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Hiba Shabu

Membro dal giorno 2023

Campionato Oro

39305 punti
Build search and recommendations applications with AI Applications Earned nov 6, 2025 EST
Introduction to AI Applications Earned nov 3, 2025 EST
Create Data Stores for Gen AI Applications Earned nov 3, 2025 EST
Improve customer and agent satisfaction with Agent Assist Earned ott 9, 2025 EDT
Virtual FAQ with data store agents Earned ott 9, 2025 EDT
Incorporate Generative Features into Conversational Agent flows Earned ott 8, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows Earned ott 7, 2025 EDT
Conversational AI on Vertex AI and Dialogflow CX Earned ott 3, 2025 EDT
Performance Measurement Earned ott 1, 2025 EDT
Advanced Performance Measurement Earned ott 1, 2025 EDT
Customer Engagement Suite with Google AI Architecture Earned ott 1, 2025 EDT
Integrate Agent Assist with Telephony and Chatbot Systems Earned set 30, 2025 EDT
Agent Summarization (Custom) Earned set 30, 2025 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned set 30, 2025 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned set 30, 2025 EDT
Introduction to Agent Assist and its GenAI Capabilities Earned set 30, 2025 EDT
Stateful Flows Earned set 30, 2025 EDT
Configure and Maintain CCaaS as an Admin Earned set 30, 2025 EDT
Generative Playbooks Earned set 29, 2025 EDT
Introduction to CES and Conversational Agents Earned set 29, 2025 EDT
Gen AI Apps: Transform Your Work Earned ago 22, 2025 EDT
Gen AI: Navigate the Landscape Earned ago 20, 2025 EDT
Gen AI: Unlock Foundational Concepts Earned ago 18, 2025 EDT
Intro to CCAI and CCAI Engagement Framework Earned ago 14, 2025 EDT
Generative AI for Marketing Earned ago 4, 2025 EDT
Gen AI: Beyond the Chatbot Earned giu 27, 2025 EDT
Deploy Google Agentspace Earned giu 23, 2025 EDT
Handle Consumer Interactions with CCaaS Earned apr 22, 2025 EDT
Manage Functions and Reporting with CCaaS Earned apr 22, 2025 EDT
Contact Center as a Service Implementation Earned apr 19, 2025 EDT
Text Prompt Engineering Techniques Earned set 24, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud Earned mag 29, 2024 EDT
Innovating with Google Cloud Artificial Intelligence Earned mag 29, 2024 EDT
Google Cloud Marketplace VM Onboarding Earned mag 7, 2024 EDT
Google Cloud Marketplace SaaS Onboarding Earned apr 4, 2024 EDT
Implement Cloud Security Fundamentals on Google Cloud Earned feb 28, 2024 EST
Creazione di una rete Google Cloud sicura Earned feb 28, 2024 EST
DEPRECATED Network Performance and Optimization Earned feb 27, 2024 EST
Securing your Network with Cloud Armor Earned feb 26, 2024 EST
Automate Deployment and Manage Traffic on a Google Cloud Network Earned ott 25, 2023 EDT
Monitor and Log with Google Cloud Observability Earned ott 18, 2023 EDT
Configura un ambiente di sviluppo di app su Google Cloud Earned ott 17, 2023 EDT
Implementazione di Cloud Load Balancing per Compute Engine Earned ott 16, 2023 EDT
Infrastruttura Google Cloud di base: fondamenti Earned ott 11, 2023 EDT
Google Cloud Fundamentals: Core Infrastructure - Italiano Earned ott 6, 2023 EDT

Complete the Build search and recommendations AI Applications skill badge to demonstrate your proficiency in deploying search and recommendation applications through AI Applications. Additionally, emphasis is placed on constructing a tailored Q&A system utilizing data stores. Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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This course introduces AI Applications. You will learn about the types of apps that you can create using AI Applications, the high-level steps that its data stores automate for you, and what advanced features can be enabled for Search apps. (Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)

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Data stores represent a simple way to make content available to many types of generative AI applications, including search applications, recommendations engines, Gemini Enterprise apps, Agent Development Kit agents, and apps built with Google Gen AI or LangChain SDKs. Connect data from many sources include Cloud Storage, Google Drive, chat apps, mail apps, ticketing systems, third-party file storage providers, Salesforce, and many more.

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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCaaS".

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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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Transform Your Work With Gen AI Apps is the fourth course of the Gen AI Leader learning path. This course introduces Google’s gen AI applications, such as Google Workspace with Gemini and NotebookLM. It guides you through concepts like grounding, retrieval augmented generation, constructing effective prompts and building automated workflows.

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Gen AI: Navigate the Landscape is the third course of the Gen AI Leader learning path. Gen AI is changing how we work and interact with the world around us. But as a leader, how can you harness its power to drive real business outcomes? In this course, you explore the different layers of building gen AI solutions, Google Cloud’s offerings, and the factors to consider when selecting a solution.

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Gen AI: Unlock Foundational Concepts is the second course of the Gen AI Leader learning path. In this course, you unlock the foundational concepts of generative AI by exploring the differences between AI, ML, and gen AI, and understanding how various data types enable generative AI to address business challenges. You also gain insights into Google Cloud strategies to address the limitations of foundation models and the key challenges for responsible and secure AI development and deployment.

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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.

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Leverage Google Cloud and generative AI to build powerful marketing apps and analyze data effectively.

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Gen AI: Beyond the Chatbot is the first course of the Gen AI Leader learning path and has no prerequisites. This course aims to move beyond the basic understanding of chatbots to explore the true potential of generative AI for your organization. You explore concepts like foundation models and prompt engineering, which are crucial for leveraging the power of gen AI. The course also guides you through important considerations you should make when developing a successful gen AI strategy for your organization.

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In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.

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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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This course will walk you through the process of onboarding a VM product on Google Cloud Marketplace

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This course will walk you through the process of Google Cloud Marketplace SaaS Onboarding.

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Complete the intermediate Implement Cloud Security Fundamentals on Google Cloud skill badge course to demonstrate skills in the following: creating and assigning roles with Identity and Access Management (IAM); creating and managing service accounts; enabling private connectivity across virtual private cloud (VPC) networks; restricting application access using Identity-Aware Proxy; managing keys and encrypted data using Cloud Key Management Service (KMS); and creating a private Kubernetes cluster.

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Guadagna un badge delle competenze completando il corso Creazione di una rete Google Cloud sicura, in cui scoprirai più risorse di networking per creare, scalare e proteggere le tue applicazioni su Google Cloud.

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If you want to take your Google Cloud networking skills to the next level, look no further. This course is composed of labs that cover real-life use cases and it will teach you best practices for overcoming common networking bottlenecks. From getting hands-on practice with testing and improving network performance, to integrating high-throughput VPNs and networking tiers, Network Performance and Optimization is an essential course for Google Cloud developers who are looking to double down on application speed and robustness.

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Learn to secure your deployments on Google Cloud, including: how to use Cloud Armor bot management to mitigate bot risk and control access from automated clients; use Cloud Armor denylists to restrict or allow access to your HTTP(S) load balancer at the edge of the Google Cloud; apply Cloud Armor security policies to restrict access to cache objects on Cloud CDN and Google Cloud Storage; and mitigate common vulnerabilities using Cloud Armor WAF rules.

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Networking is a principle theme of cloud computing. It’s the underlying structure of Google Cloud, and it’s what connects all your resources and services to one another. This course will cover essential Google Cloud networking services and will give you hands-on practice with specialized tools for developing mature networks. From learning the ins-and-outs of VPCs, to creating enterprise-grade load balancers, Automate Deployment and Manage Traffic on a Google Cloud Network will give you the practical experience needed so you can start building robust networks right away.

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Complete the introductory Monitor and Log with Google Cloud Observability skill badge course to demonstrate skills in the following: monitoring virtual machines in Compute Engine, utilizing Cloud Monitoring for multi-project oversight, extending monitoring and logging capabilities to Cloud Functions, creating and sending custom application metrics, and configuring Cloud Monitoring alerts based on custom metrics.

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Ottieni un badge delle competenze completando il corso Configura un ambiente di sviluppo di app su Google Cloud, in cui imparerai a creare e connettere un'infrastruttura cloud incentrata sull'archiviazione utilizzando le funzionalità di base delle seguenti tecnologie: Cloud Storage, Identity and Access Management, Cloud Functions e Pub/Sub.

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Completa il corso introduttivo con badge delle competenze Implementazione di Cloud Load Balancing per Compute Engine per dimostrare le tue competenze nei seguenti ambiti: creazione ed esecuzione del deployment di macchine virtuali in Compute Engine e configurazione di bilanciatori del carico di rete e delle applicazioni.

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Questo corso accelerato on demand illustra ai partecipanti l'infrastruttura e i servizi di piattaforma flessibili e completi di Google Cloud con particolare attenzione a Compute Engine. Attraverso una combinazione di videolezioni, demo e lab pratici, i partecipanti potranno esplorare gli elementi delle soluzioni, tra cui i componenti dell'infrastruttura come reti, macchine virtuali e servizi per applicazioni, ed eseguirne il deployment. Imparerai a utilizzare Google Cloud mediante la console e Cloud Shell. Scoprirai inoltre il ruolo del Cloud Architect, gli approcci alla progettazione dell'infrastruttura e la configurazione del networking virtuale con VPC (Virtual Private Cloud), progetti, reti, subnet, indirizzi IP, route e regole firewall.

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Google Cloud Fundamentals: Core Infrastructure introduce concetti e terminologia importanti per lavorare con Google Cloud. Attraverso video e lab pratici, questo corso presenta e confronta molti dei servizi di computing e archiviazione di Google Cloud, insieme a importanti strumenti di gestione delle risorse e dei criteri.

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