Vertex AI is now Gemini Enterprise Agent Platform! We are currently updating our content to reflect this change. Please bear with us if you encounter naming inconsistencies during this transition.
Jonnathan Costa
Member since 2024
Gold League
38625 points
生成式 AI：不只是聊天機器人
Earned Aug 4, 2025 EDT
Configure and Maintain CCaaS as an Admin
Earned Feb 3, 2025 EST
Manage Functions and Reporting with CCaaS
Earned Jan 31, 2025 EST
Handle Consumer Interactions with CCaaS
Earned Jan 30, 2025 EST
Contact Center as a Service Implementation
Earned Jan 30, 2025 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX
Earned Jan 29, 2025 EST
Stateful Flows
Earned Jan 28, 2025 EST
使用 Google Cloud Speech API
Earned Jan 27, 2025 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned Jan 24, 2025 EST
Introduction to Gemini Enterprise for Customer Experience
Earned Jan 24, 2025 EST
CCAI Operations and Implementation
Earned Jan 22, 2025 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Jan 20, 2025 EST
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Jan 16, 2025 EST
Contact Center AI: Conversational Design Fundamentals
Earned Jan 14, 2025 EST
Intro to CCAI and CCAI Engagement Framework
Earned Jan 13, 2025 EST
透過 Vertex AI 建構及部署機器學習解決方案
Earned Jan 10, 2025 EST
開始使用 Looker
Earned Jan 9, 2025 EST
實現事件驅動的即時訊息與自動化工作流
Earned Jan 9, 2025 EST
在 BigQuery 執行預測資料分析
Earned Jan 6, 2025 EST
Build deterministic Virtual Agent enhanced with data stores
Earned Jan 3, 2025 EST
在 Google Cloud 為機器學習 API 準備資料
Earned Dec 27, 2024 EST
透過 BigQuery 建構資料倉儲
Earned Dec 24, 2024 EST
在 Google Cloud 實作 Cloud 安全防護措施：基礎知識
Earned Dec 18, 2024 EST
基本概念：基礎架構
Earned Dec 17, 2024 EST
Google Cloud 的 AI 和機器學習服務簡介
Earned Dec 16, 2024 EST
為 Looker 資訊主頁和報表準備資料
Earned Dec 15, 2024 EST
從 BigQuery 資料取得深入分析結果
Earned Dec 13, 2024 EST
Google Cloud 中的資料工程簡介
Earned Dec 12, 2024 EST
「生成式 AI：不只是聊天機器人」是 Generative AI Leader 學習路徑的第一門課程,沒有任何修課條件。本課程將帶您超越基本知識,進一步瞭解聊天機器人,探索如何在組織中充分發揮生成式 AI 的潛力。您將瞭解基礎模型和提示工程等概念,掌握善用生成式AI 的關鍵。本課程也會帶您瞭解擬定生成式 AI 策略時的多種重要考量,協助您為組織擬定出成功的策略。
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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more.
Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.
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This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.
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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
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完成「使用 Google Cloud Speech API」課程，即可獲得技能徽章。本課程將說明如何建立 Speech-to-Text API 要求、將音訊 及語音轉錄為文字。
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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.
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This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.
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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.
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完成 透過 Vertex AI 建構及部署機器學習解決方案 課程，即可瞭解如何使用 Google Cloud 的 Vertex AI 平台、AutoML 和自訂訓練服務， 訓練、評估、調整、解釋及部署機器學習模型。 這個技能徽章課程適合專業數據資料學家和機器學習 工程師，完成即可取得中階技能徽章。技能 徽章是 Google Cloud 核發的獨家數位徽章， 用於肯定您在 Google Cloud 產品和服務方面的精通程度， 代表您已通過測驗，能在互動式實作環境應用相關知識。完成這個技能徽章課程 和結業評量挑戰實驗室，就能獲得數位徽章， 並與親友分享。
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完成「開始使用 Looker」技能徽章課程，即可獲得技能徽章， 您將從中瞭解如何使用 Looker Studio 和 Looker 分析、呈現及整理資料。
Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations.
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Dialogflow CX
Gemini
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完成 在 Google Cloud 為機器學習 API 準備資料 技能徽章入門課程，即可證明您具備下列技能： 使用 Dataprep by Trifacta 清理資料、在 Dataflow 執行資料管道、在 Dataproc 建立叢集和執行 Apache Spark 工作，以及呼叫機器學習 API，包含 Cloud Natural Language API、Google Cloud Speech-to-Text API 和 Video Intelligence API。
生成式 AI：不只是聊天機器人
Earned Aug 4, 2025 EDT
Configure and Maintain CCaaS as an Admin
Earned Feb 3, 2025 EST
Manage Functions and Reporting with CCaaS
Earned Jan 31, 2025 EST
Handle Consumer Interactions with CCaaS
Earned Jan 30, 2025 EST
Contact Center as a Service Implementation
Earned Jan 30, 2025 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX
Earned Jan 29, 2025 EST
Stateful Flows
Earned Jan 28, 2025 EST
使用 Google Cloud Speech API
Earned Jan 27, 2025 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned Jan 24, 2025 EST
Introduction to Gemini Enterprise for Customer Experience
Earned Jan 24, 2025 EST
CCAI Operations and Implementation
Earned Jan 22, 2025 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Jan 20, 2025 EST
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Jan 16, 2025 EST
Contact Center AI: Conversational Design Fundamentals
Earned Jan 14, 2025 EST
Intro to CCAI and CCAI Engagement Framework
Earned Jan 13, 2025 EST
透過 Vertex AI 建構及部署機器學習解決方案
Earned Jan 10, 2025 EST
開始使用 Looker
Earned Jan 9, 2025 EST
實現事件驅動的即時訊息與自動化工作流
Earned Jan 9, 2025 EST
在 BigQuery 執行預測資料分析
Earned Jan 6, 2025 EST
Build deterministic Virtual Agent enhanced with data stores
Earned Jan 3, 2025 EST
在 Google Cloud 為機器學習 API 準備資料
Earned Dec 27, 2024 EST
透過 BigQuery 建構資料倉儲
Earned Dec 24, 2024 EST
在 Google Cloud 實作 Cloud 安全防護措施：基礎知識
Earned Dec 18, 2024 EST
基本概念：基礎架構
Earned Dec 17, 2024 EST
Google Cloud 的 AI 和機器學習服務簡介
Earned Dec 16, 2024 EST
為 Looker 資訊主頁和報表準備資料
Earned Dec 15, 2024 EST
從 BigQuery 資料取得深入分析結果
Earned Dec 13, 2024 EST
Google Cloud 中的資料工程簡介
Earned Dec 12, 2024 EST