Obtain a competitive advantage through DevOps. DevOps is an organizational and cultural movement that aims to increase software delivery velocity, improve service reliability, and build shared ownership among software stakeholders. In this course you will learn how to use Google Cloud to improve the speed, stability, availability, and security of your software delivery capability. DevOps Research and Assessment has joined Google Cloud. How does your team measure up? Take this five question multiple-choice quiz and find out!
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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task.
Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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This course provides a deep dive into how to create a chatbot using Dialogflow, augment it with Cloud Natural Language API and operationalize it using Google Cloud tools.
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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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如果您是剛起步的雲端開發人員， 想在 Google Cloud Essentials 外獲得更多實作經驗，歡迎參加本課程。您將透過實作實驗室， 深入瞭解 Cloud Storage 和其他重要應用程式服務，例如： Monitoring 和 Cloud Functions。您將習得 在任何 Google Cloud 專案都適用的寶貴技能。
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在這堂入門課程，您將實際練習使用 Google Cloud 的基礎工具和服務。本課程包含可選擇觀賞的影片， 針對實驗室涵蓋的概念提供更多背景資訊，協助您複習。「Google Cloud 必備知識」 是適合 Google Cloud 學員的第一堂課， 即使您尚未學習或不熟悉雲端知識， 也能從這堂課獲得實務經驗，並應用於第一項 Google Cloud 專案。不管是撰寫 Cloud Shell 指令 和部署第一部虛擬機器，還是在 Kubernetes Engine 或透過負載平衡執行應用程式， 「Google Cloud 必備知識」都是認識平台基本功能的最佳入門資源。
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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences.
“Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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In many IT organizations, incentives are not aligned between developers, who strive for agility, and operators, who focus on stability. Site reliability engineering, or SRE, is how Google aligns incentives between development and operations and does mission-critical production support. Adoption of SRE cultural and technical practices can help improve collaboration between the business and IT. This course introduces key practices of Google SRE and the important role IT and business leaders play in the success of SRE organizational adoption.
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There's much excitement about cloud technology and digital transformation, but often many unanswered questions.
For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin?
If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.
在 Google Cloud 設定應用程式開發環境
Earned Oct 11, 2022 EDT
在 Compute Engine 導入 Cloud Load Balancing
Earned Oct 6, 2022 EDT
DevOps Essentials
Earned Oct 6, 2022 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned Oct 6, 2022 EDT
Contact Center AI: Conversational Design Fundamentals
Earned Oct 5, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned Oct 5, 2022 EDT
Scaling with Google Cloud Operations
Earned Sep 29, 2022 EDT
[DEPRECATED] - Building Conversational Experiences with Dialogflow
Earned Sep 29, 2022 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned Sep 27, 2022 EDT
基本概念：基礎架構
Earned Sep 11, 2022 EDT
Google Cloud 必備知識
Earned Sep 9, 2022 EDT
Exploring Data Transformation with Google Cloud
Earned Sep 9, 2022 EDT
Developing a Google SRE Culture
Earned Sep 7, 2022 EDT
Digital Transformation with Google Cloud
Earned Sep 3, 2022 EDT