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Karan Advani

成为会员时间：2023

白银联赛

13045 积分
Configure and Maintain CCaaS as an Admin Earned Oct 3, 2024 EDT
Manage Functions and Reporting with CCaaS Earned Sep 21, 2024 EDT
Conversational AI Voice and Chat Integrations Earned Sep 13, 2024 EDT
Handle Consumer Interactions with CCaaS Earned Sep 4, 2024 EDT
Conversational AI and its Engagement Framework Earned Sep 4, 2024 EDT
Security Command Center Enterprise 使用入门 Earned Mar 14, 2024 EDT
Understanding LookML in Looker Earned Dec 11, 2023 EST
注意力机制 Earned Nov 26, 2023 EST
图像生成简介 Earned Nov 26, 2023 EST
为 Looker 信息中心和报告准备数据 Earned Nov 25, 2023 EST
Implementing Generative AI with Vertex AI Earned Oct 22, 2023 EDT
Responsible AI: 和 Google Cloud 一起践行 AI 原则 Earned Oct 10, 2023 EDT
Generative AI Fundamentals - 简体中文 Earned Oct 8, 2023 EDT
负责任的 AI 简介 Earned Oct 8, 2023 EDT
大型语言模型简介 Earned Oct 8, 2023 EDT
生成式 AI 简介 Earned Oct 4, 2023 EDT

Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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Transform your understanding of customer service with this course on the Customer Engagement Suite (CES) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the CES solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for CES, along with practical use cases and the various user personas that benefit from this innovative solution.

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本课程全面概述了 Google Cloud Security Command Center (SCC) Enterprise，这是一个云原生应用保护平台 (CNAPP) 解决方案，可帮助组织预防、检测和应对整个 Google Cloud 服务中的威胁。 您将了解 SCC Enterprise 的核心功能，包括增强型威胁检测、深度漏洞管理和集成式案例管理。 本课程也会介绍威胁管理和漏洞评估方面的基本概念，并实际演示如何使用 SCC Enterprise 来识别、调查和修复多云环境中的安全风险。

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In this quest, you will get hands-on experience with LookML in Looker. You will learn how to write LookML code to create new dimensions and measures, create derived tables and join them to Explores, filter Explores, and define caching policies in LookML.

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本课程将向您介绍注意力机制，这是一种强大的技术，可令神经网络专注于输入序列的特定部分。您将了解注意力的工作原理，以及如何使用它来提高各种机器学习任务的性能，包括机器翻译、文本摘要和问题解答。

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本课程向您介绍扩散模型。这类机器学习模型最近在图像生成领域展现出了巨大潜力。扩散模型的灵感来源于物理学，特别是热力学。过去几年内，扩散模型成为热门研究主题并在整个行业开始流行。Google Cloud 上许多先进的图像生成模型和工具都是以扩散模型为基础构建的。本课程向您介绍扩散模型背后的理论，以及如何在 Vertex AI 上训练和部署此类模型。

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完成为 Looker 信息中心和报告准备数据入门级技能徽章课程， 展现您在以下方面的技能：对数据进行过滤、排序和透视；将来自不同 Looker 探索的结果合并； 以及使用函数和运算符构建 Looker 信息中心和报告以用于数据分析和可视化。

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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.

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随着企业对人工智能和机器学习的应用越来越广泛，以负责任的方式构建这些技术也变得更加重要。但对很多企业而言，真正践行 Responsible AI 并非易事。如果您有意了解如何在组织内践行 Responsible AI，本课程正适合您。 本课程将介绍 Google Cloud 目前如何践行 Responsible AI，以及从中总结的最佳实践和经验教训，便于您以此为框架构建自己的 Responsible AI 方法。

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完成 Introduction to Generative AI、Introduction to Large Language Models 和 Introduction to Responsible AI 三门课程，赢取技能徽章。通过最终测验，即表明您理解了生成式 AI 的基本概念。 技能徽章是由 Google Cloud 颁发的数字徽章，旨在认可您对 Google Cloud 产品与服务的了解程度。公开您的个人资料并将技能徽章添加到您的社交媒体个人资料中，以此来分享您获得的成就。

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这是一节入门级微课程，旨在解释什么是负责任的 AI、它的重要性，以及 Google 如何在自己的产品中实现负责任的 AI。此外，本课程还介绍了 Google 的 7 个 AI 开发原则。

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这是一节入门级微学习课程，探讨什么是大型语言模型 (LLM)、适合的应用场景以及如何使用提示调整来提升 LLM 性能，还介绍了可以帮助您开发自己的 Gen AI 应用的各种 Google 工具。

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这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。

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