Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Sep 30, 2025 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Sep 30, 2025 EDT
Introduction to Agent Assist and its GenAI Capabilities
Earned Sep 30, 2025 EDT
Stateful Flows
Earned Sep 30, 2025 EDT
Configure and Maintain CCaaS as an Admin
Earned Sep 30, 2025 EDT
Generative Playbooks
Earned Sep 29, 2025 EDT
Introduction to CES and Conversational Agents
Earned Sep 29, 2025 EDT
Generative KI-Apps heben Ihre Arbeit auf das nächste Level
Earned Aug 22, 2025 EDT
Die vielfältigen Formen generativer KI
Earned Aug 20, 2025 EDT
Generative KI: Grundlegende Konzepte
Earned Aug 18, 2025 EDT
Intro to CCAI and CCAI Engagement Framework
Earned Aug 14, 2025 EDT
Generative AI for Marketing
Earned Aug 4, 2025 EDT
Generative KI ist mehr als nur Chatbots
Earned Jun 27, 2025 EDT
Deploy Google Agentspace
Earned Jun 23, 2025 EDT
Handle Consumer Interactions with CCaaS
Earned Apr 22, 2025 EDT
Manage Functions and Reporting with CCaaS
Earned Apr 22, 2025 EDT
Contact Center as a Service Implementation
Earned Apr 19, 2025 EDT
Text Prompt Engineering Techniques
Earned Sep 24, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned Mai 29, 2024 EDT
Innovating with Google Cloud Artificial Intelligence
Earned Mai 29, 2024 EDT
Google Cloud Marketplace VM Onboarding
Earned Mai 7, 2024 EDT
Google Cloud Marketplace SaaS Onboarding
Earned Apr 4, 2024 EDT
Grundlegende Sicherheitsfunktionen in Google Cloud implementieren
Earned Feb 28, 2024 EST
Geschütztes Google Cloud-Netzwerk erstellen
Earned Feb 28, 2024 EST
DEPRECATED Network Performance and Optimization
Earned Feb 27, 2024 EST
Securing your Network with Cloud Armor
Earned Feb 26, 2024 EST
Automate Deployment and Manage Traffic on a Google Cloud Network
Earned Okt 25, 2023 EDT
Monitoring und Logging mit Google Cloud Observability
Earned Okt 18, 2023 EDT
Umgebung für die Anwendungsentwicklung in Google Cloud einrichten
Earned Okt 17, 2023 EDT
Cloud Load Balancing in der Compute Engine implementieren
Earned Okt 16, 2023 EDT
Essential Google Cloud Infrastructure: Foundation
Earned Okt 11, 2023 EDT
Google Cloud-Grundlagen: Kerninfrastruktur
Earned Okt 6, 2023 EDT
Complete the Build search and recommendations AI Applications skill badge to demonstrate your proficiency in deploying search and recommendation applications through AI Applications. Additionally, emphasis is placed on constructing a tailored Q&A system utilizing data stores.
Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
Weitere Informationen
This course introduces AI Applications. You will learn about the types of apps that you can create using AI Applications, the high-level steps that its data stores automate for you, and what advanced features can be enabled for Search apps.
(Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)
Weitere Informationen
Data stores represent a simple way to make content available to many types of generative AI applications, including search applications, recommendations engines, Gemini Enterprise apps, Agent Development Kit agents, and apps built with Google Gen AI or LangChain SDKs. Connect data from many sources include Cloud Storage, Google Drive, chat apps, mail apps, ticketing systems, third-party file storage providers, Salesforce, and many more.
Weitere Informationen
Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
Weitere Informationen
In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
Weitere Informationen
Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
Weitere Informationen
Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
Weitere Informationen
In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.
Weitere Informationen
This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.
Weitere Informationen
In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
Weitere Informationen
In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
Weitere Informationen
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
Weitere Informationen
In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
Weitere Informationen
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
Weitere Informationen
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
Weitere Informationen
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
Weitere Informationen
Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
Weitere Informationen
Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCaaS".
Weitere Informationen
Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
Weitere Informationen
This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.
Weitere Informationen
„Generative KI-Apps heben Ihre Arbeit auf das nächste Level“ ist der vierte Kurs des Lernpfads „Generative AI Leader“. In diesem Kurs werden die auf generativer KI basierenden Anwendungen von Google vorgestellt, zum Beispiel Gemini für Workspace und NotebookLM. Darin werden Konzepte wie Fundierung, Retrieval-Augmented Generation, das Erstellen effektiver Prompts und das Entwickeln automatisierter Workflows erläutert.
Weitere Informationen
„Die vielfältigen Formen generativer KI“ ist der dritte Kurs des Lernpfads „Generative AI Leader“. Generative KI verändert die Art und Weise, wie wir arbeiten und mit der Welt um uns herum interagieren. Aber wie können Sie als Führungskraft die Möglichkeiten von KI nutzen, um echte Geschäftsergebnisse zu erzielen? In diesem Kurs lernen Sie die verschiedenen Ebenen der Entwicklung von generativen KI-Lösungen, die Angebote von Google Cloud und die Faktoren kennen, die bei der Auswahl einer Lösung zu berücksichtigen sind.
Weitere Informationen
„Generative KI: Grundlegende Konzepte“ ist der zweite Kurs des Lernpfads „Generative AI Leader“. In diesem Kurs lernen Sie die grundlegenden Konzepte der generativen KI kennen. Sie erfahren, wie sich KI, ML und generative KI unterscheiden und wie generative KI geschäftliche Herausforderungen mithilfe verschiedener Datentypen bewältigt. Außerdem erhalten Sie Einblicke in die Strategien von Google Cloud, um die Einschränkungen von Foundation Models zu überwinden, und in die wichtigsten Herausforderungen für eine verantwortungsbewusste und sichere KI-Entwicklung und ‑Bereitstellung.
Weitere Informationen
This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.
Weitere Informationen
Leverage Google Cloud and generative AI to build powerful marketing apps and analyze data effectively.
Weitere Informationen
„Generative KI ist mehr als nur Chatbots“ ist der erste Kurs des Lernpfads „Generative AI Leader“ und hat keine Voraussetzungen. In diesem Kurs geht es nicht nur um die Grundlagen von Chatbots, sondern auch um das wahre Potenzial von generativer KI für Ihr Unternehmen. Sie lernen Konzepte wie Foundation Models und Prompt Engineering kennen, die für die Nutzung der Leistungsfähigkeit von generativer KI entscheidend sind. Außerdem werden wichtige Überlegungen behandelt, die Sie bei der Entwicklung einer erfolgreichen Strategie für generative KI für Ihr Unternehmen berücksichtigen sollten.
Weitere Informationen
In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.
Weitere Informationen
This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
Weitere Informationen
Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
Weitere Informationen
An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more.
Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.
Weitere Informationen
Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.
Weitere Informationen
Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
Weitere Informationen
Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
Weitere Informationen
This course will walk you through the process of onboarding a VM product on Google Cloud Marketplace
Weitere Informationen
This course will walk you through the process of Google Cloud Marketplace SaaS Onboarding.
Weitere Informationen
Mit dem Skill-Logo zum Kurs Grundlegende Sicherheitsfunktionen in Google Cloud implementieren weisen Sie fortgeschrittene Kenntnisse in folgenden Bereichen nach: Erstellen und Zuweisen von Rollen mit Identity and Access Management (IAM); Erstellen und Verwalten von Dienstkonten; Herstellen einer privaten Verbindung zwischen Virtual Private Cloud-Netzwerken (VPC); Beschränken des Anwendungszugriffs mithilfe von Identity-Aware Proxy; Verwalten von Schlüsseln und verschlüsselten Daten mit Cloud Key Management Service (KMS); und Erstellen eines privaten Kubernetes-Clusters.
Weitere Informationen
Sichern Sie sich ein Skill-Logo, indem Sie den Kurs Geschütztes Google Cloud-Netzwerk erstellen abschließen. Dabei lernen Sie verschiedene netzwerkbezogene Ressourcen kennen, mit denen Sie Ihre Anwendungen in Google Cloud erstellen, skalieren und schützen können.
Weitere Informationen
If you want to take your Google Cloud networking skills to the next level, look no further. This course is composed of labs that cover real-life use cases and it will teach you best practices for overcoming common networking bottlenecks. From getting hands-on practice with testing and improving network performance, to integrating high-throughput VPNs and networking tiers, Network Performance and Optimization is an essential course for Google Cloud developers who are looking to double down on application speed and robustness.
Weitere Informationen
Learn to secure your deployments on Google Cloud, including: how to use Cloud Armor bot management to mitigate bot risk and control access from automated clients; use Cloud Armor denylists to restrict or allow access to your HTTP(S) load balancer at the edge of the Google Cloud; apply Cloud Armor security policies to restrict access to cache objects on Cloud CDN and Google Cloud Storage; and mitigate common vulnerabilities using Cloud Armor WAF rules.
Weitere Informationen
Networking is a principle theme of cloud computing. It’s the underlying structure of Google Cloud, and it’s what connects all your resources and services to one another. This course will cover essential Google Cloud networking services and will give you hands-on practice with specialized tools for developing mature networks. From learning the ins-and-outs of VPCs, to creating enterprise-grade load balancers, Automate Deployment and Manage Traffic on a Google Cloud Network will give you the practical experience needed so you can start building robust networks right away.
Weitere Informationen
Mit dem Skill-Logo Monitoring und Logging mit Google Cloud Observability weisen Sie Grundkenntnisse in folgenden Bereichen nach: Überwachen virtueller Maschinen in der Compute Engine, Einsetzen von Cloud Monitoring für Verwaltung mehrerer Projekte, Erweitern von Monitoring- und Logging-Funktionen zur Nutzung in Cloud Functions, Erstellen und Senden von benutzerdefinierten Anwendungsmesswerten und Konfigurieren von Cloud Monitoring-Benachrichtigungen auf der Grundlage benutzerdefinierter Messwerte.
Weitere Informationen
Erhalten Sie ein Skill-Logo, indem Sie den Kurs „Umgebung für die Anwendungsentwicklung in Google Cloud einrichten“ abschließen. Dabei lernen Sie, wie Sie eine speicherorientierte Cloud-Infrastruktur mithilfe der grundlegenden Funktionen der folgenden Technologien erstellen und verbinden: Cloud Storage, Identity and Access Management, Cloud Functions und Pub/Sub.
Weitere Informationen
Mit dem Skill-Logo zum Kurs Cloud Load Balancing in der Compute Engine implementieren weisen Sie Kenntnisse in folgenden Bereichen nach: virtuelle Maschinen in der Compute Engine erstellen und bereitstellen und Netzwerk- und Application Load Balancer konfigurieren.
Weitere Informationen
This accelerated on-demand course introduces participants to the comprehensive and flexible infrastructure and platform services provided by Google Cloud with a focus on Compute Engine. Through a combination of video lectures, demos, and hands-on labs, participants explore and deploy solution elements, including infrastructure components such as networks, virtual machines and applications services. You will learn how to use the Google Cloud through the console and Cloud Shell. You'll also learn about the role of a cloud architect, approaches to infrastructure design, and virtual networking configuration with Virtual Private Cloud (VPC), Projects, Networks, Subnetworks, IP addresses, Routes, and Firewall rules.
Weitere Informationen
In „Google Cloud-Grundlagen: Kerninfrastruktur“ werden wichtige Konzepte und die Terminologie für die Arbeit mit Google Cloud vorgestellt. In Videos und praxisorientierten Labs werden viele Computing- und Speicherdienste von Google Cloud sowie wichtige Tools für die Ressourcen- und Richtlinienverwaltung präsentiert und miteinander verglichen.
Build search and recommendations applications with AI Applications
Earned Nov 6, 2025 EST
Introduction to AI Applications
Earned Nov 3, 2025 EST
Create Data Stores for Gen AI Applications
Earned Nov 3, 2025 EST
Improve customer and agent satisfaction with Agent Assist
Earned Okt 9, 2025 EDT
Virtual FAQ with data store agents
Earned Okt 9, 2025 EDT
Incorporate Generative Features into Conversational Agent flows
Earned Okt 8, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows
Earned Okt 7, 2025 EDT
Conversational AI on Vertex AI and Dialogflow CX
Earned Okt 3, 2025 EDT
Performance Measurement
Earned Okt 1, 2025 EDT
Advanced Performance Measurement
Earned Okt 1, 2025 EDT
Customer Engagement Suite with Google AI Architecture
Earned Okt 1, 2025 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned Sep 30, 2025 EDT
Agent Summarization (Custom)
Earned Sep 30, 2025 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Sep 30, 2025 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Sep 30, 2025 EDT
Introduction to Agent Assist and its GenAI Capabilities
Earned Sep 30, 2025 EDT
Stateful Flows
Earned Sep 30, 2025 EDT
Configure and Maintain CCaaS as an Admin
Earned Sep 30, 2025 EDT
Generative Playbooks
Earned Sep 29, 2025 EDT
Introduction to CES and Conversational Agents
Earned Sep 29, 2025 EDT
Generative KI-Apps heben Ihre Arbeit auf das nächste Level
Earned Aug 22, 2025 EDT
Die vielfältigen Formen generativer KI
Earned Aug 20, 2025 EDT
Generative KI: Grundlegende Konzepte
Earned Aug 18, 2025 EDT
Intro to CCAI and CCAI Engagement Framework
Earned Aug 14, 2025 EDT
Generative AI for Marketing
Earned Aug 4, 2025 EDT
Generative KI ist mehr als nur Chatbots
Earned Jun 27, 2025 EDT
Deploy Google Agentspace
Earned Jun 23, 2025 EDT
Handle Consumer Interactions with CCaaS
Earned Apr 22, 2025 EDT
Manage Functions and Reporting with CCaaS
Earned Apr 22, 2025 EDT
Contact Center as a Service Implementation
Earned Apr 19, 2025 EDT
Text Prompt Engineering Techniques
Earned Sep 24, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned Mai 29, 2024 EDT
Innovating with Google Cloud Artificial Intelligence
Earned Mai 29, 2024 EDT
Google Cloud Marketplace VM Onboarding
Earned Mai 7, 2024 EDT
Google Cloud Marketplace SaaS Onboarding
Earned Apr 4, 2024 EDT
Grundlegende Sicherheitsfunktionen in Google Cloud implementieren
Earned Feb 28, 2024 EST
Geschütztes Google Cloud-Netzwerk erstellen
Earned Feb 28, 2024 EST
DEPRECATED Network Performance and Optimization
Earned Feb 27, 2024 EST
Securing your Network with Cloud Armor
Earned Feb 26, 2024 EST
Automate Deployment and Manage Traffic on a Google Cloud Network
Earned Okt 25, 2023 EDT
Monitoring und Logging mit Google Cloud Observability
Earned Okt 18, 2023 EDT
Umgebung für die Anwendungsentwicklung in Google Cloud einrichten
Earned Okt 17, 2023 EDT
Cloud Load Balancing in der Compute Engine implementieren
Earned Okt 16, 2023 EDT
Essential Google Cloud Infrastructure: Foundation
Earned Okt 11, 2023 EDT
Google Cloud-Grundlagen: Kerninfrastruktur
Earned Okt 6, 2023 EDT