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Yemireddy Silas Abisek Reddy

Mitglied seit 2021

Gold League

10965 Punkte
Configure and Maintain CCaaS as an Admin Earned Sep 15, 2024 EDT
Manage Functions and Reporting with CCaaS Earned Sep 15, 2024 EDT
Preparing for your Professional Data Engineer Journey Earned Sep 10, 2024 EDT
Integrate Agent Assist with Telephony and Chatbot Systems Earned Jul 25, 2024 EDT
Handle Consumer Interactions with CCaaS Earned Jul 24, 2024 EDT
Customer Engagement Suite with Google AI Architecture Earned Jun 24, 2024 EDT
Contact Center as a Service Implementation Earned Jun 17, 2024 EDT
Contact Center AI: Conversational Design Fundamentals Earned Apr 2, 2024 EDT
Aufmerksamkeitsmechanismus Earned Mai 15, 2023 EDT
Einführung in Large Language Models Earned Mai 15, 2023 EDT
Einführung in generative KI Earned Mai 15, 2023 EDT
ML-Lösungen mit Vertex AI erstellen und bereitstellen Earned Jul 29, 2022 EDT
Google Cloud Essentials Earned Jul 19, 2021 EDT

Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCaaS".

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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This course helps learners create a study plan for the PDE (Professional Data Engineer) certification exam. Learners explore the breadth and scope of the domains covered in the exam. Learners assess their exam readiness and create their individual study plan.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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In diesem Kurs wird der Aufmerksamkeitsmechanismus vorgestellt. Dies ist ein leistungsstarkes Verfahren, das die Fokussierung neuronaler Netzwerke auf bestimmte Abschnitte einer Eingabesequenz ermöglicht. Sie erfahren, wie der Aufmerksamkeitsmechanismus funktioniert und wie Sie damit die Leistung verschiedener Machine Learning-Tasks wie maschinelle Übersetzungen, Zusammenfassungen von Texten und Question Answering verbessern können.

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In diesem Einführungskurs im Microlearning-Format wird untersucht, was Large Language Models (LLM) sind, für welche Anwendungsfälle sie genutzt werden können und wie die LLM-Leistung durch Feinabstimmung von Prompts gesteigert werden kann. Darüber hinaus werden Tools von Google behandelt, die das Entwickeln eigener Anwendungen basierend auf generativer KI ermöglichen.

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In diesem Einführungskurs im Microlearning-Format wird erklärt, was generative KI ist, wie sie genutzt wird und wie sie sich von herkömmlichen Methoden für Machine Learning unterscheidet. Darüber hinaus werden Tools von Google behandelt, mit denen Sie eigene Anwendungen basierend auf generativer KI entwickeln können.

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Mit dem Skill-Logo zum Kurs ML-Lösungen mit Vertex AI erstellen und bereitstellen weisen Sie fortgeschrittene Kenntnisse nach. Sie lernen in diesem Kurs, wie Sie die Vertex AI-Plattform von Google Cloud, AutoML und benutzerdefinierte Trainingsdienste nutzen, um Machine-Learning-Modelle zu trainieren, zu bewerten, abzustimmen, zu erklären und bereitzustellen. Dieser Kurs richtet sich an professionelle Data Scientists und Machine Learning Engineers. Ein Skill-Logo ist ein exklusives digitales Abzeichen, das von Google Cloud ausgestellt wird und Ihre Kenntnisse über Produkte und Dienste von Google Cloud belegt. In diesem Zusammenhang wird auch die Fähigkeit bewertet, Ihr Wissen in einer interaktiven praxisnahen Umgebung anzuwenden. Absolvieren Sie diese Aufgabenreihe und die Challenge-Lab-Prüfung, um ein digitales Abzeichen zu erhalten, das Sie in Ihrem Netzwerk posten können.

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In this introductory-level course, you get hands-on practice with the Google Cloud’s fundamental tools and services. Optional videos are provided to provide more context and review for the concepts covered in the labs. Google Cloud Essentials is a recommendeded first course for the Google Cloud learner - you can come in with little or no prior cloud knowledge, and come out with practical experience that you can apply to your first Google Cloud project. From writing Cloud Shell commands and deploying your first virtual machine, to running applications on Kubernetes Engine or with load balancing, Google Cloud Essentials is a prime introduction to the platform’s basic features.

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