회원 가입일: 2020
Google Cloud 앱 개발 환경 설정
Earned 8월 1, 2022 EDT
Google Cloud 기초: 핵심 인프라
Earned 7월 15, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned 6월 23, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned 6월 23, 2022 EDT
Customer Experiences with Contact Center AI
Earned 6월 6, 2021 EDT
Google Cloud 앱 개발 환경 설정 과정을 완료하여 기술 배지를 획득하세요. Cloud Storage, Identity and Access Management, Cloud Functions, Pub/Sub의 기본 기능을 사용하여 스토리지 중심 클라우드 인프라를 구축하고 연결하는 방법을 배울 수 있습니다.
Google Cloud 기초: 핵심 인프라 과정은 Google Cloud 사용에 관한 중요한 개념 및 용어를 소개합니다. 이 과정에서는 동영상 및 실무형 실습을 통해 중요한 리소스 및 정책 관리 도구와 함께 Google Cloud의 다양한 컴퓨팅 및 스토리지 서비스를 살펴보고 비교합니다.
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.