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Varun Manchandia

Учасник із 2021

Діамантова ліга

Кількість балів: 29220
Conversation Design Fundamentals Earned лист. 25, 2024 EST
Performance Measurement Earned лист. 22, 2024 EST
Webhook fundamentals Earned лист. 22, 2024 EST
DFCX Virtual Agent Delivery Framework Earned лист. 22, 2024 EST
Conversational Insights Earned жовт. 6, 2024 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned жовт. 3, 2024 EDT
Integrate Agent Assist with Telephony and Chatbot Systems Earned вер. 30, 2024 EDT
Introduction to Agent Assist and its GenAI Capabilities Earned вер. 30, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned вер. 30, 2024 EDT
Agent Summarization (Custom) Earned вер. 29, 2024 EDT
Customer Engagement Suite with Google AI Architecture Earned вер. 27, 2024 EDT
Incorporate Generative Features into Conversational Agent flows Earned серп. 1, 2024 EDT
Building Gen AI Apps with Vertex AI: Prompting and Tuning Earned січ. 21, 2024 EST
Responsible AI: Applying AI Principles with Google Cloud - Yкраїнська Earned січ. 20, 2024 EST
Conversational AI on Vertex AI and Dialogflow CX Earned січ. 20, 2024 EST
Generative AI Fundamentals - Українська Earned січ. 14, 2024 EST
Contact Center AI: Conversational Design Fundamentals Earned лист. 16, 2023 EST
Encoder-Decoder Architecture Earned лип. 25, 2023 EDT
Introduction to Image Generation Earned лип. 25, 2023 EDT
Introduction to Responsible AI - Українська Earned лип. 25, 2023 EDT
Transformer Models and BERT Model Earned трав. 29, 2023 EDT
Attention Mechanism Earned трав. 29, 2023 EDT
Introduction to Large Language Models - Українська Earned трав. 29, 2023 EDT
Introduction to Generative AI - Українська Earned трав. 29, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned груд. 22, 2022 EST
Virtual Agent Development in Dialogflow ES for Software Devs Earned лист. 24, 2022 EST
Virtual Agent Development in Dialogflow ES for Citizen Devs Earned лист. 24, 2022 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned лист. 24, 2022 EST
Preparing for Your Associate Cloud Engineer Journey Earned груд. 10, 2021 EST
Elastic Google Cloud Infrastructure: Scaling and Automation Earned лист. 28, 2021 EST
Essential Google Cloud Infrastructure: Core Services Earned лист. 27, 2021 EST
Essential Google Cloud Infrastructure: Foundation Earned лист. 15, 2021 EST
Розробка хмарних технологій Earned лист. 12, 2021 EST
Create and Manage Cloud Resources Earned лист. 7, 2021 EST
Google Cloud Fundamentals: Core Infrastructure - Yкраїнська Earned лист. 7, 2021 EST
Customer Experiences with Contact Center AI Earned черв. 19, 2021 EDT

This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.

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Що більше штучний інтелект і машинне навчання використовуються в корпоративних середовищах, то нагальнішою стає потреба розробити принципи відповідального ставлення до них. Однак говорити про принципи відповідального використання штучного інтелекту легше, ніж застосовувати їх на практиці. Цей курс допоможе вам дізнатись, як запровадити відповідальну роботу зі штучним інтелектом у вашій організації. У цьому курсі ви дізнаєтеся про підхід Google Cloud до відповідального використання ШІ, а також отримаєте практичні поради й набудете досвіду, який допоможе вам розробити власний підхід до цього завдання.

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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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Щоб отримати кваліфікаційний значок, пройдіть курси "Introduction to Generative AI", "Introduction to Large Language Models" й "Introduction to Responsible AI". Пройшовши завершальний тест, ви підтвердите, що засвоїли основні поняття, які стосуються генеративного штучного інтелекту. Кваліфікаційний значок – це цифровий значок від платформи Google Cloud, який свідчить, що ви знаєтеся на продуктах і сервісах Google Cloud. Щоб опублікувати кваліфікаційний значок, зробіть свій профіль загальнодоступним, а також додайте значок у профіль у соціальних мережах.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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This course gives you a synopsis of the encoder-decoder architecture, which is a powerful and prevalent machine learning architecture for sequence-to-sequence tasks such as machine translation, text summarization, and question answering. You learn about the main components of the encoder-decoder architecture and how to train and serve these models. In the corresponding lab walkthrough, you’ll code in TensorFlow a simple implementation of the encoder-decoder architecture for poetry generation from the beginning.

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This course introduces diffusion models, a family of machine learning models that recently showed promise in the image generation space. Diffusion models draw inspiration from physics, specifically thermodynamics. Within the last few years, diffusion models became popular in both research and industry. Diffusion models underpin many state-of-the-art image generation models and tools on Google Cloud. This course introduces you to the theory behind diffusion models and how to train and deploy them on Vertex AI.

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Це ознайомлювальний курс мікронавчання, який має пояснити, що таке відповідальне використання штучного інтелекту, чому воно важливе і як компанія Google реалізує його у своїх продуктах. Крім того, у цьому курсі викладено 7 принципів Google щодо штучного інтелекту.

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This course introduces you to the Transformer architecture and the Bidirectional Encoder Representations from Transformers (BERT) model. You learn about the main components of the Transformer architecture, such as the self-attention mechanism, and how it is used to build the BERT model. You also learn about the different tasks that BERT can be used for, such as text classification, question answering, and natural language inference.This course is estimated to take approximately 45 minutes to complete.

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This course will introduce you to the attention mechanism, a powerful technique that allows neural networks to focus on specific parts of an input sequence. You will learn how attention works, and how it can be used to improve the performance of a variety of machine learning tasks, including machine translation, text summarization, and question answering. This course is estimated to take approximately 45 minutes to complete.

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У цьому ознайомлювальному курсі мікронавчання ви дізнаєтеся, що таке великі мовні моделі, де вони використовуються і як підвищити їх ефективність коригуванням запитів. Він також охоплює інструменти Google, які допоможуть вам створювати власні додатки на основі генеративного штучного інтелекту.

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Це ознайомлювальний курс мікронавчання, який має пояснити, що таке генеративний штучний інтелект, як він використовується й чим відрізняється від традиційних методів машинного навчання. Він також охоплює інструменти Google, які допоможуть вам створювати власні додатки на основі генеративного штучногоінтелекту.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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This course helps you structure your preparation for the Associate Cloud Engineer exam. You will learn about the Google Cloud domains covered by the exam and how to create a study plan to improve your domain knowledge.

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This accelerated on-demand course introduces participants to the comprehensive and flexible infrastructure and platform services provided by Google Cloud. Through a combination of video lectures, demos, and hands-on labs, participants explore and deploy solution elements, including securely interconnecting networks, load balancing, autoscaling, infrastructure automation and managed services.

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This accelerated on-demand course introduces participants to the comprehensive and flexible infrastructure and platform services provided by Google Cloud with a focus on Compute Engine. Through a combination of video lectures, demos, and hands-on labs, participants explore and deploy solution elements, including infrastructure components such as networks, systems and applications services. This course also covers deploying practical solutions including customer-supplied encryption keys, security and access management, quotas and billing, and resource monitoring.

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This accelerated on-demand course introduces participants to the comprehensive and flexible infrastructure and platform services provided by Google Cloud with a focus on Compute Engine. Through a combination of video lectures, demos, and hands-on labs, participants explore and deploy solution elements, including infrastructure components such as networks, virtual machines and applications services. You will learn how to use the Google Cloud through the console and Cloud Shell. You'll also learn about the role of a cloud architect, approaches to infrastructure design, and virtual networking configuration with Virtual Private Cloud (VPC), Projects, Networks, Subnetworks, IP addresses, Routes, and Firewall rules.

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Цей вступний курс унікальний серед інших курсів. Практичні заняття розроблено так, щоб ІТ-фахівці могли опрацювати теми й сервіси, які ввійдуть до сертифікації Google Cloud Certified Associate Cloud Engineer. У цей курс входять спеціально розроблені практичні заняття, зокрема присвячені керуванню ідентифікацією і доступом, організації мереж і розгортанню Kubernetes Engine, щоб ви могли перевірити свої знання про Google Cloud. Майте на увазі, що хоча виконання цих практичних занять покращить ваші навички й уміння, радимо також переглянути посібник із підготовки до іспиту й інші доступні ресурси.

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Пройдіть квест Create and Manage Cloud Resources й отримайте skill badge. Ви навчитеся виконувати наведені нижче дії. Писати команди gcloud і використовувати Cloud Shell, створювати й розгортати віртуальні машини в Compute Engine, запускати контейнерні додатки за допомогою Google Kubernetes Engine, а також налаштовувати розподілювачі навантаження для мережі й HTTP.Skill badge – це ексклюзивна цифрова винагорода, яка підтверджує, що ви вмієте працювати з продуктами й сервісами Google Cloud, а також застосовувати ці знання в інтерактивному практичному середовищі. Щоб отримати skill badge й показати його колегам, пройдіть цей квест і підсумковий тест.

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Курс "Знайомство з Google Cloud: основна інфраструктура" охоплює важливі поняття й терміни щодо використання Google Cloud. Переглядаючи відео й виконуючи практичні завдання, слухачі ознайомляться з різними сервісами Google Cloud для обчислень і зберігання даних, а також важливими ресурсами й інструментами для керування правилами. Крім того, вони зможуть їх порівнювати.

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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