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Yemireddy Silas Abisek Reddy

成为会员时间：2021

黄金联赛

10965 积分
Configure and Maintain CCaaS as an Admin Earned Sep 15, 2024 EDT
Manage Functions and Reporting with CCaaS Earned Sep 15, 2024 EDT
Preparing for your Professional Data Engineer Journey Earned Sep 10, 2024 EDT
Integrate Agent Assist with Telephony and Chatbot Systems Earned Jul 25, 2024 EDT
Handle Consumer Interactions with CCaaS Earned Jul 24, 2024 EDT
Customer Engagement Suite with Google AI Architecture Earned Jun 24, 2024 EDT
Contact Center as a Service Implementation Earned Jun 17, 2024 EDT
Contact Center AI: Conversational Design Fundamentals Earned Apr 2, 2024 EDT
注意力机制 Earned May 15, 2023 EDT
大型语言模型简介 Earned May 15, 2023 EDT
生成式 AI 简介 Earned May 15, 2023 EDT
在 Vertex AI 上构建和部署机器学习解决方案 Earned Jul 29, 2022 EDT
Google Cloud Essentials Earned Jul 19, 2021 EDT

Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCaaS".

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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This course helps learners create a study plan for the PDE (Professional Data Engineer) certification exam. Learners explore the breadth and scope of the domains covered in the exam. Learners assess their exam readiness and create their individual study plan.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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本课程将向您介绍注意力机制，这是一种强大的技术，可令神经网络专注于输入序列的特定部分。您将了解注意力的工作原理，以及如何使用它来提高各种机器学习任务的性能，包括机器翻译、文本摘要和问题解答。

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这是一节入门级微学习课程，探讨什么是大型语言模型 (LLM)、适合的应用场景以及如何使用提示调整来提升 LLM 性能，还介绍了可以帮助您开发自己的 Gen AI 应用的各种 Google 工具。

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这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。

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完成在 Vertex AI 上构建和部署机器学习解决方案课程，赢取中级技能徽章。 在此课程中，您将了解如何使用 Google Cloud 的 Vertex AI Platform、AutoML 以及自定义训练服务来 训练、评估、调优、解释和部署机器学习模型。 此技能徽章课程的目标受众是专业的数据科学家和机器学习 工程师。 技能徽章是由 Google Cloud 颁发的专属数字徽章，旨在认可 您对 Google Cloud 产品与服务的熟练度；您需要在 交互式实操环境中参加考核，证明自己运用所学知识的能力后才能获得此徽章。完成此技能徽章课程 和作为最终评估的实验室挑战赛，即可获得数字徽章， 在您的人际圈中炫出自己的技能。

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在此入门级挑战任务中，您可以使用 Google Cloud Platform 的基本工具和服务，开展真枪实弹的操作实训。“GCP 基本功能”是我们为 Google Cloud 学员推荐的第一项挑战任务。云知识储备微乎其微甚至零基础？不用担心！这项挑战任务会为您提供真枪实弹的实操经验，助您快速上手 GCP 项目。无论是要编写 Cloud Shell 命令还是部署您的第一台虚拟机，亦或是通过负载平衡机制或在 Kubernetes Engine 上运行应用，都可以通过“GCP 基本功能”了解该平台的基本功能之精要。点此观看 1 分钟视频，了解每个实验涉及的主要概念。

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