Sanskriti Shrey
Member since 2026
Diamond League
25993 points
Add Agents to Gemini Enterprise
Earned Jul 23, 2026 EDT
Deploy Gemini Enterprise with Workspace Data Sources and Model Armor
Earned Jul 22, 2026 EDT
Model Armor：保護您部署的 AI 應用程式
Earned Jul 22, 2026 EDT
Use a Third-Party Identity Provider with Workforce Identity Federation
Earned Jul 22, 2026 EDT
Deploy the Gemini Enterprise app to Transform Enterprises
Earned Jul 22, 2026 EDT
Plan Change Management for Gemini Enterprise Deployments
Earned Jul 22, 2026 EDT
Govern Agent Access with Gemini Enterprise Agent Platform
Earned Jul 22, 2026 EDT
Secure your Agents with Gemini Enterprise Agent Platform
Earned Jul 22, 2026 EDT
Govern agents with Agent Gateway, Agent Registry, and Policies
Earned Jul 22, 2026 EDT
AI 基礎架構：部署類型
Earned Jul 8, 2026 EDT
AI 基礎架構：Cloud TPU
Earned Jul 8, 2026 EDT
AI 基礎架構：Cloud GPU
Earned Jul 8, 2026 EDT
使用 BigQuery ML 為預測模型進行資料工程
Earned Jul 8, 2026 EDT
生成式 AI 適用的機器學習運作 (MLOps)
Earned Jul 8, 2026 EDT
開發人員的負責任 AI 技術：公平性與偏誤
Earned Jul 8, 2026 EDT
機器學習運作 (MLOps) 與 Vertex AI：模型評估
Earned Jul 8, 2026 EDT
大型語言模型簡介
Earned Jul 4, 2026 EDT
生成式 AI 簡介
Earned Jul 4, 2026 EDT
Machine Learning Operations (MLOps): Getting Started
Earned Jul 4, 2026 EDT
運用 BigQuery ML 建立機器學習模型
Earned Jul 4, 2026 EDT
Observability in Google Cloud
Earned Jul 1, 2026 EDT
Analyze patterns in conversational data with Customer Experience Insights
Earned Jun 24, 2026 EDT
Create Data Stores for Gen AI Applications
Earned Jun 19, 2026 EDT
Introduction to AI Applications
Earned Jun 19, 2026 EDT
建立 Google Cloud 網路
Earned Jun 18, 2026 EDT
在 Google Cloud 設定應用程式開發環境
Earned Jun 18, 2026 EDT
在 Compute Engine 導入 Cloud Load Balancing
Earned Jun 18, 2026 EDT
在 Google Cloud 使用 Terraform 建構基礎架構
Earned Jun 18, 2026 EDT
Deploy, monitor and evaluate production-ready CX Agents
Earned Jun 18, 2026 EDT
Build and Deploy Customer Experience Agents
Earned Jun 18, 2026 EDT
Improve Agent Search Results on Agent Platform
Earned Jun 17, 2026 EDT
Configure AI Applications to optimize search results
Earned Jun 17, 2026 EDT
Introduction to Agent Assist and its GenAI Capabilities
Earned Jun 16, 2026 EDT
Discover the Gemini Enterprise for CX Shopping Agent
Earned Jun 16, 2026 EDT
Extend CX Agents with Vertex AI Search data stores
Earned Jun 16, 2026 EDT
Recommendations with AI Applications
Earned Jun 16, 2026 EDT
Agent Search Analytics on Agent Platform
Earned Jun 16, 2026 EDT
Agent Search UI configurations on Agent Platform
Earned Jun 16, 2026 EDT
Leverage data with Customer Experience Insights
Earned Jun 16, 2026 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned Jun 16, 2026 EDT
Build a Certification Study Guide: ACE Exam Prep
Earned Jun 14, 2026 EDT
Leverage best practices for developing, operating, and securing production-grade Conversational Agents
Earned Jun 12, 2026 EDT
Improve customer and agent satisfaction with Agent Assist
Earned Jun 11, 2026 EDT
Logging and Monitoring in Google Cloud
Earned Jun 11, 2026 EDT
Build generative virtual agents with API integrations
Earned Jun 4, 2026 EDT
開始使用 Google Kubernetes Engine
Earned May 28, 2026 EDT
Developing Applications with Cloud Run on Google Cloud: Fundamentals
Earned May 28, 2026 EDT
Incorporate Generative Features into Conversational Agent Flows
Earned May 28, 2026 EDT
Build deterministic Virtual Agent enhanced with data stores
Earned May 27, 2026 EDT
Text Prompt Engineering Techniques
Earned May 25, 2026 EDT
Select a Google Cloud Database for Your Applications
Earned May 24, 2026 EDT
[DEPRECATED] Google Cloud: Prompt Engineering Guide
Earned May 22, 2026 EDT
彈性的 Google Cloud 基礎架構：資源調度與自動化
Earned May 22, 2026 EDT
Build Production-Ready Conversational Agents
Earned May 21, 2026 EDT
Build agents with CX Agent Studio
Earned May 13, 2026 EDT
Extend virtual agents with webhooks, tools, and Messenger integration
Earned May 13, 2026 EDT
依據生成式應對手冊建立代理
Earned May 12, 2026 EDT
Conversational AI Voice and Chat Integrations
Earned May 11, 2026 EDT
Extend Conversational Agents Functionality with Webhooks and Tools
Earned May 11, 2026 EDT
Customer Experience Agent Studio：基礎知識
Earned May 7, 2026 EDT
重要的 Google Cloud 基礎架構：核心服務
Earned May 6, 2026 EDT
Introduction to Gemini Enterprise for Customer Experience
Earned May 6, 2026 EDT
重要的 Google Cloud 基礎架構：基本概念
Earned May 3, 2026 EDT
建立採用有狀態流程的對話式代理
Earned Apr 28, 2026 EDT
In this challenge lab, you will demonstrate your ability to add agents to a Gemini Enterprise app. You will build an agent with Agent Designer. And you will build a no-code agent with Agent Development Kit, deploy it to Agent Engine, and add it to the Gemini Enterprise app.
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In this challenge lab, you act as a Security Engineer deploying a secure Gemini Enterprise environment for Cymbal Bank. You will ground Gemini in web search and internal Workspace sources to ensure accurate, contextual responses. To maintain compliance, you will configure Model Armor policies to filter sensitive data and block threats like prompt injections and malicious URLs. Finally, you will manage specific end-user features to customize the AI experience safely
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本課程將複習 Model Armor 的基本安全功能，讓您具備使用這項服務的能力。您將瞭解 LLM 的相關安全風險，以及 Model Armor 如何保護 AI 應用程式。
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This course provides learners the knowledge to configure Workforce Identity Federation to grant Google Cloud and Gemini Enterprise access to users that authenticate using a third-party Identity Provider. The curriculum includes theory and demo videos covering workforce identity pools, OIDC and SAML providers, attribute mapping, IAM policies, and troubleshooting guidance.
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This course covers the technical side of deploying the Gemini Enterprise app. It discusses the overall architecture of GE, decisions to be made when provisioning the app infrastructure, and integrating enterprise data via Data Stores, Connectors. and Actions. The course also explores the kinds of agents that can be added to Gemini Enterprise. It offers guidance towards establishing a security perimeter using IAM, VPC Service Control, Context-Aware Access, and semantic controls deployed with Model Armor. Finally, it empowers administrators to fine-tune the end-user experience through comprehensive configuration options, and explains how administrators keep AI deployments secure, compliant, and performant through OpenTelemetry instrumentation and prompt logging.
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This course will guide you through designing customer engagements that result in successful, well-utilized Gemini Enterprise deployments. Study the art of change management, how to identify and engage sponsors, recruit early adopters, help your customer identify and address cultural change challenges and skills gaps, and effectively deliver project communications. Additionally, learn how to support your customer to plan, offer, conduct, and evaluate end-user training, leverage partner resources, and create essential project documents.
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In this challenge lab, you will act as a cloud engineer supporting the Cymbal Pools finance team. Your mission is to deploy a BigQuery-enabled agent to Agent Runtime to help process invoice data using natural language.
Rather than building from scratch, you inherit an unsecured deployment. You must establish basic data governance by configuring the Agent Development Kit (ADK), deploying the agent with a dedicated SPIFFE identity, identifying permission blocks, and applying least-privilege IAM roles so the agent can safely query and update the BigQuery database from the Agent Runtime Playground.
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As organizations rapidly deploy AI workforces, securing these autonomous systems becomes paramount. Secure Your Agents with Gemini Enterprise Agent Platform is a practical, security-first course designed to help you establish centralized, zero-trust control and comprehensive visibility over your AI ecosystem.
Instead of relying on theoretical frameworks, this course teaches you how to defend AI agents the way they are actually attacked—layer by layer, with identity and access at the absolute foundation.
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This course covers the technical side of governing an AI agent workforce using Agent Gateway, Agent Registry, and Policies. It discusses the overall architecture of centralized agent governance, focusing on managing agent sprawl and securing communication with internal systems. The course explores the infrastructure and enterprise networking required to deploy the Agent Gateway, including automated deployment with Terraform and configuring private egress via Private Service Connect. It offers guidance towards establishing a zero-trust security perimeter using unique agent identities with mTLS, per-tool authorization with REQUEST_AUTHZ, and granular CEL policies. Furthermore, it empowers administrators to implement content security guardrails using Model Armor and Cloud DLP to mitigate semantic threats like prompt injection and data leakage. Finally, the course explains how to manage tool discovery through the Agent Registry and ensure end-to-end observability and threat detection using…
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這堂課程會完整說明如何在 Google Cloud 部署、管理及最佳化調整 AI 和高效能運算 (HPC) 工作負載。藉由一系列課堂和實務示範，您會瞭解不同的部署策略，從使用 Google Compute Engine (GCE) 的高度可自訂環境，到 Google Kubernetes Engine (GKE) 等代管解決方案。具體來說，您會學到如何建立叢集及部署 GKE，以便執行推論工作。
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歡迎來到 Cloud TPU 課程。我們將探討在各種情境下使用 TPU 的優缺點，並比較不同的 TPU 加速器，協助您選擇合適的工具。您將瞭解如何盡可能提高 AI 模型的效能和效率，以及互通的 GPU/TPU 對於打造靈活的機器學習工作流程有多重要。我們會透過引人入勝的內容和實際演示，一步步引導您有效運用 TPU。
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想瞭解 AI 背後的強大硬體嗎？本單元將深入解析針對效能最佳化的 AI 電腦，說明其重要性。我們將探討 CPU、GPU 和 TPU 如何大幅加速 AI 任務運算，分析各自的特點，以及 AI 軟體如何充分利用這些硬體效能。單元結束後，您將清楚掌握如何根據 AI 專案挑選合適的 GPU，並做出明智的 AI 工作負載決策。
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完成使用 BigQuery ML 為預測模型進行資料工程技能徽章中階課程， 即可證明自己具備下列知識與技能：運用 Dataprep by Trifacta 建構連至 BigQuery 的資料轉換 pipeline； 使用 Cloud Storage、Dataflow 和 BigQuery 建構「擷取、轉換及載入」(ETL) 工作負載， 以及使用 BigQuery ML 建構機器學習模型。
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本課程旨在提供必要的知識和工具，協助您探索機器學習運作團隊在部署及管理生成式 AI 模型時面臨的獨特挑戰，並瞭解 Vertex AI 如何幫 AI 團隊簡化機器學習運作程序，打造成效非凡的生成式 AI 專案。
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本課程旨在說明負責任 AI 技術的概念和 AI 開發原則，同時介紹各項技術，在實務上找出公平性和偏誤，減少 AI/機器學習做法上的偏誤。我們也將探討實用方法和工具，透過 Google Cloud 產品和開放原始碼工具，導入負責任 AI 技術的最佳做法。
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本課程針對評估生成式和預測式 AI 模型，向機器學習從業人員介紹相關的基礎工具、技術和最佳做法。模型評估是機器學習的重要領域，確保這類系統能在正式環境中提供可靠、準確且成效優異的結果。
學員將深入瞭解多種評估指標與方法，以及適用於不同模型類型和工作的應用方式。此外，也會特別介紹生成式 AI 模型帶來的獨特難題，並提供有效的應對策略。透過 Google Cloud Vertex AI 平台，學員將瞭解在模型挑選、最佳化和持續監控方面，該如何導入穩健的評估程序。
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這是一堂入門級的微學習課程，旨在探討大型語言模型 (LLM) 的定義和用途，並說明如何調整提示來提高 LLM 成效。此外，也會介紹多項 Google 工具，協助您自行開發生成式 AI 應用程式。
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這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。
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This course introduces participants to MLOps tools and best practices for deploying, evaluating, monitoring and operating production ML systems on Google Cloud. MLOps is a discipline focused on the deployment, testing, monitoring, and automation of ML systems in production. Machine Learning Engineering professionals use tools for continuous improvement and evaluation of deployed models. They work with (or can be) Data Scientists, who develop models, to enable velocity and rigor in deploying the best performing models.
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完成「運用 BigQuery ML 建立機器學習模型」技能徽章中階課程，即可證明您具備下列技能： 可使用 BigQuery ML 建立及評估機器學習模型，並根據資料進行預測。
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Welcome to Observability in Google Cloud, the second part of a two-part course series. It is suggested that you complete part 1, Logging and Monitoring in Google Cloud, prior to taking this course.
This course is all about application performance management tools, including Error Reporting, Cloud Trace, and Cloud Profiler.
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Complete the Analyze patterns in conversational data with Customer Experience Insights skill badge to demonstrate your proficiency in analysing customer conversations with Cx Insights. After completing this challenge, you will be ready to deploy Cx Insights to improve customer service performance, and create better customer experiences.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Data stores represent a simple way to make content available to many types of generative AI applications, including search applications, recommendations engines, Gemini Enterprise apps, Agent Development Kit agents, and apps built with Google Gen AI or LangChain SDKs. Connect data from many sources include Cloud Storage, Google Drive, chat apps, mail apps, ticketing systems, third-party file storage providers, Salesforce, and many more.
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This course introduces AI Applications. You will learn about the types of apps that you can create using AI Applications, the high-level steps that its data stores automate for you, and what advanced features can be enabled for Search apps.
(Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)
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完成 建立 Google Cloud 網路 課程即可獲得技能徽章。這個課程將說明 部署及監控應用程式的多種方法，包括查看 IAM 角色及新增/移除 專案存取權、建立虛擬私有雲網路、部署及監控 Compute Engine VM、編寫 SQL 查詢、在 Compute Engine 部署及監控 VM，以及 使用 Kubernetes 透過多種方法部署應用程式。
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只要修完「在 Google Cloud 設定應用程式開發環境」課程，就能獲得技能徽章。 在本課程中，您將學會如何使用以下技術的基本功能，建構和連結以儲存空間為中心的雲端基礎架構：Cloud Storage、Identity and Access Management、Cloud Functions 和 Pub/Sub。
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完成「在 Compute Engine 導入 Cloud Load Balancing」技能徽章入門課程，即可證明您具備下列技能： 在 Compute Engine 建立及部署虛擬機器， 以及設定網路和應用程式負載平衡器。
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完成「在 Google Cloud 使用 Terraform 建構基礎架構」技能徽章中階課程， 即可證明自己具備下列知識與技能：使用 Terraform 的基礎架構即程式碼 (IaC) 原則、運用 Terraform 設定佈建及管理 Google Cloud 資源、有效管理狀態 (本機和遠端)，以及將 Terraform 程式碼模組化，以利重複使用和管理。
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The objective of this challenge lab is to evaluate agents using golden-based and scenario-based evaluation, implement advanced capabilities like guardrails, and deploy the agent to multiple channels including API and telephony.
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In this course you will discover the exciting new features and capabilities of Customer Experience Agent Studio (CX Agent Studio), design AI agents from the CLI using MCP servers, learn how to evaluate your agent's performance and implement the Quality Hill Climbing process. You will also find out how to set up your agent's memory to store, retrieve, and use information across conversation turns and implement callbacks for logging or authentication, configure guardrails to protect against malicious attempts and ensure aligned responses, and deploy the agent to various channels.
Additionally, you will explore the possible integrations between CX Agent Studio and CCaaS services and providers, including first party digital channel integrations with Google Telephony Platform (GTP), widgets and APIs, escalations to human agents through Google Cloud CCaaS and Gemini Enterprise for Customer Experience, and third party telephony and CCaaS integrations with providers such as Twillio or Salesfor…
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This course covers techniques for boosting and filtering search results, as well as the implementation of meta tags for advanced search control.
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Complete the Configure AI Applications to optimize search results skill badge to demonstrate your proficiency in configuring search results from AI Applications. You will be tasked with implementing search serving controls to boost and bury results, filter entries from search results and display metadata in your search interface.
Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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This course will focus on Agent Assist, an AI-powered tool designed to enhance customer service interactions. In this course, you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel. You’ll learn how to take full advantage of Agent Assist from Gemini Enterprise for Customer Experience, and its range of Gen AI features and functionality.
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This course introduces the Gemini Enterprise for Customer Experience (CX) Shopping Agent. It explores how agentic commerce is redefining consumer shopping and unlocking the potential for retailers to grow higher-quality demand and conversions. The presentation covers the value, product capabilities, onboarding process, architecture, and enterprise readiness of the Shopping Agent
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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
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Do you want to keep your users engaged by suggesting content they'll love?
This course equips you with the skills to build a cutting-edge recommendations app using your own data with no prior machine learning knowledge. You learn to leverage AI Applications to build recommendation applications so that audiences can discover more personalized content, like what to watch or read next, with Google-quality results customized using optimization objectives.
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AI Applications provides built-in analytics for your Agent Search and Gemini Enterprise apps. Learn what metrics are tracked and how to view them in this course.
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Initial deployment of Agent Search and Gemini Enterprise apps takes only a few clicks, but getting the configurations right can elevate a deployment from a basic off-the-shelf app to an excellent custom search or recommendations experience.
In this course, you'll learn more about the many ways you can customize and improve search, recommendations, and Gemini Enterprise apps.
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In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
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Learn how to use Gemini Notebook to create a personalized study guide for the Associate Cloud Engineer certification exam.
You'll review Gemini Notebook features, create a notebook in Gemini Notebook , and learn how to use a study guide to practice for a certification exam.
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Complete the Leverage best practices for developing, operating, and securing production-grade Conversational Agents skill badge to demonstrate your ability to implement a variety of best practices around development, deployment, and security. These will include: Using versions and environments, backing up with Git integration, leveraging test cases and CI/CD testing, tracking conversations with conversation history and logging, redacting data, and securing acceess to agent and webhook endpoints.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have develope…
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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Welcome to the two-part course on Logging, Monitoring, and Observability in Google Cloud. The core operations tools in Google Cloud break down into two major categories. The operations-focused components and the application performance management tools. This course, Logging and Monitoring in Google Cloud, covers the operations-focused components including Logging, Monitoring, and Service Monitoring. After taking this course, it is suggested that you complete part 2, Observability in Google Cloud, to learn about the available application performance management tools.
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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Gemini
Cloud Functions
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歡迎參加「開始使用 Google Kubernetes Engine」課程。Kubernetes 是位於應用程式和硬體基礎架構之間的軟體層。如果您對這項技術感興趣，這堂課程可以滿足您的需求。有了 Google Kubernetes Engine，您就能在 Google Cloud 中以代管服務的形式使用 Kubernetes。
本課程的目標在於介紹 Google Kubernetes Engine (常簡稱為 GKE) 的基本概念，以及如何將應用程式容器化，以便在 Google Cloud 中執行。課程首先會初步介紹 Google Cloud，隨後簡介容器、Kubernetes、Kubernetes 架構和 Kubernetes 作業。
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This course introduces the Cloud Run serverless platform for running applications.
In this course, you learn about the fundamentals of Cloud Run, its resource model and the container lifecycle.
You learn about service identities, how to control access to services, and how to develop and test your
application locally before deploying it to Cloud Run. The course also teaches you how to integrate
with other services on Google Cloud so you can build full-featured applications.
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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations.
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Dialogflow CX
Gemini
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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.
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In this course, you learn to analyze and choose the right database for your needs, to effectively develop applications on Google Cloud. You explore relational and NoSQL databases, dive into Cloud SQL, AlloyDB, and Spanner, and learn how to align database strengths with your application requirements, including those of generative AI. Gain hands-on experience configuring Vector Search and migrating applications to the cloud.
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Google Cloud : Prompt Engineering Guide examines generative AI tools, how they work. We'll explore how to combine Google Cloud knowledge with prompt engineering to improve Gemini responses.
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這堂隨選密集課程會向參加人員說明 Google Cloud 提供的全方位彈性基礎架構和平台服務。這堂課結合了視訊講座、示範和實作研究室，可讓參加人員探索及部署解決方案元素，包括安全地建立互連網路、負載平衡、自動調度資源、基礎架構自動化，以及代管服務。
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents using best practices to create production-ready agents.
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The objective of this challenge lab is to demonstrate your proficiency configuring agents in CX Agent Studio. You create agents, sub-agents and tools and run conversations in the preview agent.
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Complete the Extend agent functionality with Webhooks, Tools, and Integrations skill badge to demonstrate your ability to let conversational agents take actions. You will create a flow that calls a webhook and a playbook with a tool and combine them into a hybrid agent. You'll also prepare custom payload for rich content experiences in the Conversational Messenger.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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這堂課程會說明如何依據生成式應對手冊，建構 Conversational Agents 對話服務。您會先認識應對手冊並學習設定方式，接著瞭解測試的重要性，以及在正式環境部署時的考量重點，例如配額限制與整合功能。在課程最後，您會透過個案研究，掌握如何將應對手冊應用於生成式導引。
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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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Connect conversational agents to external systems and APIs to expand what agents can do, designing an end-to-end system that is resilient, fault-tolerant and secure.
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本課程旨在讓對話式設計師和建構人員掌握相關概念和實務技能，運用 Customer Experience Agent Studio (CX Agent Studio) 設計、建構及測試複雜的多代理多模態客戶體驗代理。
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這堂隨選密集課程會向參加人員說明 Google Cloud 提供的全方位彈性基礎架構和平台服務，並將重點放在 Compute Engine。這堂課程結合了視訊講座、示範和實作研究室，可讓參加人員探索及部署解決方案元素，例如網路、系統和應用程式服務等基礎架構元件。另外，這堂課也會介紹如何部署實用的解決方案，包括客戶提供的加密金鑰、安全性和存取權管理機制、配額與帳單，以及資源監控功能。
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This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.
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這堂隨選密集課程會向參加人員說明 Google Cloud 提供的全方位彈性基礎架構和平台服務，尤其側重於 Compute Engine。這堂課程結合了視訊講座、示範和實作研究室，可讓參加人員探索及部署解決方案元素，例如網路、虛擬機器和應用程式服務等基礎架構元件。您會瞭解如何透過控制台和 Cloud Shell 使用 Google Cloud。另外，您也能瞭解雲端架構師的職責、基礎架構設計方法，以及具備虛擬私有雲 (VPC)、專案、網路、子網路、IP 位址、路徑和防火牆規則的虛擬網路設定。
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探索 Conversational Agents 中的流程、瞭解如何運用語言模型打造回應穩定的對話與語音體驗，並探討互動原因、意圖和實體等基本概念，以及如何運用這些概念建立對話式代理。
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