 1, 2025 EDT
生成式 AI 应用：改变工作方式 Earned Oct 1, 2025 EDT
生成式 AI: 全面了解生成式 AI Earned Sep 26, 2025 EDT
生成式 AI：剖析基本概念 Earned Sep 25, 2025 EDT
生成式 AI：不只是聊天机器人 Earned Sep 25, 2025 EDT

This course aims to equip conversational designers and builders with the concepts and practical skills to design, build, and test sophisticated, multi-agent, and multimodal Customer Experience agents using Customer Experience Agent Studio (CX Agent Studio).

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Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents using best practices to create production-ready agents.

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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task. Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences. “Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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There's much excitement about cloud technology and digital transformation, but often many unanswered questions. For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin? If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.

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“生成式 AI 智能体：助力组织转型”是“Gen AI Leader”学习路线中的第五门课程，也是最后一门课程。本课程探讨了组织如何使用量身定制的生成式 AI 智能体，帮助应对特定的业务挑战。您将亲自动手构建一个基本的生成式 AI 智能体，并探索这些智能体的组成部分，例如模型、推理循环以及各种工具。

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“生成式 AI 应用：改变工作方式”是 Generative AI Leader 学习路线的第四门课程。本课程介绍 Google 的生成式 AI 应用，例如 Gemini for Workspace 和 NotebookLM。它将引导您逐一了解接地、检索增强生成、构建有效提示和构建自动化工作流等概念。

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“生成式 AI: 全面了解生成式 AI”是 Generative AI Leader 学习路线中的第三门课程。生成式 AI 正在改变我们的工作方式,以及我们与周围世界的互动方式。作为领导者,应该如何利用生成式 AI 来推动实现实际的业务成果?在本课程中,您将探索构建生成式 AI 解决方案的不同层级、Google Cloud 的产品,以及选择解决方案时需要考虑的因素。

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“生成式 AI: 剖析基本概念”是 Generative AI Leader 学习路线中的第二门课程。在本课程中,您将了解生成式 AI 的基本概念。您要探索 AI、机器学习和生成式 AI 之间的区别,了解各种数据类型如何赋能生成式 AI,从而应对各种业务挑战。您还将深入了解 Google Cloud 应对基础模型局限性的策略,以及负责任和安全的 AI 开发与部署面临着哪些关键挑战。

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“生成式 AI：不只是聊天机器人”是 Generative AI Leader 学习路线中的第一门课程。学习本课程没有知识门槛。本课程旨在帮助您超越对聊天机器人的基本认知,探索生成式 AI技术为您的组织带来的真正潜力。您将探索基础模型和提示工程等概念,这些知识对利用生成式 AI 的强大功能至关重要。本课程还将说明,为组织制定成功的生成式 AI 策略时,需要考虑哪些重要因素。

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