成为会员时间：2023
Customer Experience Agent Studio: Fundamentals
Earned Apr 27, 2026 EDT
Intro to CCAI and CCAI Engagement Framework
Earned Apr 17, 2026 EDT
生成式 AI：剖析基本概念
Earned Apr 17, 2026 EDT
生成式 AI：不只是聊天机器人
Earned Apr 16, 2026 EDT
Build and Deploy Customer Experience Agents
Earned Apr 16, 2026 EDT
This course aims to equip conversational designers and builders with the concepts and practical skills to design, build, and test sophisticated, multi-agent, and multimodal Customer Experience agents using Customer Experience Agent Studio (CX Agent Studio).
This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.
“生成式 AI: 剖析基本概念”是 Generative AI Leader 学习路线中的第二门课程。在本课程中,您将了解生成式 AI 的基本概念。您要探索 AI、机器学习和生成式 AI 之间的区别,了解各种数据类型如何赋能生成式 AI,从而应对各种业务挑战。您还将深入了解 Google Cloud 应对基础模型局限性的策略,以及负责任和安全的 AI 开发与部署面临着哪些关键挑战。
“生成式 AI：不只是聊天机器人”是 Generative AI Leader 学习路线中的第一门课程。学习本课程没有知识门槛。本课程旨在帮助您超越对聊天机器人的基本认知,探索生成式 AI技术为您的组织带来的真正潜力。您将探索基础模型和提示工程等概念,这些知识对利用生成式 AI 的强大功能至关重要。本课程还将说明,为组织制定成功的生成式 AI 策略时,需要考虑哪些重要因素。
In this course you will discover the exciting new features and capabilities of Customer Experience Agent Studio (CX Agent Studio), design AI agents from the CLI using MCP servers, learn how to evaluate your agent's performance and implement the Quality Hill Climbing process. You will also find out how to set up your agent's memory to store, retrieve, and use information across conversation turns and implement callbacks for logging or authentication, configure guardrails to protect against malicious attempts and ensure aligned responses, and deploy the agent to various channels. Additionally, you will explore the possible integrations between CX Agent Studio and CCaaS services and providers, including first party digital channel integrations with Google Telephony Platform (GTP), widgets and APIs, escalations to human agents through Google Cloud CCaaS and Gemini Enterprise for Customer Experience, and third party telephony and CCaaS integrations with providers such as Twillio or Salesfor…