Vertex AI is now Gemini Enterprise Agent Platform! We are currently updating our content to reflect this change. Please bear with us if you encounter naming inconsistencies during this transition.
Jonnathan Costa
成为会员时间：2024
黄金联赛
38625 积分
生成式 AI：不只是聊天机器人
Earned Aug 4, 2025 EDT
Configure and Maintain CCaaS as an Admin
Earned Feb 3, 2025 EST
Manage Functions and Reporting with CCaaS
Earned Jan 31, 2025 EST
Handle Consumer Interactions with CCaaS
Earned Jan 30, 2025 EST
Contact Center as a Service Implementation
Earned Jan 30, 2025 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX
Earned Jan 29, 2025 EST
Stateful Flows
Earned Jan 28, 2025 EST
使用 Google Cloud Speech API
Earned Jan 27, 2025 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned Jan 24, 2025 EST
Introduction to Gemini Enterprise for Customer Experience
Earned Jan 24, 2025 EST
CCAI Operations and Implementation
Earned Jan 22, 2025 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Jan 20, 2025 EST
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Jan 16, 2025 EST
Contact Center AI: Conversational Design Fundamentals
Earned Jan 14, 2025 EST
Intro to CCAI and CCAI Engagement Framework
Earned Jan 13, 2025 EST
在 Vertex AI 上构建和部署机器学习解决方案
Earned Jan 10, 2025 EST
Looker 使用入门
Earned Jan 9, 2025 EST
实现事件驱动的即时消息和自动化工作流
Earned Jan 9, 2025 EST
在 BigQuery 中执行预测性数据分析
Earned Jan 6, 2025 EST
Build deterministic Virtual Agent enhanced with data stores
Earned Jan 3, 2025 EST
在 Google Cloud 上为机器学习 API 准备数据
Earned Dec 27, 2024 EST
使用 BigQuery 构建数据仓库
Earned Dec 24, 2024 EST
在 Google Cloud 上实施云安全基础措施
Earned Dec 18, 2024 EST
基准：基础架构
Earned Dec 17, 2024 EST
Google Cloud 上的 AI 和机器学习简介
Earned Dec 16, 2024 EST
为 Looker 信息中心和报告准备数据
Earned Dec 15, 2024 EST
从 BigQuery 数据中挖掘数据洞见
Earned Dec 13, 2024 EST
Google Cloud 数据工程简介
Earned Dec 12, 2024 EST
“生成式 AI：不只是聊天机器人”是 Generative AI Leader 学习路线中的第一门课程。学习本课程没有知识门槛。本课程旨在帮助您超越对聊天机器人的基本认知,探索生成式 AI技术为您的组织带来的真正潜力。您将探索基础模型和提示工程等概念,这些知识对利用生成式 AI 的强大功能至关重要。本课程还将说明,为组织制定成功的生成式 AI 策略时,需要考虑哪些重要因素。
了解详情
Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
了解详情
Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
了解详情
This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more.
Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.
了解详情
This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.
了解详情
Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
了解详情
完成 使用 Google Cloud Speech API这一技能徽章课程，赢取技能徽章。在此课程中，您将学习如何创建 Speech-to-Text API 请求、 将音频语音转写成文字，以及转写语音。
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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.
了解详情
This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.
了解详情
Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…
了解详情
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
了解详情
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.
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完成在 Vertex AI 上构建和部署机器学习解决方案课程，赢取中级技能徽章。 在此课程中，您将了解如何使用 Google Cloud 的 Vertex AI Platform、AutoML 以及自定义训练服务来 训练、评估、调优、解释和部署机器学习模型。 此技能徽章课程的目标受众是专业的数据科学家和机器学习 工程师。 技能徽章是由 Google Cloud 颁发的专属数字徽章，旨在认可 您对 Google Cloud 产品与服务的熟练度；您需要在 交互式实操环境中参加考核，证明自己运用所学知识的能力后才能获得此徽章。完成此技能徽章课程 和作为最终评估的实验室挑战赛，即可获得数字徽章， 在您的人际圈中炫出自己的技能。
了解详情
完成 Looker 使用入门技能徽章课程，赢取技能徽章， 在这门课程中，您将学习如何使用 Looker Studio 和 Looker 分析、直观呈现和整理数据。
Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations.
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Dialogflow CX
Gemini
了解详情
完成入门级技能徽章课程在 Google Cloud 上为机器学习 API 准备数据，展示以下技能： 使用 Dataprep by Trifacta 清理数据、在 Dataflow 中运行数据流水线、在 Dataproc 中创建集群和运行 Apache Spark 作业，以及调用机器学习 API，包括 Cloud Natural Language API、Google Cloud Speech-to-Text API 和 Video Intelligence API。
生成式 AI：不只是聊天机器人
Earned Aug 4, 2025 EDT
Configure and Maintain CCaaS as an Admin
Earned Feb 3, 2025 EST
Manage Functions and Reporting with CCaaS
Earned Jan 31, 2025 EST
Handle Consumer Interactions with CCaaS
Earned Jan 30, 2025 EST
Contact Center as a Service Implementation
Earned Jan 30, 2025 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX
Earned Jan 29, 2025 EST
Stateful Flows
Earned Jan 28, 2025 EST
使用 Google Cloud Speech API
Earned Jan 27, 2025 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned Jan 24, 2025 EST
Introduction to Gemini Enterprise for Customer Experience
Earned Jan 24, 2025 EST
CCAI Operations and Implementation
Earned Jan 22, 2025 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Jan 20, 2025 EST
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Jan 16, 2025 EST
Contact Center AI: Conversational Design Fundamentals
Earned Jan 14, 2025 EST
Intro to CCAI and CCAI Engagement Framework
Earned Jan 13, 2025 EST
在 Vertex AI 上构建和部署机器学习解决方案
Earned Jan 10, 2025 EST
Looker 使用入门
Earned Jan 9, 2025 EST
实现事件驱动的即时消息和自动化工作流
Earned Jan 9, 2025 EST
在 BigQuery 中执行预测性数据分析
Earned Jan 6, 2025 EST
Build deterministic Virtual Agent enhanced with data stores
Earned Jan 3, 2025 EST
在 Google Cloud 上为机器学习 API 准备数据
Earned Dec 27, 2024 EST
使用 BigQuery 构建数据仓库
Earned Dec 24, 2024 EST
在 Google Cloud 上实施云安全基础措施
Earned Dec 18, 2024 EST
基准：基础架构
Earned Dec 17, 2024 EST
Google Cloud 上的 AI 和机器学习简介
Earned Dec 16, 2024 EST
为 Looker 信息中心和报告准备数据
Earned Dec 15, 2024 EST
从 BigQuery 数据中挖掘数据洞见
Earned Dec 13, 2024 EST
Google Cloud 数据工程简介
Earned Dec 12, 2024 EST