Complete the Build search and recommendations AI Applications skill badge to demonstrate your proficiency in deploying search and recommendation applications through AI Applications. Additionally, emphasis is placed on constructing a tailored Q&A system utilizing data stores.
Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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This course introduces AI Applications. You will learn about the types of apps that you can create using AI Applications, the high-level steps that its data stores automate for you, and what advanced features can be enabled for Search apps.
(Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)
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Data stores represent a simple way to make content available to many types of generative AI applications, including search applications, recommendations engines, Gemini Enterprise apps, Agent Development Kit agents, and apps built with Google Gen AI or LangChain SDKs. Connect data from many sources include Cloud Storage, Google Drive, chat apps, mail apps, ticketing systems, third-party file storage providers, Salesforce, and many more.
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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.
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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.
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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCaaS".
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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
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This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.
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'생성형 AI 앱: 업무 혁신'은 생성형 AI 리더 학습 과정의 네 번째 과정입니다. 이 과정에서는 Workspace를 위한 Gemini, NotebookLM 등 Google의 생성형 AI 애플리케이션을 소개합니다. 그라운딩, 검색 증강 생성, 효과적인 프롬프트 작성, 자동화된 워크플로 구축 등의 개념을 안내합니다.
자세히 알아보기
'생성형 AI: 환경 살펴보기'는 생성형 AI 리더 학습 과정의 세 번째 과정입니다. 생성형 AI는 업무 방식을 비롯해 주변 세계와 상호작용하는 방식에 변화를 일으키고 있습니다. 리더로서 생성형 AI를 활용하여 실질적인 비즈니스 성과를 얻으려면 어떻게 해야 할까요? 이 과정에서는 생성형 AI 솔루션 빌드의 다양한 계층, Google Cloud 제품, 솔루션을 선택할 때 고려해야 할 요소를 살펴봅니다.
자세히 알아보기
'생성형 AI: 기본 개념 이해'는 생성형 AI 리더 학습 과정의 두 번째 과정입니다. 이 과정에서는 생성형 AI의 기본 개념을 이해하기 위해 AI, ML, 생성형 AI의 차이점을 살펴보고 다양한 데이터 유형에서 생성형 AI로 어떻게 비즈니스 과제를 해결할 수 있는지 알아봅니다. 파운데이션 모델의 제한사항과 책임감 있고 안전한 AI 개발 및 배포의 주요 과제를 해결할 수 있도록 Google Cloud 전략에 관한 인사이트도 제공합니다.
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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.
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Leverage Google Cloud and generative AI to build powerful marketing apps and analyze data effectively.
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'생성형 AI: 챗봇 그 이상의 가치'는 생성형 AI 리더 학습 과정의 첫 번째 과정이며 요구되는 기본 요건이 없습니다. 이 과정은 챗봇에 대한 기본적인 이해를 넘어 조직을 위한 생성형 AI의 진정한 잠재력을 살펴보는 것을 목표로 합니다. 생성형 AI의 강력한 기능을 활용하는 데 중요한 파운데이션 모델 및 프롬프트 엔지니어링과 같은 개념을 살펴봅니다. 또한 조직을 위한 성공적인 생성형 AI 전략을 개발할 때 고려해야 할 중요한 사항도 안내합니다.
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In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more.
Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.
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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.
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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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This course will walk you through the process of onboarding a VM product on Google Cloud Marketplace
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This course will walk you through the process of Google Cloud Marketplace SaaS Onboarding.
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중급 Google Cloud에서 Cloud 보안 기본사항 구현하기 기술 배지 과정을 완료하여 Identity and Access Management(IAM)로 역할 생성 및 할당, 서비스 계정 생성 및 관리, 가상 프라이빗 클라우드(VPC) 네트워크에서 비공개 연결 사용 설정, IAP(Identity-Aware Proxy)를 사용한 애플리케이션 액세스 제한, Cloud Key Management Service(KMS)를 사용한 키와 암호화된 데이터 관리, 비공개 Kubernetes 클러스터 생성과 관련된 기술 역량을 입증하세요.
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안전한 Google Cloud 네트워크 빌드 과정을 완료하여 기술 배지를 획득하세요. 이 과정에서는 Google Cloud에서 애플리케이션을 빌드, 확장, 보호하는 데 필요한 다양한 네트워킹 관련 리소스에 대해 배울 수 있습니다.
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If you want to take your Google Cloud networking skills to the next level, look no further. This course is composed of labs that cover real-life use cases and it will teach you best practices for overcoming common networking bottlenecks. From getting hands-on practice with testing and improving network performance, to integrating high-throughput VPNs and networking tiers, Network Performance and Optimization is an essential course for Google Cloud developers who are looking to double down on application speed and robustness.
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Learn to secure your deployments on Google Cloud, including: how to use Cloud Armor bot management to mitigate bot risk and control access from automated clients; use Cloud Armor denylists to restrict or allow access to your HTTP(S) load balancer at the edge of the Google Cloud; apply Cloud Armor security policies to restrict access to cache objects on Cloud CDN and Google Cloud Storage; and mitigate common vulnerabilities using Cloud Armor WAF rules.
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Networking is a principle theme of cloud computing. It’s the underlying structure of Google Cloud, and it’s what connects all your resources and services to one another. This course will cover essential Google Cloud networking services and will give you hands-on practice with specialized tools for developing mature networks. From learning the ins-and-outs of VPCs, to creating enterprise-grade load balancers, Automate Deployment and Manage Traffic on a Google Cloud Network will give you the practical experience needed so you can start building robust networks right away.
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초급 Google Cloud Observability로 모니터링 및 로깅 기술 배지를 획득하여 Compute Engine에서 가상 머신 모니터링, Cloud Monitoring을 활용한 다중 프로젝트 감독, Cloud Functions로 모니터링 및 로깅 기능 확장, 커스텀 애플리케이션 측정항목 생성 및 전송, 커스텀 측정항목을 기반으로 Cloud Monitoring 알림 구성 등의 기술을 입증하세요.
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Google Cloud 앱 개발 환경 설정 과정을 완료하여 기술 배지를 획득하세요. Cloud Storage, Identity and Access Management, Cloud Functions, Pub/Sub의 기본 기능을 사용하여 스토리지 중심 클라우드 인프라를 구축하고 연결하는 방법을 배울 수 있습니다.
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초급 Compute Engine에서 Cloud Load Balancing 구현하기 기술 배지 과정을 완료하여 Compute Engine에서 가상 머신 만들기 및 배포, 네트워크 및 애플리케이션 부하 분산기 구성과 관련된 기술 역량을 입증하세요.
자세히 알아보기
이 속성 주문형 과정은 참가자에게 Google Cloud에서 제공하는 포괄적이고 유연한 인프라 및 플랫폼 서비스를 Compute Engine을 중심으로 소개합니다. 참가자는 동영상 강의, 데모, 실무형 실습을 통해 네트워크, 가상 머신, 애플리케이션 서비스와 같은 인프라 구성요소를 포함한 솔루션 요소를 탐색하고 배포해 볼 수 있습니다. Console과 Cloud Shell을 통해 Google Cloud를 사용하는 방법을 학습합니다. 또한 클라우드 설계자의 역할, 인프라 설계 접근 방식은 물론 Virtual Private Cloud(VPC), 프로젝트, 네트워크, 서브네트워크, IP 주소, 경로, 방화벽 규칙을 사용한 가상 네트워킹 구성에 대해 알아봅니다.
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Google Cloud 기초: 핵심 인프라 과정은 Google Cloud 사용에 관한 중요한 개념 및 용어를 소개합니다. 이 과정에서는 동영상 및 실무형 실습을 통해 중요한 리소스 및 정책 관리 도구와 함께 Google Cloud의 다양한 컴퓨팅 및 스토리지 서비스를 살펴보고 비교합니다.
Build search and recommendations applications with AI Applications
Earned 11월 6, 2025 EST
Introduction to AI Applications
Earned 11월 3, 2025 EST
Create Data Stores for Gen AI Applications
Earned 11월 3, 2025 EST
Improve customer and agent satisfaction with Agent Assist
Earned 10월 9, 2025 EDT
Virtual FAQ with data store agents
Earned 10월 9, 2025 EDT
Incorporate Generative Features into Conversational Agent flows
Earned 10월 8, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows
Earned 10월 7, 2025 EDT
Conversational AI on Vertex AI and Dialogflow CX
Earned 10월 3, 2025 EDT
Performance Measurement
Earned 10월 1, 2025 EDT
Advanced Performance Measurement
Earned 10월 1, 2025 EDT
Customer Engagement Suite with Google AI Architecture
Earned 10월 1, 2025 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned 9월 30, 2025 EDT
Agent Summarization (Custom)
Earned 9월 30, 2025 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned 9월 30, 2025 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned 9월 30, 2025 EDT
Introduction to Agent Assist and its GenAI Capabilities
Earned 9월 30, 2025 EDT
Stateful Flows
Earned 9월 30, 2025 EDT
Configure and Maintain CCaaS as an Admin
Earned 9월 30, 2025 EDT
Generative Playbooks
Earned 9월 29, 2025 EDT
Introduction to CES and Conversational Agents
Earned 9월 29, 2025 EDT
생성형 AI 앱: 업무 혁신
Earned 8월 22, 2025 EDT
생성형 AI: 환경 살펴보기
Earned 8월 20, 2025 EDT
생성형 AI: 기본 개념 이해
Earned 8월 18, 2025 EDT
Intro to CCAI and CCAI Engagement Framework
Earned 8월 14, 2025 EDT
Generative AI for Marketing
Earned 8월 4, 2025 EDT
생성형 AI: 챗봇 그 이상의 가치
Earned 6월 27, 2025 EDT
Deploy Google Agentspace
Earned 6월 23, 2025 EDT
Handle Consumer Interactions with CCaaS
Earned 4월 22, 2025 EDT
Manage Functions and Reporting with CCaaS
Earned 4월 22, 2025 EDT
Contact Center as a Service Implementation
Earned 4월 19, 2025 EDT
Text Prompt Engineering Techniques
Earned 9월 24, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned 5월 29, 2024 EDT
Innovating with Google Cloud Artificial Intelligence
Earned 5월 29, 2024 EDT
Google Cloud Marketplace VM Onboarding
Earned 5월 7, 2024 EDT
Google Cloud Marketplace SaaS Onboarding
Earned 4월 4, 2024 EDT
Google Cloud에서 Cloud 보안 기본사항 구현하기
Earned 2월 28, 2024 EST
안전한 Google Cloud 네트워크 빌드
Earned 2월 28, 2024 EST
DEPRECATED Network Performance and Optimization
Earned 2월 27, 2024 EST
Securing your Network with Cloud Armor
Earned 2월 26, 2024 EST
Automate Deployment and Manage Traffic on a Google Cloud Network
Earned 10월 25, 2023 EDT
Google Cloud Observability로 모니터링 및 로깅
Earned 10월 18, 2023 EDT
Google Cloud 앱 개발 환경 설정
Earned 10월 17, 2023 EDT
Compute Engine에서 Cloud Load Balancing 구현하기
Earned 10월 16, 2023 EDT
필수 Google Cloud 인프라: 기초
Earned 10월 11, 2023 EDT
Google Cloud 기초: 핵심 인프라
Earned 10월 6, 2023 EDT