가입 로그인

Anush Jain

회원 가입일: 2022

브론즈 리그

53530포인트
Extend Gemini Enterprise Assistant Capabilities Earned 4월 15, 2025 EDT
Google Cloud의 서비스 조정 및 코레오그래피 Earned 4월 6, 2025 EDT
Google Cloud로 애플리케이션 개발하기: 기초 Earned 4월 5, 2025 EDT
프로페셔널 머신러닝 엔지니어 학습 가이드 Earned 4월 5, 2025 EDT
App Deployment, Debugging, and Performance Earned 3월 30, 2025 EDT
Google Cloud 기초: 핵심 인프라 Earned 3월 20, 2025 EDT
Deploy Google Agentspace Earned 3월 18, 2025 EDT
Gemini Enterprise로 더 신속하게 지식 교환 Earned 3월 15, 2025 EDT
Build generative virtual agents with API integrations Earned 1월 16, 2025 EST
Advanced Performance Measurement Earned 1월 15, 2025 EST
Incorporate Generative Features into Conversational Agent Flows Earned 1월 5, 2025 EST
Advanced Webhook Concepts Earned 1월 1, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents Earned 1월 1, 2025 EST
Generative Playbooks Earned 12월 31, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents Earned 12월 25, 2024 EST
Conversational AI Voice and Chat Integrations Earned 12월 25, 2024 EST
Agent Summarization (Custom) Earned 12월 25, 2024 EST
Integrate Agent Assist with Telephony and Chatbot Systems Earned 12월 25, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities Earned 12월 21, 2024 EST
Leverage data with Customer Experience Insights Earned 12월 1, 2024 EST
Build deterministic Virtual Agent enhanced with data stores Earned 11월 30, 2024 EST
Extend CX Agents with Vertex AI Search data stores Earned 11월 30, 2024 EST
Conversational Agents Quality Assurance and Deployment Lifecycle Earned 11월 29, 2024 EST
Performance Measurement Earned 11월 25, 2024 EST
Webhook fundamentals Earned 11월 23, 2024 EST
Stateful Flows Earned 11월 21, 2024 EST
Conversation Design Fundamentals Earned 11월 17, 2024 EST
DFCX Virtual Agent Delivery Framework Earned 11월 9, 2024 EST
Customer Experience with Google AI Architecture Earned 10월 10, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned 10월 7, 2024 EDT
Configure and Maintain CCaaS as an Admin Earned 10월 4, 2024 EDT
Manage Functions and Reporting with CCaaS Earned 9월 16, 2024 EDT
Handle Consumer Interactions with CCaaS Earned 9월 11, 2024 EDT
대규모 언어 모델 소개 Earned 4월 16, 2024 EDT
생성형 AI 소개 Earned 8월 17, 2023 EDT
Virtual Agent Development in Dialogflow ES for Software Devs Earned 9월 30, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned 9월 19, 2022 EDT
클라우드 엔지니어링 Earned 4월 22, 2022 EDT
Google Cloud 필수 정보 Earned 4월 21, 2022 EDT
Customer Experiences with Contact Center AI Earned 4월 6, 2022 EDT

Complete the Extend Gemini Enterprise Assistant Capabilities skill badge to demonstrate your ability to extend Gemini Enterprise assistant's capabilities with actions, grounding with Google Search, and a conversational agent. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

자세히 알아보기

이 과정에서는 이벤트 기반 애플리케이션을 살펴보며, 서비스 조정 및 코레오그래피를 사용하여 마이크로서비스를 조정하는 방법을 소개합니다. 강의 및 실무형 실습을 통해 Workflows, Eventarc, Cloud Tasks, Cloud Scheduler를 사용하여 Google Cloud에서 마이크로서비스 애플리케이션을 빌드하는 방법을 알아봅니다.

자세히 알아보기

이 과정에서는 Google Cloud로 애플리케이션 개발하기의 기초를 학습합니다. 클라우드 애플리케이션 권장사항과 애플리케이션 사용 사례에 적합한 컴퓨팅 및 데이터 옵션을 선택하는 방법을 살펴보고 생성형 AI를 소개하며 애플리케이션을 빌드하는 데 이를 사용하는 방법에 대해서도 다룹니다. 인증 및 승인, 애플리케이션 배포, 지속적 통합 및 배포, Google Cloud에서 실행되는 애플리케이션의 모니터링 및 성능 조정에 대해 알아본 후 강의와 실무형 실습을 통해 Google Cloud에서 애플리케이션을 빌드하고 실행하는 방법을 배우게 됩니다.

자세히 알아보기

이 과정은 학습자가 프로페셔널 머신러닝 엔지니어(PMLE) 자격증 시험을 준비하는 학습 계획을 수립하는 데 도움을 줍니다. 학습자는 시험에서 다루는 분야의 범위를 살펴보고 자신의 시험 준비 상태를 평가한 다음 개별 학습 계획을 세웁니다.

자세히 알아보기

In this course, application developers learn how to design and develop cloud-native applications that seamlessly integrate components from the Google Cloud ecosystem. Through a combination of presentations, demos, and hands-on labs, participants learn how to create repeatable deployments by treating infrastructure as code, choose the appropriate application execution environment for an application, and monitor application performance. Completing one version of each lab is required. Each lab is available in Node.js. In most cases, the same labs are also provided in Python or Java. You may complete each lab in whichever language you prefer.

자세히 알아보기

Google Cloud 기초: 핵심 인프라 과정은 Google Cloud 사용에 관한 중요한 개념 및 용어를 소개합니다. 이 과정에서는 동영상 및 실무형 실습을 통해 중요한 리소스 및 정책 관리 도구와 함께 Google Cloud의 다양한 컴퓨팅 및 스토리지 서비스를 살펴보고 비교합니다.

자세히 알아보기

In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.

자세히 알아보기

직원들이 검색창 하나로 문서 스토리지, 이메일, 채팅, 티켓 시스템, 기타 데이터 소스에서 특정 정보를 찾을 수 있도록 설계된 강력한 도구인 Gemini Enterprise에는 Google의 전문적인 검색 및 AI 기술이 통합되어 있습니다. 또한 Gemini Enterprise 어시스턴트를 사용하면 브레인스토밍 및 조사는 물론 문서 개요를 작성하고 캘린더 일정에 동료를 초대하는 등의 작업에 도움이 되므로 직원들이 지식 관련 작업과 모든 종류의 협업을 빠르게 진행할 수 있습니다. (Gemini Enterprise의 이전 명칭은 Google Agentspace였으며, 이 과정에서 이전 제품 이름이 언급될 수 있습니다.)

자세히 알아보기

Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

자세히 알아보기

In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

자세히 알아보기

Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

자세히 알아보기

This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

자세히 알아보기

This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

자세히 알아보기

Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

자세히 알아보기

This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

자세히 알아보기

Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

자세히 알아보기

In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

자세히 알아보기

In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

자세히 알아보기

This course will focus on Agent Assist, an AI-powered tool designed to enhance customer service interactions. In this course, you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel. You’ll learn how to take full advantage of Agent Assist from Gemini Enterprise for Customer Experience, and its range of Gen AI features and functionality.

자세히 알아보기

In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.

자세히 알아보기

Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

자세히 알아보기

In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

자세히 알아보기

This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

자세히 알아보기

This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

자세히 알아보기

In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

자세히 알아보기

Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

자세히 알아보기

This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

자세히 알아보기

This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

자세히 알아보기

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.

자세히 알아보기

This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

자세히 알아보기

Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."

자세히 알아보기

Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

자세히 알아보기

This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

자세히 알아보기

이 과정은 입문용 마이크로 학습 과정으로, 대규모 언어 모델(LLM)이란 무엇이고, LLM을 활용할 수 있는 사용 사례로는 어떤 것이 있으며, 프롬프트 조정을 사용해 LLM 성능을 개선하는 방법은 무엇인지 알아봅니다. 또한 자체 생성형 AI 앱을 개발하는 데 도움이 되는 Google 도구에 대해서도 다룹니다.

자세히 알아보기

생성형 AI란 무엇이고 어떻게 사용하며 전통적인 머신러닝 방법과는 어떻게 다른지 설명하는 입문용 마이크로 학습 과정입니다. 직접 생성형 AI 앱을 개발하는 데 도움이 되는 Google 도구에 대해서도 다룹니다.

자세히 알아보기

Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

자세히 알아보기

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

자세히 알아보기

이 초급 과정에서는 다른 과정과 차별화된 실습을 제공합니다. 이 과정은 IT 전문가에게 Google Cloud 공인 어소시에이트 클라우드 엔지니어 자격증 시험에서 다루는 주제와 서비스에 대한 실무형 실습을 제공하도록 선별되었습니다. IAM, 네트워킹, Kubernetes Engine 배포 등에 대해 다루며 Google Cloud 지식을 테스트해 볼 수 있는 구체적인 실습으로 구성되어 있습니다. 이러한 실습만으로도 기술과 역량을 향상시킬 수 있지만 시험 가이드 및 함께 제공되는 다른 준비용 리소스도 검토해 보시기 바랍니다.

자세히 알아보기

이 초급 과정에서는 Google Cloud의 기본 도구 및 서비스를 직접 사용해 보는 실무형 실습을 진행합니다. 선택사항으로 제공되는 동영상에서는 실습에서 다룬 개념을 자세히 살펴보고 복습합니다. Google Cloud 필수 정보는 Google Cloud 학습자에게 추천되는 첫 번째 과정입니다. 클라우드에 대한 사전 지식이 거의 없거나 전혀 없더라도 첫 Google Cloud 프로젝트에 적용할 수 있는 실무 경험을 쌓을 수 있습니다. Cloud Shell 명령어 작성, 첫 번째 가상 머신 배포, Kubernetes Engine에서의 애플리케이션 실행, 부하 분산 등 Google Cloud 필수 정보에서는 플랫폼의 기본 기능을 소개합니다.

자세히 알아보기

Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

자세히 알아보기