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Hiba Shabu

Participante desde 2023

Liga Ouro

39305 pontos
Build search and recommendations applications with AI Applications Earned Nov 6, 2025 EST
Introduction to AI Applications Earned Nov 3, 2025 EST
Create Data Stores for Gen AI Applications Earned Nov 3, 2025 EST
Improve customer and agent satisfaction with Agent Assist Earned Oct 9, 2025 EDT
Virtual FAQ with data store agents Earned Oct 9, 2025 EDT
Incorporate Generative Features into Conversational Agent flows Earned Oct 8, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows Earned Oct 7, 2025 EDT
Conversational AI on Vertex AI and Dialogflow CX Earned Oct 3, 2025 EDT
Performance Measurement Earned Oct 1, 2025 EDT
Advanced Performance Measurement Earned Oct 1, 2025 EDT
Customer Engagement Suite with Google AI Architecture Earned Oct 1, 2025 EDT
Integrate Agent Assist with Telephony and Chatbot Systems Earned Sep 30, 2025 EDT
Agent Summarization (Custom) Earned Sep 30, 2025 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Sep 30, 2025 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned Sep 30, 2025 EDT
Introduction to Agent Assist and its GenAI Capabilities Earned Sep 30, 2025 EDT
Stateful Flows Earned Sep 30, 2025 EDT
Configure and Maintain CCaaS as an Admin Earned Sep 30, 2025 EDT
Generative Playbooks Earned Sep 29, 2025 EDT
Introduction to CES and Conversational Agents Earned Sep 29, 2025 EDT
Apps de IA generativa: transforme seu trabalho Earned Aug 22, 2025 EDT
IA generativa: encare o cenário atual Earned Aug 20, 2025 EDT
IA generativa: conceitos básicos Earned Aug 18, 2025 EDT
Intro to CCAI and CCAI Engagement Framework Earned Aug 14, 2025 EDT
Generative AI for Marketing Earned Aug 4, 2025 EDT
IA generativa: para além do chatbot Earned Jun 27, 2025 EDT
Deploy Google Agentspace Earned Jun 23, 2025 EDT
Handle Consumer Interactions with CCaaS Earned Apr 22, 2025 EDT
Manage Functions and Reporting with CCaaS Earned Apr 22, 2025 EDT
Contact Center as a Service Implementation Earned Apr 19, 2025 EDT
Text Prompt Engineering Techniques Earned Sep 24, 2024 EDT
Modernização de infraestrutura e aplicativos com o Google Cloud Earned May 29, 2024 EDT
Como inovar com a inteligência artificial do Google Cloud Earned May 29, 2024 EDT
Google Cloud Marketplace VM Onboarding Earned May 7, 2024 EDT
Google Cloud Marketplace SaaS Onboarding Earned Apr 4, 2024 EDT
Como implementar as noções básicas de segurança da nuvem no Google Cloud Earned Feb 28, 2024 EST
Como criar uma rede segura do Google Cloud Earned Feb 28, 2024 EST
DEPRECATED Network Performance and Optimization Earned Feb 27, 2024 EST
Proteção de rede com o Cloud Armor Earned Feb 26, 2024 EST
Como automatizar a implantação e gerenciar o tráfego em uma rede do Google Cloud Earned Oct 25, 2023 EDT
Como monitorar e registrar com o Google Cloud Observability Earned Oct 18, 2023 EDT
Como configurar um ambiente de desenvolvimento de apps no Google Cloud Earned Oct 17, 2023 EDT
Implementação do Cloud Load Balancing no Compute Engine Earned Oct 16, 2023 EDT
Infraestrutura básica do Google Cloud: fundamentos Earned Oct 11, 2023 EDT
Noções básicas do Google Cloud: infraestrutura principal Earned Oct 6, 2023 EDT

Complete the Build search and recommendations AI Applications skill badge to demonstrate your proficiency in deploying search and recommendation applications through AI Applications. Additionally, emphasis is placed on constructing a tailored Q&A system utilizing data stores. Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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This course introduces AI Applications. You will learn about the types of apps that you can create using AI Applications, the high-level steps that its data stores automate for you, and what advanced features can be enabled for Search apps. (Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)

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Data stores represent a simple way to make content available to many types of generative AI applications, including search applications, recommendations engines, Gemini Enterprise apps, Agent Development Kit agents, and apps built with Google Gen AI or LangChain SDKs. Connect data from many sources include Cloud Storage, Google Drive, chat apps, mail apps, ticketing systems, third-party file storage providers, Salesforce, and many more.

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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCaaS".

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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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Apps de IA generativa: transforme seu trabalho é o quarto curso do programa de aprendizado de liderança em IA Generativa. Esse curso apresenta os aplicativos de IA generativa do Google, como Gemini para Workspace e NotebookLM. Além disso, aborda conceitos como embasamento, geração aumentada de recuperação, construção de comandos eficazes e criação de fluxos de trabalho automatizados.

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IA generativa: encare o cenário atual é o terceiro curso do programa de aprendizado de liderança em IA generativa. A IA generativa está mudando a forma como trabalhamos e interagimos com o mundo ao nosso redor. Mas, como líder, como aproveitar esse potencial para gerar resultados de negócios reais? Neste curso, você vai conhecer as diferentes camadas da criação de soluções de IA generativa, as ofertas do Google Cloud e os fatores a serem considerados ao selecionar uma solução.

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IA generativa: conceitos básicos é o segundo curso do programa de aprendizado de liderança em IA generativa. Neste curso, você conhece os conceitos básicos da IA generativa, analisa as diferenças entre IA, ML e IA generativa, e aprende como vários tipos de dados possibilitam que a IA generativa lide com desafios de negócios. Além disso, aprende sobre as estratégias do Google Cloud para lidar com as limitações dos modelos de fundação e os principais desafios para o desenvolvimento e a implantação seguros e responsáveis da IA.

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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.

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Leverage Google Cloud and generative AI to build powerful marketing apps and analyze data effectively.

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IA generativa: para além do chatbot é o primeiro curso do programa de aprendizado de liderança em IA generativa e não tem pré-requisitos. Este curso tem como objetivo ir além do conhecimento básico de chatbots para explorar o verdadeiro potencial da IA ​​generativa para sua organização. Você aprenderá conceitos como modelos de fundação e engenharia de comando, que são cruciais para aproveitar o poder da IA generativa. O curso também aborda considerações importantes ao desenvolver uma estratégia de IA generativa de sucesso para a organização.

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In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.

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Muitas empresas tradicionais usam sistemas e aplicativos legados que não conseguem atender às expectativas dos clientes modernos. Com frequência, os líderes empresariais precisam escolher entre manter sistemas de TI antigos ou investir em novos produtos e serviços. O curso "Modernização de infraestrutura e aplicativos com o Google Cloud" aborda esses desafios e oferece soluções relacionadas à tecnologia de nuvem para cada um. Como parte do programa de aprendizado do Líder digital do Cloud, o objetivo deste curso é ajudar você a crescer profissionalmente e desenvolver o futuro do seu próprio negócio.

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A inteligência artificial (IA) e o machine learning (ML) representam importantes evoluções na tecnologia da informação que estão transformando uma ampla variedade de setores. O curso "Como inovar com a inteligência artificial do Google Cloud" mostra como as organizações podem usar a IA e o ML para transformar processos comerciais. Como parte do programa de aprendizado do Líder digital do Cloud, o objetivo deste curso é ajudar você a crescer profissionalmente e desenvolver o futuro do seu próprio negócio.

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This course will walk you through the process of onboarding a VM product on Google Cloud Marketplace

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This course will walk you through the process of Google Cloud Marketplace SaaS Onboarding.

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Conclua o curso intermediário para obter o selo de habilidade Como implementar as noções básicas de segurança da nuvem no Google Cloud para mostrar que você sabe: criar e atribuir papéis com o Identity and Access Management (IAM); criar e gerenciar contas de serviço; ativar a conectividade particular entre redes de nuvem privada virtual (VPC); restringir o acesso ao aplicativo usando o Identity-Aware Proxy; gerenciar chaves e dados criptografados usando o Cloud Key Management Service (KMS) e criar um cluster particular do Kubernetes.

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Conquiste um selo de habilidade ao concluir o curso Como criar uma rede segura do Google Cloud, que apresenta vários recursos relacionados a redes para criar, escalonar e proteger seus aplicativos no Google Cloud.

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If you want to take your Google Cloud networking skills to the next level, look no further. This course is composed of labs that cover real-life use cases and it will teach you best practices for overcoming common networking bottlenecks. From getting hands-on practice with testing and improving network performance, to integrating high-throughput VPNs and networking tiers, Network Performance and Optimization is an essential course for Google Cloud developers who are looking to double down on application speed and robustness.

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Aprenda a proteger suas implantações no Google Cloud, incluindo: como usar o gerenciamento de bots do Cloud Armor para reduzir o risco de bots e controlar o acesso de clientes automatizados; usar listas de negação do Cloud Armor para restringir ou permitir acesso ao seu balanceador de carga HTTP(S) na borda do Google Cloud; aplicar políticas de segurança do Cloud Armor para restringir o acesso a objetos de cache no Cloud CDN e no Google Cloud Storage; e mitigar vulnerabilidades comuns usando regras do WAF do Cloud Armor.

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Redes são a base fundamental da computação em nuvem. Elas sustentam a estrutura do Google Cloud e conectam todos os recursos e serviços entre si. Este curso aborda os serviços de rede essenciais do Google Cloud e oferece exercícios práticos com ferramentas especializadas para desenvolver redes robustas. Você vai conhecer os detalhes das VPCs e aprenderá a criar balanceadores de carga de nível empresarial. Ao fazer o curso Como automatizar a implantação e gerenciar o tráfego em uma rede do Google Cloud, você terá a experiência prática necessária para começar a criar redes robustas imediatamente.

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Conquiste o selo de habilidade introdutório Como monitorar e registrar com o Google Cloud Observability para mostrar que você sabe: monitorar máquinas virtuais no Compute Engine, usar o Cloud Monitoring para supervisionar vários projetos, ampliar as capacidades de monitoramento e geração de registros para o Cloud Functions, criar e enviar métricas personalizadas do aplicativo e configurar os alertas do Cloud Monitoring de acordo com as métricas personalizadas.

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Conquiste um selo de habilidade ao concluir o curso Como configurar um ambiente de desenvolvimento de apps no Google Cloud. Nele, você aprende a criar e conectar uma infraestrutura em nuvem focada em armazenamento usando recursos básicos das seguintes tecnologias: Cloud Storage, Identity and Access Management, Cloud Functions e Pub/Sub.

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Conclua o selo de habilidade introdutório Implementação do Cloud Load Balancing no Compute Engine para demonstrar que você sabe: criar e implantar máquinas virtuais no Compute Engine; configurar balanceadores de carga de rede e de aplicativo.

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Neste curso intensivo sob demanda, os participantes vão conhecer os serviços abrangentes e flexíveis de infraestrutura e plataforma fornecidos pelo Google Cloud, com foco no Compute Engine. Com o auxílio de videoaulas, demonstrações e laboratórios práticos, os participantes têm chance de conhecer e implantar elementos da solução, incluindo componentes de infraestrutura, como redes, máquinas virtuais e serviços de aplicativos. Você vai aprender a usar o Google Cloud no Console e no Cloud Shell. Além disso, vamos detalhar o papel de um arquiteto de nuvem, abordagens de design de infraestruturas, configuração de redes virtuais com a nuvem privada virtual (VPC), projetos, redes, sub-redes, endereços IP, rotas e regras de firewall.

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"Noções básicas do Google Cloud: infraestrutura principal" é uma apresentação da terminologia e de conceitos importantes para trabalhar com o Google Cloud. Usando vídeos e laboratórios práticos, o curso apresenta e compara vários serviços de armazenamento e computação do Google Cloud, além de ferramentas importantes para o gerenciamento de políticas e recursos.

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