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Ravi Kumar

成为会员时间：2023

黄金联赛

15928 积分
Customer Experience with Google AI Architecture Earned Feb 28, 2026 EST
Google Cloud Compute 基本操作 Earned Feb 15, 2026 EST
Handle Consumer Interactions with CCaaS Earned Feb 15, 2026 EST
Conversational AI and its Engagement Framework Earned Feb 22, 2025 EST
Google Cloud 基礎知識：核心基礎架構 Earned Nov 26, 2024 EST
Scaling with Google Cloud Operations Earned Oct 22, 2024 EDT
Trust and Security with Google Cloud Earned Oct 22, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud Earned Oct 21, 2024 EDT
Innovating with Google Cloud Artificial Intelligence Earned Oct 21, 2024 EDT
Exploring Data Transformation with Google Cloud Earned Oct 21, 2024 EDT
Digital Transformation with Google Cloud Earned Oct 21, 2024 EDT

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.

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完成「Google Cloud Compute 基本操作」任務， 學習如何在 Compute Engine 中使用虛擬機器 (VM)、永久磁碟 和網路伺服器，即可獲得技能徽章。

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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Transform your understanding of customer service with this course on the Customer Engagement Suite (CES) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the CES solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for CES, along with practical use cases and the various user personas that benefit from this innovative solution.

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「Google Cloud 基礎知識：核心基礎架構」介紹了在使用 Google Cloud 時會遇到的重要概念和術語。本課程會透過影片和實作實驗室，介紹並比較 Google Cloud 的多種運算和儲存服務，同時提供重要的資源和政策管理工具。

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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task. Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences. “Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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There's much excitement about cloud technology and digital transformation, but often many unanswered questions. For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin? If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.

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