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Karan Advani

成为会员时间：2023

白银联赛

13045 积分
Configure and Maintain CCaaS as an Admin Earned Oct 3, 2024 EDT
Manage Functions and Reporting with CCaaS Earned Sep 21, 2024 EDT
Conversational AI Voice and Chat Integrations Earned Sep 13, 2024 EDT
Handle Consumer Interactions with CCaaS Earned Sep 4, 2024 EDT
Conversational AI and its Engagement Framework Earned Sep 4, 2024 EDT
開始使用 Security Command Center Enterprise Earned Mar 14, 2024 EDT
Understanding LookML in Looker Earned Dec 11, 2023 EST
注意力機制 Earned Nov 26, 2023 EST
圖像生成簡介 Earned Nov 26, 2023 EST
為 Looker 資訊主頁和報表準備資料 Earned Nov 25, 2023 EST
Implementing Generative AI with Vertex AI Earned Oct 22, 2023 EDT
負責任的 AI 技術：透過 Google Cloud 採用 AI 開發原則 Earned Oct 10, 2023 EDT
Generative AI Fundamentals - 繁體中文 Earned Oct 8, 2023 EDT
負責任的 AI 技術簡介 Earned Oct 8, 2023 EDT
大型語言模型簡介 Earned Oct 8, 2023 EDT
生成式 AI 簡介 Earned Oct 4, 2023 EDT

Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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Transform your understanding of customer service with this course on the Customer Engagement Suite (CES) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the CES solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for CES, along with practical use cases and the various user personas that benefit from this innovative solution.

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本課程會完整說明 Google Cloud Security Command Center (SCC) Enterprise，這是一項雲端原生應用程式保護平台 (CNAPP) 解決方案，可幫助組織在各項 Google Cloud 服務中預防、偵測及因應威脅。 您將瞭解 SCC Enterprise 的核心功能，包括增強型威脅偵測功能、深度安全漏洞管理，以及整合式案件管理機制。 本課程也會介紹威脅管理和安全漏洞評估的基礎概念，並實際示範如何運用 SCC Enterprise 辨別、調查及修正多雲端環境中的安全風險。

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In this quest, you will get hands-on experience with LookML in Looker. You will learn how to write LookML code to create new dimensions and measures, create derived tables and join them to Explores, filter Explores, and define caching policies in LookML.

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本課程將介紹注意力機制，說明這項強大技術如何讓類神經網路專注於輸入序列的特定部分。此外，也將解釋注意力的運作方式，以及如何使用注意力來提高各種機器學習任務的成效，包括機器翻譯、文字摘要和回答問題。

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本課程將介紹擴散模型，這是一種機器學習模型，近期在圖像生成領域展現亮眼潛力。概念源自物理學，尤其深受熱力學影響。過去幾年來，在學術界和業界都是炙手可熱的焦點。在 Google Cloud 中，擴散模型是許多先進圖像生成模型和工具的基礎。課程將介紹擴散模型背後的理論，並說明如何在 Vertex AI 上訓練和部署這些模型。

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完成「為 Looker 資訊主頁和報表準備資料」技能徽章入門課程， 即可證明您具備下列技能：可篩選、排序和 pivot 資料、合併不同的 Looker 探索結果， 還能使用函式和運算子建構 Looker 資訊主頁和報表，取得資料分析結果和圖表。

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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.

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隨著企業持續擴大使用人工智慧和機器學習，以負責任的方式發展相關技術也日益重要。對許多企業來說，談論負責任的 AI 技術可能不難，如何付諸實行才是真正的挑戰。如要瞭解如何在機構中導入負責任的 AI 技術，本課程絕對能助您一臂之力。 您可以從中瞭解 Google Cloud 目前採取的策略、最佳做法和經驗談，協助貴機構奠定良好基礎，實踐負責任的 AI 技術。

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完成「Introduction to Generative AI」、「Introduction to Large Language Models」和「Introduction to Responsible AI」課程，即可獲得技能徽章。通過最終測驗，就能展現您對生成式 AI 基本概念的掌握程度。 「技能徽章」是 Google Cloud 核發的數位徽章，用於表彰您對 Google Cloud 產品和服務的相關知識。您可以將技能徽章公布在社群媒體的個人資料中，向其他人分享您的成果。

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這個入門微學習課程主要介紹「負責任的 AI 技術」和其重要性，以及 Google 如何在自家產品中導入這項技術。本課程也會說明 Google 的 7 個 AI 開發原則。

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這是一堂入門級的微學習課程，旨在探討大型語言模型 (LLM) 的定義和用途，並說明如何調整提示來提高 LLM 成效。此外，也會介紹多項 Google 工具，協助您自行開發生成式 AI 應用程式。

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這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。

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