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Monika Koppula

Date d'abonnement : 2026

Ligue d'Or

1078 points
Customer Experience Agent Studio: Fundamentals Earned mai 12, 2026 EDT
Introduction to Gemini Enterprise for Customer Experience Earned avr. 28, 2026 EDT

This course aims to equip conversational designers and builders with the concepts and practical skills to design, build, and test sophisticated, multi-agent, and multimodal Customer Experience agents using Customer Experience Agent Studio (CX Agent Studio).

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This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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