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Anush Jain

Participante desde 2022

Liga Bronze

53530 pontos
Extend Gemini Enterprise Assistant Capabilities Earned Apr 15, 2025 EDT
Orquestração e Coreografia de Serviços no Google Cloud Earned Apr 6, 2025 EDT
Fundamentos do Desenvolvimento de Aplicativos com o Google Cloud Earned Apr 5, 2025 EDT
Guia de estudo para Engenheiro profissional de aprendizado de máquina Earned Apr 5, 2025 EDT
App Deployment, Debugging, and Performance - Português Brasileiro Earned Mar 30, 2025 EDT
Noções básicas do Google Cloud: infraestrutura principal Earned Mar 20, 2025 EDT
Deploy Google Agentspace Earned Mar 18, 2025 EDT
Acelere o intercâmbio de conhecimento com o Gemini Enterprise Earned Mar 15, 2025 EDT
Build generative virtual agents with API integrations Earned Jan 16, 2025 EST
Advanced Performance Measurement Earned Jan 15, 2025 EST
Incorporate Generative Features into Conversational Agent Flows Earned Jan 5, 2025 EST
Advanced Webhook Concepts Earned Jan 1, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents Earned Jan 1, 2025 EST
Generative Playbooks Earned Dec 31, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents Earned Dec 25, 2024 EST
Conversational AI Voice and Chat Integrations Earned Dec 25, 2024 EST
Agent Summarization (Custom) Earned Dec 25, 2024 EST
Integrate Agent Assist with Telephony and Chatbot Systems Earned Dec 25, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities Earned Dec 21, 2024 EST
Leverage data with Customer Experience Insights Earned Dec 1, 2024 EST
Build deterministic Virtual Agent enhanced with data stores Earned Nov 30, 2024 EST
Extend CX Agents with Vertex AI Search data stores Earned Nov 30, 2024 EST
Conversational Agents Quality Assurance and Deployment Lifecycle Earned Nov 29, 2024 EST
Performance Measurement Earned Nov 25, 2024 EST
Webhook fundamentals Earned Nov 23, 2024 EST
Stateful Flows Earned Nov 21, 2024 EST
Conversation Design Fundamentals Earned Nov 17, 2024 EST
DFCX Virtual Agent Delivery Framework Earned Nov 9, 2024 EST
Customer Experience with Google AI Architecture Earned Oct 10, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned Oct 7, 2024 EDT
Configure and Maintain CCaaS as an Admin Earned Oct 4, 2024 EDT
Manage Functions and Reporting with CCaaS Earned Sep 16, 2024 EDT
Handle Consumer Interactions with CCaaS Earned Sep 11, 2024 EDT
Introdução aos modelos de linguagem grandes Earned Apr 16, 2024 EDT
Introdução à IA generativa Earned Aug 17, 2023 EDT
Virtual Agent Development in Dialogflow ES for Software Devs Earned Sep 30, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned Sep 19, 2022 EDT
Engenharia de nuvem Earned Apr 22, 2022 EDT
Google Cloud Essentials Earned Apr 21, 2022 EDT
Customer Experiences with Contact Center AI Earned Apr 6, 2022 EDT

Complete the Extend Gemini Enterprise Assistant Capabilities skill badge to demonstrate your ability to extend Gemini Enterprise assistant's capabilities with actions, grounding with Google Search, and a conversational agent. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Este curso apresenta os aplicativos baseados em eventos e ensina como usar a orquestração e a coreografia de serviços para coordenar microsserviços. Com aulas e laboratórios, você vai aprender a usar o Workflows, o Eventarc, o Cloud Tasks e o Cloud Scheduler para criar aplicativos de microsserviços no Google Cloud.

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Neste curso, você vai aprender os fundamentos do desenvolvimento de aplicativos no Google Cloud. Vamos ensinar as melhores práticas para aplicativos na nuvem e como selecionar opções de computação e dados ideais para os casos de uso do seu app. Você vai conhecer a IA generativa e saber como ela ajuda na criação de aplicativos. Você aprenderá sobre autenticação e autorização, implantação de aplicativos, integração e entrega contínuas, além de monitoramento e ajuste de desempenho para seus aplicativos em execução no Google Cloud. Usando aulas e laboratórios, ensinaremos como começar a criar e executar aplicativos no Google Cloud.

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Este curso ajuda a criar um plano de estudo para o exame de certificação Professional Machine Learning Engineer (PMLE). É possível conferir a amplitude e o escopo dos domínios abordados no exame. Os estudantes também podem acompanhar os preparativos para o exame e criar planos de estudo individuais.

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Course Description:

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"Noções básicas do Google Cloud: infraestrutura principal" é uma apresentação da terminologia e de conceitos importantes para trabalhar com o Google Cloud. Usando vídeos e laboratórios práticos, o curso apresenta e compara vários serviços de armazenamento e computação do Google Cloud, além de ferramentas importantes para o gerenciamento de políticas e recursos.

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In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.

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Agora você tem o melhor do Google em pesquisa e IA. O Gemini Enterprise é uma ferramenta empresarial que pode ser usada para encontrar informações específicas armazenadas em diferentes locais, como documentos, e-mails, chats, sistemas de emissão de tíquetes, entre outras fontes de dados. Basta pedir na barra de pesquisa. O assistente do Gemini Enterprise também ajuda na criação de ideias, faz pesquisas, estrutura documentos e realiza ações. Ele pode, por exemplo, convidar seus colegas para uma reunião em um evento da agenda, agilizando os trabalhos intelectuais e todos os tipos de colaboração. Vale destacar que o Gemini Enterprise se refere ao nosso produto anteriormente chamado Google Agentspace. Pode haver referências ao nome anterior do produto neste curso.

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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

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Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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This course will focus on Agent Assist, an AI-powered tool designed to enhance customer service interactions. In this course, you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel. You’ll learn how to take full advantage of Agent Assist from Gemini Enterprise for Customer Experience, and its range of Gen AI features and functionality.

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In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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Este é um curso de microlearning de nível introdutório que explica o que são modelos de linguagem grandes (LLM), os casos de uso em que podem ser aplicados e como é possível fazer o ajuste de comandos para aprimorar o desempenho dos LLMs. O curso também aborda as ferramentas do Google que ajudam a desenvolver seus próprios apps de IA generativa.

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Este é um curso de microaprendizagem introdutório que busca explicar a IA generativa: o que é, como é usada e por que ela é diferente de métodos tradicionais de machine learning. O curso também aborda as ferramentas do Google que ajudam você a desenvolver apps de IA generativa.

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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Este curso introdutório conta com recursos exclusivos entre as outras ofertas de cursos. Os laboratórios foram criados para oferecer um treinamento prático aos profissionais de TI nos tópicos e serviços que aparecem na Certificação em Google Cloud Associate Cloud Engineer. Do IAM à rede, até a implantação do Kubernetes Engine, este curso é composto por laboratórios específicos que vão testar seus conhecimentos sobre o Google Cloud. Embora a prática com esses laboratórios ajude a desenvolver suas habilidades e conhecimento, recomendamos que você também estude pelo guia do exame e por outros recursos de preparação disponíveis.

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Neste curso introdutório, você terá prática com as ferramentas e os serviços essenciais do Google Cloud. Vídeos opcionais estão disponíveis para fornecer mais contexto e revisar os conceitos abordados nos laboratórios. O curso Google Cloud Essentials é uma introdução recomendada para quem quer aprender sobre o Google Cloud. Você pode entrar com pouco ou nenhum conhecimento prévio em nuvem e sair com habilidades práticas que você pode aplicar ao seu primeiro projeto no Google Cloud. Desde a criação de comandos do Cloud Shell e a implantação da sua primeira máquina virtual até a execução de aplicativos no Kubernetes Engine ou com balanceamento de carga, o Google Cloud Essentials é uma excelente introdução aos recursos básicos da plataforma.

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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