[DEPRECATED] - Building Conversational Experiences with Dialogflow
Earned nov. 11, 2023 EST
Customer Experiences with Contact Center AI
Earned nov. 10, 2023 EST
Automate Interactions with Contact Center AI
Earned août 29, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned août 22, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned août 18, 2023 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned août 16, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned août 13, 2023 EDT
This course provides a deep dive into how to create a chatbot using Dialogflow, augment it with Cloud Natural Language API and operationalize it using Google Cloud tools.
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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
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Le cœur de Contact Center AI est son cœur de conversation, et ses interactions humaines redéfinissent les possibilités de conversations basées sur l'IA. Dans cette mission, vous apprendrez à créer un agent virtuel, à concevoir des flux de conversation votre agent virtuel et ajoutez une passerelle téléphonique à un agent virtuel. Terminez cette quête, y compris le Labo du défi à la fin, pour recevoir un badge numérique exclusif de Google Cloud. Le laboratoire de défi ne fournit pas d'étapes normatives, il nécessite la création de solutions avec un minimum de conseils et testera vos compétences en technologie Google Cloud.
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
En savoir plus
Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
[DEPRECATED] - Building Conversational Experiences with Dialogflow
Earned nov. 11, 2023 EST
Customer Experiences with Contact Center AI
Earned nov. 10, 2023 EST
Automate Interactions with Contact Center AI
Earned août 29, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned août 22, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned août 18, 2023 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned août 16, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned août 13, 2023 EDT