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Shivam Singh

成为会员时间：2021

黄金联赛

51405 积分
Handle Consumer Interactions with CCaaS Earned Oct 14, 2025 EDT
Generative Playbooks Earned Jan 17, 2025 EST
Build generative virtual agents with API integrations Earned Jan 13, 2025 EST
Incorporate Generative Features into Conversational Agent flows Earned Jan 7, 2025 EST
Advanced Webhook Concepts Earned Jan 7, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents Earned Jan 7, 2025 EST
Conversational Insights Earned Jan 4, 2025 EST
Advanced Performance Measurement Earned Jan 4, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents Earned Jan 4, 2025 EST
Conversational AI Voice and Chat Integrations Earned Jan 4, 2025 EST
Integrate Agent Assist with Telephony and Chatbot Systems Earned Nov 29, 2024 EST
Agent Summarization (Custom) Earned Nov 29, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities Earned Nov 28, 2024 EST
Build deterministic Virtual Agent enhanced with data stores Earned Nov 17, 2024 EST
Virtual FAQ with data store agents Earned Nov 17, 2024 EST
Conversational Agents Quality Assurance and Deployment Lifecycle Earned Nov 17, 2024 EST
Stateful Flows Earned Nov 17, 2024 EST
Performance Measurement Earned Nov 6, 2024 EST
Webhook fundamentals Earned Nov 6, 2024 EST
Conversation Design Fundamentals Earned Nov 5, 2024 EST
DFCX Virtual Agent Delivery Framework Earned Oct 16, 2024 EDT
Customer Engagement Suite with Google AI Architecture Earned Oct 16, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned Oct 6, 2024 EDT
Develop Advanced Enterprise Search and Conversation Applications Earned Mar 14, 2024 EDT
Custom Search with Embeddings in Vertex AI Earned Mar 12, 2024 EDT
矢量搜索和嵌入 Earned Mar 4, 2024 EST
Implementing Generative AI with Vertex AI Earned Feb 13, 2024 EST
Vertex AI Studio 简介 Earned Feb 12, 2024 EST
Generative AI Fundamentals Earned Feb 12, 2024 EST
Generative AI Explorer : Vertex AI Earned Feb 12, 2024 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned Feb 9, 2024 EST
Building Gen AI Apps with Vertex AI: Prompting and Tuning Earned Feb 7, 2024 EST
Responsible AI: 和 Google Cloud 一起践行 AI 原则 Earned Jan 29, 2024 EST
Generative AI Fundamentals - 简体中文 Earned Jan 26, 2024 EST
负责任的 AI 简介 Earned Jan 26, 2024 EST
Conversational AI on Vertex AI and Dialogflow CX Earned Jan 25, 2024 EST
Contact Center AI: Conversational Design Fundamentals Earned Jul 6, 2023 EDT
编码器-解码器架构 Earned Jun 12, 2023 EDT
创建图片标注模型 Earned Jun 11, 2023 EDT
图像生成简介 Earned Jun 11, 2023 EDT
Transformer 模型和 BERT 模型 Earned Jun 11, 2023 EDT
注意力机制 Earned Jun 8, 2023 EDT
探索生成式 AI - Vertex AI Earned Jun 8, 2023 EDT
大型语言模型简介 Earned Jun 3, 2023 EDT
生成式 AI 简介 Earned Jun 2, 2023 EDT
云工程 Earned Jan 12, 2023 EST
Google Cloud 重要基础设施：核心服务 Earned Jan 10, 2023 EST
Virtual Agent Development in Dialogflow CX for Software Devs Earned Jan 4, 2023 EST
Google Cloud 重要基础设施：基础 Earned Nov 11, 2022 EST
Google Cloud 基础知识：核心基础设施 Earned Nov 4, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned May 30, 2022 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX Earned May 23, 2022 EDT
Google Cloud Essentials Earned Mar 4, 2022 EST
Customer Experiences with Contact Center AI Earned Apr 10, 2021 EDT

This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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In this course, you'll use text embeddings for tasks like classification, outlier detection, text clustering and semantic search. You'll combine semantic search with the text generation capabilities of an LLM to build Retrieval Augmented Generation (RAG) solutions, such as for question-answering systems, using Google Cloud's Vertex AI and Google Cloud databases.

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This course explores Google Cloud technologies to create and generate embeddings. Embeddings are numerical representations of text, images, video and audio, and play a pivotal role in many tasks that involve the identification of similar items, like Google searches, online shopping recommendations, and personalized music suggestions. Specifically, you’ll use embeddings for tasks like classification, outlier detection, clustering and semantic search. You’ll combine semantic search with the text generation capabilities of an LLM to build Retrieval Augmented Generation (RAG) systems and question-answering solutions, on your own proprietary data using Google Cloud’s Vertex AI.

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在本次课程中，探索 AI 赋能的搜索技术、工具和应用。学习利用向量嵌入的语义搜索、融合语义和关键字的混合搜索方法，以及检索增强生成 (RAG) 技术，以打造基于事实的 AI 智能体，尽可能减少 AI 幻觉。获取 Vertex AI Vector Search 实战经验，打造您自己的智能搜索引擎。

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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.

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本课程介绍 Vertex AI Studio，这是一种用于与生成式 AI 模型交互、围绕业务创意进行原型设计并在生产环境中落地的工具。通过沉浸式应用场景、富有吸引力的课程和实操实验，您将探索从提示到产品的整个生命周期，了解如何将 Vertex AI Studio 用于多模态 Gemini 应用、提示设计、提示工程和模型调优。本课程的目的在于帮助您利用 Vertex AI Studio，在自己的项目中充分发掘生成式 AI 的潜力。

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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

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This content is deprecated. Please see the latest version of the course, here.

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

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(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.

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随着企业对人工智能和机器学习的应用越来越广泛，以负责任的方式构建这些技术也变得更加重要。但对很多企业而言，真正践行 Responsible AI 并非易事。如果您有意了解如何在组织内践行 Responsible AI，本课程正适合您。 本课程将介绍 Google Cloud 目前如何践行 Responsible AI，以及从中总结的最佳实践和经验教训，便于您以此为框架构建自己的 Responsible AI 方法。

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完成 Introduction to Generative AI、Introduction to Large Language Models 和 Introduction to Responsible AI 三门课程，赢取技能徽章。通过最终测验，即表明您理解了生成式 AI 的基本概念。 技能徽章是由 Google Cloud 颁发的数字徽章，旨在认可您对 Google Cloud 产品与服务的了解程度。公开您的个人资料并将技能徽章添加到您的社交媒体个人资料中，以此来分享您获得的成就。

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这是一节入门级微课程，旨在解释什么是负责任的 AI、它的重要性，以及 Google 如何在自己的产品中实现负责任的 AI。此外，本课程还介绍了 Google 的 7 个 AI 开发原则。

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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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本课程简要介绍了编码器-解码器架构，这是一种功能强大且常见的机器学习架构，适用于机器翻译、文本摘要和问答等 sequence-to-sequence 任务。您将了解编码器-解码器架构的主要组成部分，以及如何训练和部署这些模型。在相应的实验演示中，您将在 TensorFlow 中从头编写简单的编码器-解码器架构实现代码，以用于诗歌生成。

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本课程教您如何使用深度学习来创建图片标注模型。您将了解图片标注模型的不同组成部分，例如编码器和解码器，以及如何训练和评估模型。学完本课程，您将能够自行创建图片标注模型并用来生成图片说明。

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本课程向您介绍扩散模型。这类机器学习模型最近在图像生成领域展现出了巨大潜力。扩散模型的灵感来源于物理学，特别是热力学。过去几年内，扩散模型成为热门研究主题并在整个行业开始流行。Google Cloud 上许多先进的图像生成模型和工具都是以扩散模型为基础构建的。本课程向您介绍扩散模型背后的理论，以及如何在 Vertex AI 上训练和部署此类模型。

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本课程向您介绍 Transformer 架构和 Bidirectional Encoder Representations from Transformers (BERT) 模型。您将了解 Transformer 架构的主要组成部分，例如自注意力机制，以及该架构如何用于构建 BERT 模型。您还将了解可以使用 BERT 的不同任务，例如文本分类、问答和自然语言推理。完成本课程估计需要大约 45 分钟。

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本课程将向您介绍注意力机制，这是一种强大的技术，可令神经网络专注于输入序列的特定部分。您将了解注意力的工作原理，以及如何使用它来提高各种机器学习任务的性能，包括机器翻译、文本摘要和问题解答。

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探索生成式 AI - Vertex AI 课程汇集了多组实验， 指导用户在 Google Cloud 平台上运用生成式 AI。参与实验，您将了解 如何使用 Vertex AI PaLM API 系列模型，包括 text-bison、chat-bison 和 textembedding-gecko。您还将了解提示设计、最佳实践， 以及如何使用生成式 AI 进行构思、文本分类、文本提取、文本 总结等任务。您还将学习如何通过 Vertex AI 自定义训练对基础模型进行调优， 并将模型部署到 Vertex AI 端点。

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这是一节入门级微学习课程，探讨什么是大型语言模型 (LLM)、适合的应用场景以及如何使用提示调整来提升 LLM 性能，还介绍了可以帮助您开发自己的 Gen AI 应用的各种 Google 工具。

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这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。

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在众多课程中，本入门课程独具特色。 这些实验经过精心设计，旨在让 IT 专业人员通过实践掌握 Google Cloud 认证 Associate Cloud Engineer 考核中的各项主题和服务内容。从 IAM 到网络组建和管理， 再到 Kubernetes Engine 部署，本课程将通过特定实验 检验您的 Google Cloud 知识掌握情况。请注意，虽然这些实操 实验有助于提升您的技能和能力，我们仍建议您同时查阅 考试指南和其他可用的备考资源。

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这门自助式速成课程向学员介绍 Google Cloud 提供的灵活全面的基础架构和平台服务，着重介绍了 Compute Engine。学员将通过一系列视频讲座、演示和动手实验，探索和部署各种解决方案元素，包括网络、系统和应用服务等基础架构组件。本课程的内容还包括如何部署实用的解决方案，包括客户提供的加密密钥、安全和访问权限管理、配额和结算，以及资源监控。

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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这门自助式速成课程向学员介绍 Google Cloud 提供的灵活全面的基础架构和平台服务，其中着重介绍了 Compute Engine。学员将通过一系列视频讲座、演示和动手实验，探索和部署各种解决方案元素，包括网络、虚拟机和应用服务等基础架构组件。您将学习如何通过控制台和 Cloud Shell 使用 Google Cloud。您还将了解云架构师角色、基础架构设计方法以及虚拟网络配置和虚拟私有云 (VPC)、项目、网络、子网、IP 地址、路由及防火墙规则。

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“Google Cloud 基础知识：核心基础设施”介绍在使用 Google Cloud 时会遇到的重要概念和术语。本课程通过视频和实操实验来介绍并比较 Google Cloud 的多种计算和存储服务，并提供重要的资源和政策管理工具。

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.

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在此入门级挑战任务中，您可以使用 Google Cloud Platform 的基本工具和服务，开展真枪实弹的操作实训。“GCP 基本功能”是我们为 Google Cloud 学员推荐的第一项挑战任务。云知识储备微乎其微甚至零基础？不用担心！这项挑战任务会为您提供真枪实弹的实操经验，助您快速上手 GCP 项目。无论是要编写 Cloud Shell 命令还是部署您的第一台虚拟机，亦或是通过负载平衡机制或在 Kubernetes Engine 上运行应用，都可以通过“GCP 基本功能”了解该平台的基本功能之精要。点此观看 1 分钟视频，了解每个实验涉及的主要概念。

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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