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Varun Manchandia

成为会员时间：2021

钻石联赛

29220 积分
Conversation Design Fundamentals Earned Nov 25, 2024 EST
Performance Measurement Earned Nov 22, 2024 EST
Webhook fundamentals Earned Nov 22, 2024 EST
DFCX Virtual Agent Delivery Framework Earned Nov 22, 2024 EST
Leverage data with Customer Experience Insights Earned Oct 6, 2024 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned Oct 3, 2024 EDT
Integrate Agent Assist with Telephony and Chatbot Systems Earned Sep 30, 2024 EDT
Introduction to Agent Assist and its GenAI Capabilities Earned Sep 30, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned Sep 30, 2024 EDT
Agent Summarization (Custom) Earned Sep 29, 2024 EDT
Customer Experience with Google AI Architecture Earned Sep 27, 2024 EDT
Incorporate Generative Features into Conversational Agent Flows Earned Aug 1, 2024 EDT
Building Gen AI Apps with Vertex AI: Prompting and Tuning Earned Jan 21, 2024 EST
Responsible AI: 和 Google Cloud 一起践行 AI 原则 Earned Jan 20, 2024 EST
Conversational AI on Vertex AI and Dialogflow CX Earned Jan 20, 2024 EST
Generative AI Fundamentals - 简体中文 Earned Jan 14, 2024 EST
Contact Center AI: Conversational Design Fundamentals Earned Nov 16, 2023 EST
编码器-解码器架构 Earned Jul 25, 2023 EDT
图像生成简介 Earned Jul 25, 2023 EDT
负责任的 AI 简介 Earned Jul 25, 2023 EDT
Transformer 模型和 BERT 模型 Earned May 29, 2023 EDT
注意力机制 Earned May 29, 2023 EDT
大型语言模型简介 Earned May 29, 2023 EDT
生成式 AI 简介 Earned May 29, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned Dec 22, 2022 EST
Virtual Agent Development in Dialogflow ES for Software Devs Earned Nov 24, 2022 EST
Virtual Agent Development in Dialogflow ES for Citizen Devs Earned Nov 24, 2022 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Nov 24, 2022 EST
Preparing for Your Associate Cloud Engineer Journey Earned Dec 10, 2021 EST
Google Cloud 弹性基础设施：扩缩和自动化 Earned Nov 28, 2021 EST
Google Cloud 重要基础设施：核心服务 Earned Nov 27, 2021 EST
Google Cloud 重要基础设施：基础 Earned Nov 15, 2021 EST
云工程 Earned Nov 12, 2021 EST
Google Cloud 基础知识 Earned Nov 7, 2021 EST
Google Cloud 基础知识：核心基础设施 Earned Nov 7, 2021 EST
Customer Experiences with Contact Center AI Earned Jun 19, 2021 EDT

This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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This course will focus on Agent Assist, an AI-powered tool designed to enhance customer service interactions. In this course, you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel. You’ll learn how to take full advantage of Agent Assist from Gemini Enterprise for Customer Experience, and its range of Gen AI features and functionality.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.

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随着企业对人工智能和机器学习的应用越来越广泛，以负责任的方式构建这些技术也变得更加重要。但对很多企业而言，真正践行 Responsible AI 并非易事。如果您有意了解如何在组织内践行 Responsible AI，本课程正适合您。 本课程将介绍 Google Cloud 目前如何践行 Responsible AI，以及从中总结的最佳实践和经验教训，便于您以此为框架构建自己的 Responsible AI 方法。

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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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完成 Introduction to Generative AI、Introduction to Large Language Models 和 Introduction to Responsible AI 三门课程，赢取技能徽章。通过最终测验，即表明您理解了生成式 AI 的基本概念。 技能徽章是由 Google Cloud 颁发的数字徽章，旨在认可您对 Google Cloud 产品与服务的了解程度。公开您的个人资料并将技能徽章添加到您的社交媒体个人资料中，以此来分享您获得的成就。

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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本课程简要介绍了编码器-解码器架构，这是一种功能强大且常见的机器学习架构，适用于机器翻译、文本摘要和问答等 sequence-to-sequence 任务。您将了解编码器-解码器架构的主要组成部分，以及如何训练和部署这些模型。在相应的实验演示中，您将在 TensorFlow 中从头编写简单的编码器-解码器架构实现代码，以用于诗歌生成。

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本课程向您介绍扩散模型。这类机器学习模型最近在图像生成领域展现出了巨大潜力。扩散模型的灵感来源于物理学，特别是热力学。过去几年内，扩散模型成为热门研究主题并在整个行业开始流行。Google Cloud 上许多先进的图像生成模型和工具都是以扩散模型为基础构建的。本课程向您介绍扩散模型背后的理论，以及如何在 Vertex AI 上训练和部署此类模型。

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这是一节入门级微课程，旨在解释什么是负责任的 AI、它的重要性，以及 Google 如何在自己的产品中实现负责任的 AI。此外，本课程还介绍了 Google 的 7 个 AI 开发原则。

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本课程向您介绍 Transformer 架构和 Bidirectional Encoder Representations from Transformers (BERT) 模型。您将了解 Transformer 架构的主要组成部分，例如自注意力机制，以及该架构如何用于构建 BERT 模型。您还将了解可以使用 BERT 的不同任务，例如文本分类、问答和自然语言推理。完成本课程估计需要大约 45 分钟。

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本课程将向您介绍注意力机制，这是一种强大的技术，可令神经网络专注于输入序列的特定部分。您将了解注意力的工作原理，以及如何使用它来提高各种机器学习任务的性能，包括机器翻译、文本摘要和问题解答。

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这是一节入门级微学习课程，探讨什么是大型语言模型 (LLM)、适合的应用场景以及如何使用提示调整来提升 LLM 性能，还介绍了可以帮助您开发自己的 Gen AI 应用的各种 Google 工具。

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这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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This course helps you structure your preparation for the Associate Cloud Engineer exam. You will learn about the Google Cloud domains covered by the exam and how to create a study plan to improve your domain knowledge.

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这是一套自助式速成课程，向学员介绍 Google Cloud 提供的灵活全面的基础架构和平台服务。学员将通过一系列视频讲座、演示和实操实验，探索和部署各种解决方案元素，包括安全互连网络、负载均衡、自动扩缩、基础架构自动化和代管式服务。

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这门自助式速成课程向学员介绍 Google Cloud 提供的灵活全面的基础架构和平台服务，着重介绍了 Compute Engine。学员将通过一系列视频讲座、演示和动手实验，探索和部署各种解决方案元素，包括网络、系统和应用服务等基础架构组件。本课程的内容还包括如何部署实用的解决方案，包括客户提供的加密密钥、安全和访问权限管理、配额和结算，以及资源监控。

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这门自助式速成课程向学员介绍 Google Cloud 提供的灵活全面的基础架构和平台服务，其中着重介绍了 Compute Engine。学员将通过一系列视频讲座、演示和动手实验，探索和部署各种解决方案元素，包括网络、虚拟机和应用服务等基础架构组件。您将学习如何通过控制台和 Cloud Shell 使用 Google Cloud。您还将了解云架构师角色、基础架构设计方法以及虚拟网络配置和虚拟私有云 (VPC)、项目、网络、子网、IP 地址、路由及防火墙规则。

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在众多课程中，本入门课程独具特色。 这些实验经过精心设计，旨在让 IT 专业人员通过实践掌握 Google Cloud 认证 Associate Cloud Engineer 考核中的各项主题和服务内容。从 IAM 到网络组建和管理， 再到 Kubernetes Engine 部署，本课程将通过特定实验 检验您的 Google Cloud 知识掌握情况。请注意，虽然这些实操 实验有助于提升您的技能和能力，我们仍建议您同时查阅 考试指南和其他可用的备考资源。

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在本入门级课程中，您将了解 Google Cloud 的基础工具和服务。此课程提供了可选视频， 旨在帮助您深入了解和回顾实验中涉及的概念。Google Cloud 基础知识是推荐给 Google Cloud 学员的第一门课程 - 即使您几乎没有云相关知识，也能从中获得实践 经验，并将其直接运用于您的首个 Google Cloud 项目。从编写 Cloud Shell 命令和部署您的第一个虚拟机，到在 Kubernetes Engine 上运行应用 或者使用负载均衡，“Google Cloud 基础知识”都是您了解该平台 基本功能的首选入门级课程。

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“Google Cloud 基础知识：核心基础设施”介绍在使用 Google Cloud 时会遇到的重要概念和术语。本课程通过视频和实操实验来介绍并比较 Google Cloud 的多种计算和存储服务，并提供重要的资源和政策管理工具。

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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