成为会员时间：2020
在 Google Cloud 上设置应用开发环境
Earned Aug 1, 2022 EDT
Google Cloud 基础知识：核心基础设施
Earned Jul 15, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned Jun 23, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Jun 23, 2022 EDT
Customer Experiences with Contact Center AI
Earned Jun 6, 2021 EDT
完成“在 Google Cloud 上设置应用开发环境”课程，赢取技能徽章；通过该课程，您将了解如何使用以下技术的基本功能来构建和连接以存储为中心的云基础设施： Cloud Storage、Identity and Access Management、Cloud Functions 和 Pub/Sub。
“Google Cloud 基础知识：核心基础设施”介绍在使用 Google Cloud 时会遇到的重要概念和术语。本课程通过视频和实操实验来介绍并比较 Google Cloud 的多种计算和存储服务，并提供重要的资源和政策管理工具。
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.