Учасник із 2022
Deploy, monitor and evaluate production-ready CX Agents
Earned бер. 20, 2026 EDT
Build and Deploy Customer Experience Agents
Earned бер. 20, 2026 EDT
Build agents with CX Agent Studio
Earned бер. 17, 2026 EDT
Customer Experience Agent Studio: Fundamentals
Earned бер. 17, 2026 EDT
Introduction to Gemini Enterprise for Customer Experience
Earned бер. 13, 2026 EDT
The objective of this challenge lab is to evaluate agents using golden-based and scenario-based evaluation, implement advanced capabilities like guardrails, and deploy the agent to multiple channels including API and telephony.
In this course you will discover the exciting new features and capabilities of Customer Experience Agent Studio (CX Agent Studio), design AI agents from the CLI using MCP servers, learn how to evaluate your agent's performance and implement the Quality Hill Climbing process. You will also find out how to set up your agent's memory to store, retrieve, and use information across conversation turns and implement callbacks for logging or authentication, configure guardrails to protect against malicious attempts and ensure aligned responses, and deploy the agent to various channels. Additionally, you will explore the possible integrations between CX Agent Studio and CCaaS services and providers, including first party digital channel integrations with Google Telephony Platform (GTP), widgets and APIs, escalations to human agents through Google Cloud CCaaS and Gemini Enterprise for Customer Experience, and third party telephony and CCaaS integrations with providers such as Twillio or Salesfor…
The objective of this challenge lab is to demonstrate your proficiency configuring agents in CX Agent Studio. You create agents, sub-agents and tools and run conversations in the preview agent.
This course aims to equip conversational designers and builders with the concepts and practical skills to design, build, and test sophisticated, multi-agent, and multimodal Customer Experience agents using Customer Experience Agent Studio (CX Agent Studio).
This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.