Menjadi anggota sejak 2023
Customer Experience Agent Studio: Fundamentals
Earned Apr 27, 2026 EDT
Intro to CCAI and CCAI Engagement Framework
Earned Apr 17, 2026 EDT
AI Generatif: Memahami Konsep Dasar
Earned Apr 17, 2026 EDT
AI Generatif: Lebih dari Sekadar Chatbot
Earned Apr 16, 2026 EDT
Build and Deploy Customer Experience Agents
Earned Apr 16, 2026 EDT
This course aims to equip conversational designers and builders with the concepts and practical skills to design, build, and test sophisticated, multi-agent, and multimodal Customer Experience agents using Customer Experience Agent Studio (CX Agent Studio).
This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.
AI Generatif: Memahami Konsep Dasar adalah kursus kedua dari alur pembelajaran Generative AI Leader. Dalam kursus ini, Anda akan mempelajari konsep dasar AI generatif. Anda akan mempelajari perbedaan antara AI, ML, dan AI generatif serta mempelajari bagaimana berbagai jenis data memungkinkan AI generatif mengatasi tantangan bisnis. Anda juga akan mendapatkan insight tentang strategi Google Cloud untuk mengatasi keterbatasan model dasar dan tantangan utama dalam pengembangan dan deployment AI yang bertanggung jawab dan aman.
AI Generatif: Lebih dari Sekadar Chatbot adalah kursus pertama dari alur pembelajaran Generative AI Leader. Kursus ini tidak memiliki prasyarat. Kursus ini bertujuan untuk melampaui pemahaman dasar tentang chatbot guna mengeksplorasi potensi sebenarnya dari AI generatif untuk organisasi Anda. Anda akan mempelajari konsep seperti model dasar dan rekayasa perintah, yang penting untuk memanfaatkan kekuatan AI generatif. Kursus ini juga memandu Anda melalui pertimbangan penting yang harus Anda buat saat mengembangkan strategi AI generatif yang sukses untuk organisasi Anda.
In this course you will discover the exciting new features and capabilities of Customer Experience Agent Studio (CX Agent Studio), design AI agents from the CLI using MCP servers, learn how to evaluate your agent's performance and implement the Quality Hill Climbing process. You will also find out how to set up your agent's memory to store, retrieve, and use information across conversation turns and implement callbacks for logging or authentication, configure guardrails to protect against malicious attempts and ensure aligned responses, and deploy the agent to various channels. Additionally, you will explore the possible integrations between CX Agent Studio and CCaaS services and providers, including first party digital channel integrations with Google Telephony Platform (GTP), widgets and APIs, escalations to human agents through Google Cloud CCaaS and Gemini Enterprise for Customer Experience, and third party telephony and CCaaS integrations with providers such as Twillio or Salesfor…