가입 로그인

Hemandh Jiji

회원 가입일: 2025

실버 리그

8749포인트
프로페셔널 머신러닝 엔지니어 학습 가이드 Earned 4월 19, 2026 EDT
Customer Experience with Google AI Architecture Earned 2월 11, 2026 EST
Analyze patterns in conversational data with Customer Experience Insights Earned 2월 9, 2026 EST
Leverage data with Customer Experience Insights Earned 2월 9, 2026 EST
Improve customer and agent satisfaction with Agent Assist Earned 2월 3, 2026 EST
Integrate Agent Assist with Telephony and Chatbot Systems Earned 2월 3, 2026 EST
Introduction to Agent Assist and its GenAI Capabilities Earned 2월 1, 2026 EST
Extend virtual agents with webhooks, tools, and Messenger integration Earned 1월 26, 2026 EST
Conversational AI Voice and Chat Integrations Earned 1월 26, 2026 EST
Extend Conversational Agents Functionality with Webhooks and Tools Earned 1월 21, 2026 EST
Build basic Conversational Agents with Playbooks and Flows Earned 1월 19, 2026 EST
Extend CX Agents with Vertex AI Search data stores Earned 1월 19, 2026 EST
Incorporate Generative Features into Conversational Agent Flows Earned 1월 19, 2026 EST
Create Conversational Agents with Stateful Flows Earned 1월 14, 2026 EST
Generative Playbooks Earned 1월 13, 2026 EST
Introduction to Gemini Enterprise for Customer Experience Earned 1월 11, 2026 EST
Compute Engine에서 Cloud Load Balancing 구현하기 Earned 11월 30, 2025 EST
Google Cloud 앱 개발 환경 설정 Earned 11월 29, 2025 EST
Google Cloud에서 Terraform으로 인프라 빌드 Earned 11월 26, 2025 EST
Google Cloud 기초: 핵심 인프라 Earned 9월 14, 2025 EDT

이 과정은 학습자가 프로페셔널 머신러닝 엔지니어(PMLE) 자격증 시험을 준비하는 학습 계획을 수립하는 데 도움을 줍니다. 학습자는 시험에서 다루는 분야의 범위를 살펴보고 자신의 시험 준비 상태를 평가한 다음 개별 학습 계획을 세웁니다.

자세히 알아보기

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.

자세히 알아보기

Complete the Analyze patterns in conversational data with Customer Experience Insights skill badge to demonstrate your proficiency in analysing customer conversations with Cx Insights. After completing this challenge, you will be ready to deploy Cx Insights to improve customer service performance, and create better customer experiences. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

자세히 알아보기

In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.

자세히 알아보기

Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

자세히 알아보기

In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

자세히 알아보기

This course will focus on Agent Assist, an AI-powered tool designed to enhance customer service interactions. In this course, you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel. You’ll learn how to take full advantage of Agent Assist from Gemini Enterprise for Customer Experience, and its range of Gen AI features and functionality.

자세히 알아보기

Complete the Extend agent functionality with Webhooks, Tools, and Integrations skill badge to demonstrate your ability to let conversational agents take actions. You will create a flow that calls a webhook and a playbook with a tool and combine them into a hybrid agent. You'll also prepare custom payload for rich content experiences in the Conversational Messenger. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

자세히 알아보기

Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

자세히 알아보기

Connect conversational agents to external systems and APIs to expand what agents can do, designing an end-to-end system that is resilient, fault-tolerant and secure.

자세히 알아보기

Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

자세히 알아보기

In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

자세히 알아보기

Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

자세히 알아보기

Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

자세히 알아보기

Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

자세히 알아보기

This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

자세히 알아보기

초급 Compute Engine에서 Cloud Load Balancing 구현하기 기술 배지 과정을 완료하여 Compute Engine에서 가상 머신 만들기 및 배포, 네트워크 및 애플리케이션 부하 분산기 구성과 관련된 기술 역량을 입증하세요.

자세히 알아보기

Google Cloud 앱 개발 환경 설정 과정을 완료하여 기술 배지를 획득하세요. Cloud Storage, Identity and Access Management, Cloud Functions, Pub/Sub의 기본 기능을 사용하여 스토리지 중심 클라우드 인프라를 구축하고 연결하는 방법을 배울 수 있습니다.

자세히 알아보기

중급 Google Cloud에서 Terraform으로 인프라 빌드 기술 배지 과정을 완료하여 Terraform을 사용하는 코드형 인프라(IaC) 원칙, Terraform 구성으로 Google Cloud 리소스 프로비저닝 및 관리, 효과적인 상태 관리(로컬 및 원격), 재사용성 및 구성을 위한 Terraform 코드 모듈화 등에 관한 기술을 입증하세요.

자세히 알아보기

Google Cloud 기초: 핵심 인프라 과정은 Google Cloud 사용에 관한 중요한 개념 및 용어를 소개합니다. 이 과정에서는 동영상 및 실무형 실습을 통해 중요한 리소스 및 정책 관리 도구와 함께 Google Cloud의 다양한 컴퓨팅 및 스토리지 서비스를 살펴보고 비교합니다.

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