Configurer un environnement de développement d'applications sur Google Cloud
Earned août 1, 2022 EDT
Concepts fondamentaux de Google Cloud : infrastructure de base
Earned juil. 15, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned juin 23, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned juin 23, 2022 EDT
Customer Experiences with Contact Center AI
Earned juin 6, 2021 EDT
Suivez le cours Configurer un environnement de développement d'applications sur Google Cloud et obtenez un badge de compétence. Dans ce cours, vous apprendrez à créer et connecter une infrastructure cloud axée sur le stockage à l'aide des fonctionnalités de base des technologies suivantes Cloud Storage, Identity and Access Management, Cloud Functions et Pub/Sub.
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"Concepts fondamentaux de Google Cloud : infrastructure de base" présente les concepts et les termes à connaître pour utiliser Google Cloud. À travers des vidéos et des ateliers pratiques, il décrit et compare la plupart des services Google Cloud de calcul et de stockage, ainsi que des outils importants de gestion des ressources et des règles.
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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
Configurer un environnement de développement d'applications sur Google Cloud
Earned août 1, 2022 EDT
Concepts fondamentaux de Google Cloud : infrastructure de base
Earned juil. 15, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned juin 23, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned juin 23, 2022 EDT
Customer Experiences with Contact Center AI
Earned juin 6, 2021 EDT